Ball Aerospace company image
Ball Aerospace
Broomfield, CO
View Profile
Operations//IT//

Help Desk/Deskside Specialist II at Ball Aerospace (Greater Boulder Area, CO)

Sorry, this job was removed at 11:07 a.m. (MST) on Thursday, November 4, 2021
View 476 Jobs
Find out who's hiring in Greater Boulder Area.
See all Operations jobs in Greater Boulder Area
View 476 Jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job

Clearance Requirement: A current, active TS/SCI CI Polygraph security clearance is required.


Powered by endlessly curious people with an unwavering mission focus, Ball Aerospace pioneers discoveries that enable our customers to perform beyond expectation and protect what matters most.


We create innovative space solutions, enable more accurate weather forecasts, drive insightful observations of our planet, deliver actionable data and intelligence, and ensure those who defend our freedom go forward bravely and return home safely. For more information, visit Ball Aerospace Career Site or connect with us on LinkedIn, Facebook, Twitter or Instagram.


The Operations Strategic Support Unit plays a fundamental role in enabling efficient business and program execution – from technologies and investments to supply chain, manufacturing and test operations, facilities management, and information technology services.

 

Help Desk/Deskside Specialist II

 

What You’ll Do:

 

  • Respond to customer requests for assistance with computer software/hardware.
  • Provide advanced troubleshooting for software, installation of software.
  • Troubleshoot networking issues – LAN and Wireless.
  • Support small scale projects.
  • Operate company owned vehicles as required.
  • Maintain valid driver’s license and good motor vehicle record.
  • Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
  • Receiving equipment and maintain inventory.
  • Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
  • Perform other duties as necessary.

 

What You’ll Need:

 

  • High School diploma or equivalent plus 6 years or more related experience or a related 2-year technical degree and 4 years or more related experience.
  • Each higher-level related degree, i.e., Bachelor’s or Master’s, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
  • Good customer service skills.
  • Good communication skills.
  • Basic to Intermediate knowledge of PC software and networking: classes and/or experience.
  • Basic to Intermediate understanding of Desktop/Laptop PC Hardware and components.
  • Basic to Intermediate understanding of Windows 10 desktop operating systems.
  • Basic understanding of Windows Office 365 Pro Plus suite.
  • Ability to support Apple iPhones.
  • Experience with Service Now or other trouble ticketing tools.
  • Ability to prioritize, organize and coordinate simultaneous tasks/projects.
  • Ability to perform job functions with little direct supervision.
  • Active TS/SCI CI Polygraph required.
  • Ability to achieve 8570 DoD certification.

 

Working Conditions:

 

  • Work is performed in an office environment, laboratory, cleanroom, or production floor. 
  • Travel and local commute between Ball campuses and other possible non-Ball locations may be required.

#LI-LO1

Verification that your current security clearance or government customer access meets the requirement for this position will be required.


Relocation for this position is not available.


Compensation & Benefits:


  • HIRING SALARY RANGE: $23.56 - $31.73 per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
  • This position includes a competitive benefits package. For details, copy and paste https://bit.ly/3pNSnxv into your browser or visit our careers site.

