Health Insurance Member Fulfillment

| Greater Denver Area

The member fulfillment team uses technological innovation to take care of key moments in the health benefits of the business owners and employees who use Gusto. We are looking for passionate individuals who seek out process improvement and thrive in behind-the-scenes operations to ensure that customer benefits are fully supported. 

As a team member, you will help employers and employees manage their health benefits by processing new hire enrollments, qualifying life events, and termination requests to health insurance carriers on their behalf. This job is mainly computer based with some action on the phones, communicating with health insurance carriers, and team based project work to increase efficiency.

Here’s what you’ll do day-to-day:

  • Manage benefit operations (submitting benefit change requests through forms and carrier portals)
  • Work through queues of requests in Salesforce
  • Communicate with health insurance carriers via phone and email to confirm proper coverage for our customers
  • Help to scale our growing health benefits operations and improve our processes - find pain points and seek better ways for us to tackle our work
  • Collaborate with team members on special projects to increase efficiency 

Here’s what we’re looking for:

  • 0-1 years work experience - bonus points for exposure to healthcare, finance, or a start-up environment
  • Familiar with data entry and external company contact interaction + being part of a powerhouse team
  • Bachelor’s Degree from an accredited university
  • Health insurance or healthcare industry experience preferred, but not required
  • Skills in problem solving, dealing with ambiguity, cross-team communication, and a passion for operations to ultimate improve people’s lives 
  • Excel in a metrics-based operational position where numbers matter and data drives new projects and ideas

This is a full-time position based in Denver, Colorado. Local candidates strongly preferred.

About Gusto

Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 60,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks

Location

1201 16th St, Suite 350 , Denver, CO 80202

What are Gusto Perks + Benefits

Gusto Benefits Overview

We believe in taking care of you...

In order to do the best work of your life, it is important that you are valued and taken care of. At Gusto, we value our employees above all else and are committed to continually seeking out new ways to foster their well-being. Our values drive how we work and also how we design our benefits program.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
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