Head of Operations, US

Sorry, this job was removed at 5:54 a.m. (MST) on Wednesday, August 11, 2021
Find out who's hiring in Greater Boulder Area.
See all Operations jobs in Greater Boulder Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Head of Operations, US 

At SumUp, small business owners are at the heart of everything we do. That’s why we create powerful, easy-to-use financial solutions to help them run their businesses. With merchants in over 31 countries using SumUp to accept payments, we’re building the first-ever global card acceptance brand. Using a founder’s mentality and a “team-first” attitude, our teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love.

Your impact at SumUp

We’re looking to hire a Head of Operations for our fast-growing US team located in Boulder, CO. In this role you are overseeing merchant-facing operations including customer experience, onboarding, risk & anti-fraud and logistics. Working closely with all operational teams, you will focus on pace-setting, strategic leadership, and empowering teams to achieve their goals. By ensuring that all our operational processes are efficient and scalable, you’ll help SumUp build a world where small businesses can be successful doing what they love.

What you will do

  • Manage and grow operational teams in the US - customer experience, onboarding, risk and anti-fraud, logistics, and more
  • Thoroughly understand the technology behind the products that empower millions of merchants every day and execute on initiatives that improve our services on a daily basis
  • Actively work on the optimization of all processes related to our merchants, to constantly increase the happiness of our merchants and ensure healthy growth! 
  • Work together with other teams within the company, such as sales, marketing, product and compliance to communicate needs and make cross-functional workflows easier, smoother and more scalable
  • Identify operational weaknesses and help improve or innovate new processes / lead major initiatives to bring our business to the next level
  • Grow the team and build a training and development system that will help the team members' progression as a person, professional and as a SumUpper
  • Focus areas include: merchant experience, supply chain management, acquirer relations management, troubleshooting and foreseeing day-to-day problems that block the team, payment operations, negotiations and integrations with 3rd-party providers and managing teams across different locations

What you should offer? 

  • Ability to think quickly and perform problem-solving tasks, even within changing conditions
  • Strong organization and communication skills, quickly evaluating every situation
  • 8+ years of experience in high-growth operations or startup experience is strongly preferred
  • Strong, demonstrated leadership capabilities and clear communicator 
  • A “driver” personality - biased toward action, great collaborator and master simplifier - constantly pushing toward clarity and delivery.
  • This role demands excellent stakeholder and project management skills, as well as the ability to both plan and execute projects of varying time horizons and scope with minimal guidance
  • Self-motivated, works independently and strong time management skills
  • Team first - a leader of leaders capable of growing the SumUp of the future
  • Bachelor's degree required

What you will love about SumUp? 

  • Be part of a welcoming community of more than 2,000 people from over 52 nationalities
  • Startup environment and small, cross-functional teams  
  • 50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
  • FSA & 401K Retirement Plan (up to 3.5% employer matching) 
  • Over 33 days a year of vacation and holidays
  • Ongoing access to professional development tools, job training, and industry conferences
  • Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
  • Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.

SumUp encourages you to apply even if you don’t meet all requirements for the position.  SumUp believes in supporting candidates and employees throughout their career journey so we encourage you to apply.  SumUp is committed to a diverse, equitable and inclusive workplace.

SumUp is committed to fair and equitable compensation practices.  The salary range for this position in Boulder, CO is $100,000 to $200,000.  Compensation will be finalized by candidate’s relevant work experience, skills, certifications and geographic location.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

SumUp is located in East Boulder with beautiful views of the Flatirons and access to restaurants, breweries, and public transport.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SumUpFind similar jobs