Head of Operations Strategy and Tooling at Guild Education

| Greater Denver Area
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Guild is hiring a Head of Operations Strategy and Tooling to partner with our Coaching, Operations, Technology, and Product leaders to improve student coaching and back-office operations through best-in-class process management, data-driven strategy development and improved technology integration.  

You’ll sit at the intersection of operations, data, technology and internal strategy.  You will help inform and drive Guild’s student coaching and back-office operations to improve our ability to help working adults make the most of their education benefit, apply to and enroll in school, and successfully persist through program completion / graduation.

You will also be at the frontline of how we “Scale for Students” by driving service-innovation with a customer-mindset, building features for value-added automation, leading analyses to enable process improvement and making key decisions for major change initiatives.  Our number one investment is the success of our students - When they succeed, so do we and you will help us drive that.  

As Head of Operations Strategy and Tooling, you will:

  • Work closely with our operations, academic and employer partnership, marketing and product leaders to make step-change improvements in our student coaching and back-office operations 
  • Utilize data and customer/partner feedback to identify, prioritize and implement operational initiatives that eliminate friction and ensure coaching is brand-aligned and high-impact 
  • Develop and refine operational-readiness approaches that enable seamless initiative rollouts with aligned-monitoring and impact-measurement 
  • Determine, deploy, enhance and maintain products (e.g. software, tools and systems) that enable us to support hundreds of coaches at scale in a high growth environment.  Own the vision and roadmaps for technology-enhancement initiatives to empower student coaches and ensure delivery of best-in-class experience with every interaction
  • Build scalable operational capabilities and measurement systems (including scorecards) to continuously improve our operations and coaching capabilities 
  • Build and evolve a world-class operations enablement strategy and product team 

You are a strong fit for this role if you have:

  • 10+ years of experience in an operational strategy or enablement leadership role
  • Exceptional problem solving, analytical, process implementation, project management, and logical reasoning skills. Ability to create and communicate frameworks  
  • 3-5+ years consulting experience with a top-tier management consulting firm or an internal consulting/corporate strategy team a huge plus
  • Experience working in product development, technical roles, and/or leading large operations teams with tech-dependence.  Understanding of Agile, user-story development, acceptance testing and large-scale program management a huge plus
  • Expertise leveraging analytics and voice-of-the-customer data to surface, prioritize and implement improvements that address customer challenges
  • Highly effective negotiation, facilitation and consensus building skills and the ability to work in a low-ego environment cross-functionally 
  • Ability to attract, coach, and mentor and build a strong high-performance team.  Servant-leadership mentality a plus
  • Willingness to dive into details and roll-up-sleeves while keeping eye on the “big picture”

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications. Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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Location

370 17th St., Suite 3600, Denver, CO 80202

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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