Health Insurance Member Operations, 2019 Grad at Gusto

| Greater Denver Area
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Are you someone who seeks out process improvement and thrives in behind-the-scenes operations? The Member Operations team is looking for 2019 graduates that are passionate about supporting our customers and giving them ease of mind as you take care of key moments in the health benefits of the business owners and employees who use Gusto.
As a team member, you will help employers and employees manage their health benefits by processing new hire enrollments, qualifying life events, and termination requests to health insurance carriers on their behalf. This job is mainly computer based with some action on the phones, communicating with health insurance carriers, and team based project work to increase efficiency.
Here’s what you’ll do day-to-day:
  • Manage benefit operations (submitting benefit change requests through forms and carrier portals)
  • Work through queues of requests in Salesforce
  • Communicate with health insurance carriers via phone and email to confirm proper coverage for our customers
  • Help to scale our growing health benefits operations and improve our processes - find pain points and seek better ways for us to tackle our work
  • Collaborate with team members on special projects to increase efficiency
Here’s what we’re looking for:
  • 2019 University Graduates
  • Extracurricular activities, volunteer work, athletics, leadership
  • Software-savvy, able to pick up new systems and tools quickly
  • 0-1 years work experience - bonus points for exposure to healthcare, finance, or a start-up environment
  • Familiar with data entry and external company contact interaction + being part of a powerhouse team
  • Skills in problem solving, dealing with ambiguity, cross-team communication, and a passion for operations to ultimately improve people’s lives
  • Excel in a metrics-based operational position where numbers matter and data drives new projects and ideas
  • Ability to work in an expanding and changing environment (we are a startup!)
Job Details:
  • This is an hourly position, working 40 hours per week.
  • Eligible for overtime.
  • Start dates in June, July, or August 2019.
  • Be located in (or willing to relocate to) Denver, Colorado
About Gusto

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks


1201 16th St, Suite 350 , Denver, CO 80202

What are Gusto Perks + Benefits

Gusto Benefits Overview

We believe in taking care of you...

In order to do the best work of your life, it is important that you are valued and taken care of. At Gusto, we value our employees above all else and are committed to continually seeking out new ways to foster their well-being. Our values drive how we work and also how we design our benefits program.

Volunteer in local community
Friends outside of work
Eat lunch together
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
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