Description

Are you ready to join a software company whose work is revolutionizing the way consumers interact with and use energy? If you love solving complex problems, cultivating high performance teams, and deploying highly scalable, distributed systems, then Tendril is the place for you.

Description Summary

In some companies, the Helpdesk Administrator is a thankless job (see IT Crowd), but not at Tendril.  In many ways, you’ll be seen as the most service-minded, thoughtful, positive, and helpful person in the whole company, and it makes sense - you’re there to ensure that everyone has the tools needed to make this the best job they’ve ever had.  As a result, it’s possible that you’ll be lauded as a hero and lifted to crowd surf through the office, or at least get regular shout-outs at all-hands meetings to thank you for your superlative work.

Responsibilities

• Provide tier 1 support for all Information Technology (IT) corporate environment, including network, servers, Mac desktop and cloud based application issues
• Troubleshoot and resolve reasonably complex end-user hardware/software problems including remote access software
• Perform new computer configuration and coordinate the workstation upgrade/replacement process, with Mac OSX
• Track end user requests in a service request ticket tracking system such as Jira, for hardware/software problems by opening cases and keeping case histories current and complete
• Verify with the user/customer that the problem has been resolved and close case
• Perform basic testing of workstations, and communication equipment, etc.
• Elevate unresolved tickets to the appropriate 3rd and 4th level support
• Create, update, and organize documentation for the team and the company

What You Bring to Tendril (Knowledge, Experience, and Skills)

• 1+ years of HelpDesk/Support experience
• Self-motivated
• Service-minded
• A team player and a great communicator with your peers
• Passion to learn new technologies
• Highly analytical
• Proficient with the Mac OS
• Experience with Microsoft Office
• Familiarity with Google Apps
• Experience with Mobile devices such as phones and tablets, Android, iOS, etc.
• Exceptional communication skills, both written and verbal
• Technical documentation skills
• Detail-orientation
• Exceptional organizational skills
• Ability to adapt quickly to a dynamic environment in regard to technology and processes.
• Experience with the following software a plus:
  • Dropbox
  • Windows Desktop
  • Jams Self Service
  • ZenDesk

What Makes Working at Tendril Awesome

Our people make Tendril great. We are a company of super stars working together on interesting things and achieving exceptional results. Each one of us contributes to our strong company culture, led by a visionary yet tactical management team.   Tendril offers our people the chance to grow professionally while working with colleagues they like and respect on work that stretches their brains and grows their skills. We are connected by a desire to innovate and a goal of helping the environment by changing the behaviors of energy consumers.

We love our dogs and often bring them to work with us. We host family events and adult parties. We contribute to the community, we volunteer, and we mentor.  Plus, we offer a ton of great benefits, including:

• Health, dental, and vision insurance with a generous employer contribution;
• An innovative and flexible paid time off policy;
• A generous 401(k) plan;
• A kitchen stocked with breakfast and lunch food, coffee, sodas, snacks, and adult beverages;
• An open office environment where ideas flow among marketers and developers, product managers and support reps, who sit shoulder-to-shoulder collaborating and challenging and encouraging each other.