Gusto
Gusto simplifies HR, payroll & benefits for modern businesses.
Denver, CO
Hybrid

Health Insurance Member Operations, 2019 Grad

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Are you someone who seeks out process improvement and thrives in behind-the-scenes operations? The Member Operations team is looking for 2019 graduates that are passionate about supporting our customers and giving them ease of mind as you take care of key moments in the health benefits of the business owners and employees who use Gusto.

 

As a team member, you will help employers and employees manage their health benefits by processing new hire enrollments, qualifying life events, and termination requests to health insurance carriers on their behalf. This job is mainly computer based with some action on the phones, communicating with health insurance carriers, and team based project work to increase efficiency.

Here’s what you’ll do day-to-day:

  • Manage benefit operations (submitting benefit change requests through forms and carrier portals)
  • Work through queues of requests in Salesforce
  • Communicate with health insurance carriers via phone and email to confirm proper coverage for our customers
  • Help to scale our growing health benefits operations and improve our processes - find pain points and seek better ways for us to tackle our work
  • Collaborate with team members on special projects to increase efficiency

Here’s what we’re looking for:

  • 2019 University Graduates
  • Extracurricular activities, volunteer work, athletics, leadership
  • Software-savvy, able to pick up new systems and tools quickly
  • 0-1 years work experience - bonus points for exposure to healthcare, finance, or a start-up environment
  • Familiar with data entry and external company contact interaction + being part of a powerhouse team
  • Skills in problem solving, dealing with ambiguity, cross-team communication, and a passion for operations to ultimately improve people’s lives
  • Excel in a metrics-based operational position where numbers matter and data drives new projects and ideas
  • Ability to work in an expanding and changing environment (we are a startup!)

Job Details:

  • This is an hourly position, working 40 hours per week.
  • Eligible for overtime.
  • Start dates in June, July, or August 2019.
  • Be located in (or willing to relocate to) Denver, Colorado

About Gusto

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

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What are Gusto Perks + Benefits

Gusto Benefits Overview

Taking care of our people is just as important as taking care of our customers. We offer competitive total compensation packages with an emphasis on equity, along with many other great benefits, some of which are included below!

Medical, dental, and vision:
Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources.

Time off:
Gusties are encouraged to take the time off they need to continue doing great work.

Inclusive healthcare:
Fertility benefits, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more.

Free meals and refreshments:
If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!

Sabbaticals:
Celebrate 5 or 10 years at Gusto and take a month off to recharge.

Stipends:
Take advantage of monthly internet, phone, and wellness stipends. Enjoy commuter or remote work stipends, along with and cash for your Gusto anniversaries!

Culture
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Remote work program
Gusto hires in various locations across the United States, including some specific remote locations. Gusto offices operate on a hybrid model, including some work from home days each week.
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Gusto provides a benefit designed to support your unique parenthood journey. The benefit is not health insurance, but rather provides resources to make family forming more accessible to everyone.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Free daily meals
If you work at one of our offices, enjoy food, drinks, and snacks— on us.
Free snacks and drinks
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within

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