HEAD OF PEOPLE OPERATIONS at FluentStream

| Greater Denver Area
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About the Position: We are looking for a seasoned, innovative, People Operations Professional, ready to join our fast-paced Company. Besides the necessary People Operations responsibilities, skills, and experience, we are seeking someone who is passionate about our vision of a diverse, empowered workforce operating in a permanently virtual manner.

The ideal candidate will exhibit professionalism and trustworthiness in handling all People Operations functions.  They should have excellent communication and negotiation skills, as well as the ability to work independently and with a variety of personalities.  They will need to balance maintaining trustful relationships and provide strategic counsel to Company leadership. 

The ideal candidate will be excited about an opportunity to collaborate in a growing and evolving position and organization. This position will be a remote, work from home position and can be located anywhere within the United States.

RESPONSIBILITIES
  • Developing and implementing a company’s People Operations policies and programs including compliance with legal regulations
  • Overseeing all People Operations functions and staff
  • Develop and facilitate an onboarding and continuous learning management program for the entire company
  • Represent the “voice of the employee” in business decisions and management discussions
  • Curating and enhancing a virtual/remote workforce culture, including virtual and physical employee events
  • Developing, monitoring and implementing the Company’s people management strategy
  • Implementing career development, mentoring and training programs
  • Managing a People Operations department’s annual budget
  • Defining and prioritizing the organization’s mission and values in talent recruitment
  • Reporting on the performance and progress of the People Operations department to senior stakeholders, including analytics on talent pipeline, turnover, attendance, etc.
  • Directing people change management and organizational development
  • Upholding company values in daily interactions with fellow Streamers and business partnerships
  • Managing the Company’s performance and human resources IT systems
  • Designing and procuring a competitive employee benefits portfolio with available resources
  • Other projects as needed 
WHAT YOU’LL NEED TO HAVE
  • 7+ years of experience in People Operations roles 
  • People Operations Certification (i.e., SHRM-CP, SHRM-SCP, PHR, SPHR, etc.) preferred
  • Excellent verbal and written communication skills
  • Excellent interpersonal and conflict resolution skills
  • Excellent organizational skills and the ability to multitask
  • Experience managing and developing a company culture for  a distributed workforce
  • Ability to work through ambiguous situations to determine alternative solutions
  • A sense of camaraderie and an ability to thrive in a team environment 
  • Ability to listen to the needs of others
  • Thorough knowledge of employment-related laws and regulations
  • Knowledge of and experience with varied People Operations information systems
  • Ability to work well with various stakeholder groups
COMPENSATION

$95,000 – $150,000 per year plus equity

BENEFITS
  • Medical, Dental, Life and Vision Insurance
  • Unlimited PTO policy
  • Paid Family Leave
  • 401k plan
  • Professional Development Reimbursement
  • Monthly Remote Work Stipend
  • Employee Assistance Program
  • Short-term disability insurance
  • Pet insurance 

FluentStream is a unified communications as-a-service (UCaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream’s modern, cloud-based communications platform. Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 80+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies, and by BuiltIn as one of best companies to work for in the U.S.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • typescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • SalesforceCRM

Location

We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What’s the vibe like in the office?

At FluentStream, we have a unique culture that is unrivaled. Doughnut Fridays, bagel Mondays, and catered lunches are just the start of the coolness. Happy hours bi-weekly offer a chance to hang out outside of the office. In addition to company outings, there is always a collection of cute dogs that spread joy around the office.

Julian

Client Support Manager

How do you collaborate with other teams in the company?

We work closely with our product development team to address customer's issues they call us about and make the product work even better for them. We partner with our Voice Engineering team to brainstorm and problem solve when technical issues come up. Both teams are always willing to hear our ideas and suggestions!

Marcus

Client Support Rep

How does your team reward individual success?

Here, the people come first! We constantly recognize those who go above and beyond in their day-to-day duties. We take time to recognize our peers with employee generated shutouts where recipients can receive perks like Amazon gift cards, six packs of beer, a test drive in our CTO's Tesla and more! We also take pride in our great collaborations!

Brady

Marketing Manager

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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