US CITIZENSHIP IS REQUIRED


Ball Aerospace is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Karina Corral
Diversity and Inclusion Specialist
Calling All Allies
Building DEI Structures To Last
To help build Ball’s DEI initiatives, Karina Corral starts with self-reflection. “The best way to ensure a diverse, equitable and inclusive environment is to be intentional and accountable in one’s actions,” she said. “My approach in doing my part is to consistently analyze my biases, blind spots, strengths and weaknesses so that I can actively work on developing,” she added. Beyond leading by example, Corral supports the growth of Ball’s ally program — which has increased its membership by over 250 percent. “It’s a safe place to get curious about D&I and connect with peers,” said Corral.
To help build Ball’s DEI initiatives, Karina Corral starts with self-reflection. “The best way to ensure a diverse, equitable and inclusive environment is to be intentional and accountable in one’s actions,” she said. “My approach in doing my part is to consistently analyze my biases, blind spots, strengths and weaknesses so that I can actively work on developing,” she added. Beyond leading by example, Corral supports the growth of Ball’s ally program — which has increased its membership by over 250 percent. “It’s a safe place to get curious about D&I and connect with peers,” said Corral.
D&I is an ever-evolving journey. Though it can seem scary at first to be vulnerable and accountable for our actions, I encourage everyone to take on the perspective of being curious.
Tony Moore
Project Engineer I - Mechanical
Education, Continued
Supporting Lifelong Learning With Work-Life Balance
How did Tony Moore complete his master’s degree and launch his PhD journey as a full-time project engineer? With Ball’s continuing education benefits, support from colleagues and bold boundaries between work and life. The foundation of Moore’s work-life-academia balance starts with open communication with leadership. “My management gave me the confidence to have conversations about boundaries and assignments, so that my schoolwork never suffered,” he said. Moore has perfected this practice by being consistent in his expectation-setting and scheduling.
How did Tony Moore complete his master’s degree and launch his PhD journey as a full-time project engineer? With Ball’s continuing education benefits, support from colleagues and bold boundaries between work and life. The foundation of Moore’s work-life-academia balance starts with open communication with leadership. “My management gave me the confidence to have conversations about boundaries and assignments, so that my schoolwork never suffered,” he said. Moore has perfected this practice by being consistent in his expectation-setting and scheduling.
By creating clear boundaries, I showed the programs I support that I always have their back. I achieve success in the academic arena — and I still enjoy the sunshine with friends.
Jennifer Deppen
Director
Organizational Change
Aligning Teams with Tech
Director Jennifer Deppen meets organizational change head-on in her daily work. “Aligning a team that is hybrid and dispersed comes down to how we use communication tools,” Deppen said. SharePoint, WebEx, Microsoft Teams and Microsoft Azure are some of the many tools Ball keeps in its arsenal — along with its internal training products. Beyond connectivity and alignment, these tools empower Ball to share its legacy of expertise across the organization. “This training will help us bring 20-plus years of experience to the full business to facilitate knowledge transfer,” Deppen said.
Director Jennifer Deppen meets organizational change head-on in her daily work. “Aligning a team that is hybrid and dispersed comes down to how we use communication tools,” Deppen said. SharePoint, WebEx, Microsoft Teams and Microsoft Azure are some of the many tools Ball keeps in its arsenal — along with its internal training products. Beyond connectivity and alignment, these tools empower Ball to share its legacy of expertise across the organization. “This training will help us bring 20-plus years of experience to the full business to facilitate knowledge transfer,” Deppen said.
One of the most exciting projects we’re working on rolling out is a new enterprise-wide product lifecycle management tool — it will transform the way we do business and help us to remain competitive.

What are Ball Aerospace Perks + Benefits

Ball Aerospace Benefits Overview

At Ball, we invest in what matters — OUR EMPLOYEES! A comprehensive health care and insurance benefits package provided by Ball is just one of the rewards our employees get for the time and talent they give to Ball. Additional benefits to being a part of the Ball Aerospace family include professional development programs, annual tuition reimbursement, 11 paid holidays, and 17 Ball employee networks and interest groups to promote a diverse and inclusive workforce. We also offer retirement and savings benefits, an employee stock purchase plan with a 20% company match, 401(k) and company match, and employee assistance programs such as paid parental leave. Our internship program is also top-notch, with about 100 paid internships offered each year. From our community and culture to a focus on sustainability, our employees can find a sense of belonging at Ball.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Ball Aerospace has 17 employee networks and interest groups to help promote a diverse and inclusive workforce.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Our Employee Assistance Program is provided at no cost to Ball employees. The EAP is a professional service that offers confidential counseling, information & support for all types of issues.
Retirement & Stock Options Benefits
401(K)
Starting in 2022, Ball will contribute 5% of an employee’s eligible pay to the 401(k) after December 31 each year.
401(K) Matching
Employee Stock Purchase Plan
Employees can purchase Ball company stock, up to $9,000 annually. Ball matches 20% of first $6,000 purchased by employee. Stock may be sold at any time.
Performance Bonus
A 401(K) performance sharing match.
Match charitable contributions
Ball has a matching gift program for donations through Benevity. We also match higher education contributions.
Child Care & Parental Leave Benefits
Child Care Benefits
The Back-Up Care Advantage Program through Bright Horizons® provides employees with emergency back-up care when regular child care or adult/elder care arrangements fall through.
Generous Parental Leave
Mothers and fathers at Ball may be able to take up to 2 weeks (80 hours) of paid leave (100% of base salary) to care for and bond with a newborn, newly adopted, or newly placed foster care child.
Flexible Work Schedule
Remote Work Program
With approval, employees may work remotely as needed, temporarily, or on a more regular basis. Certain eligibility requirements exist based on the type of work and the needs of the department.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Vacation accrual starts immediately and is based on service date. Unused vacation can be rolled over and accrued up to 150% of the allotted vacation time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Parking
Plenty of employee parking which includes electric vehicle charging stations.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Paid industry certifications
View full list of perks + benefits
Photo Gallery

More Jobs at Ball Aerospace

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Ball AerospaceFind similar jobs like this