About the Team and How You Fit In:

Reserve Trust is the first fintech trust company with a Federal Reserve master account. We provide B2B payments services that financial institutions and fintech’s have previously only been able to obtain from correspondent and sponsor banks. Unconstrained by legacy banking systems, the company is actively building new services, APIs, and payment rails to support embedded and real time payments for any fintech service or software platform. Headquartered in Colorado, the company is backed by some of the world’s best financial technology investors including QED and Fintech Collective.

Our Company Values:

Trust, Curiosity, Drive and Collaboration

Our Company Culture:

As a member of the Reserve Trust team, you are expected to contribute your talents and energies to conducting our business and improving the culture and quality of Reserve Trust. We value teamwork and collaboration within your department and cross functionally. We encourage knowledge sharing and challenging the norm. We value each other thru active appreciation and recognition.  Bring your best practices to the table to help us build a world class, leading payments platform that continuously pushes the envelope in customer service. We want you to be the best version of yourself with us!

As part of the Information Technology Team of Reserve Trust you’ll play a critical role in providing front-line IT support to all members of the Reserve Trust Team. To be successful in this role, you must be comfortable taking on a wide range of tasks in a dynamic, multifaceted work environment.

This role reports to the Director of IT and will partner and collaborate across all departments, ensuring the staff is supported and assisted with all technology in order to effectively perform their daily responsibilities.

What You’ll Do:

Troubleshoot ad hoc technology and systems issues

Partner with external vendors on various systems and applications

Provide end user support through answering questions, lending guidance through new systems, and directing end users to the proper resource when needed

Order, ship, and track work from home equipment set-ups to new hires

Ensure proper systems and profiles are uploaded in each new hire set-up

Issue, track, and resolve support tickets

Provision computer hardware on-site

Install and update company software and hardware as needed

Review IT security and compliance concerns

Document complex processes related to applications and IT systems

Basic Qualifications:

Elements of the role include on-site technological support, applicants must be located in the Greater Denver Area with the ability to commute to the Greenwood Village Office.

Preferred minimum of 0-1 years’ relevant experience

Preferred Education: Bachelors Degree in Information Technology or work equivalent

Familiar with O365

Ability to handle sensitive information and maintain confidentiality

Highly proficient in various systems and demonstrated ability to learn new systems efficiently and effectively

Key Competencies:

· Problem Solver

· Communicates Effectively

· Resourceful

· Action Oriented

· Highly Organized

What Reserve Trust Offers:

· Competitive Salaries

· Stock Options

· 401(k) with company contribution

· Excellent No-Cost and Low-Cost Medical, Dental and Vision plans for employees and dependents

· Short-Term Disability, Long-Term Disability and Life Insurance

· FSA and HSA Plans

· Flexible PTO

· Home office stipend

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $50,000 - $65,000. Reserve Trust intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

The Reserve Trust Company does not discriminate on the basis of age, race, religion, national origin, disability, gender, or any other protected status.