Xero
Denver, CO
Remote

Head of Government Experience, United States and Global Policy Lead at Xero

| Remote
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

If you’re on board with our purpose, you’re a well established leader in business-to-government and government-to-business engagement and you’re looking to join a true digital economy pathbreaker, you’ll make a major impact in this role by driving and implementing an overall government engagement strategy for US. This will include the Presidential Administration, the wider US Federal Government, and where relevant some US state governments.
You will embed this engagement plan within the wider strategy of Xero by working closely with the Xero Country Manager for the US and other Xero leaders in the country, including the Operations, Legal and Communications leaders, among other US regional leaders and team members. The position will sit on the Xero US Leadership Team. Additionally you will work closely with a wide range of senior government stakeholders. You will make an impact by being the leading evangelist for beautiful public policy for small business.
In addition to the geographical leadership role heading our US government engagement, depending upon the skill set of the successful candidate there's also the potential to take on the global level leadership of a key strategic public policy area of interest to Xero and our community, as a Global Policy Lead. The policy landscape across which we’re seeking leaders includes global data policy, platform-related policies, technology and innovation policy, small business-related policy and broader economic policy. Whilst this is not an essential component for a successful application and the US engagement program is the primary focus of this role, the identification of experience and/or expertise in one of these areas will be a plus and would further enhance your pathway to impact at Xero.


What you’ll do

● Always first, second and third, you’ll be a kind, empathetic human being who cares about others. Then….
You’ll have 10+ years experience as a clear leader in government and/or government engagement of some form in the US, preferably but not essentially, including in areas with a degree of topical alignment to Xero’s strategic public policy concerns.
Building on both of the above, you’ll be the evangelist champion of beautiful small business public policy.
You will drive this central passion into strategy - you will develop and lead the implementation of an US government engagement strategy and a state-level strategy where relevant. You will do this in close collaboration with the Xeri US Country Manager and the wider US Leadership Team, as well as the global EGM of Government Experience (GX) and the full GX team, building off the work already set in motion by many dedicated and passionate Xeros.
You will coordinate ongoing relations with all parts of the US government for Xero and along with our regional business leader be our lead advocate to government - many parts of the company engage with many parts of government and GX will increasingly coordinate this work to ensure consistency of content and purpose. Working with the Xero US Country Manager, you will have direct responsibility for engagement with the executive and political/elected level in Washington DC and the departments, agencies and other bodies that directly advise them. Beyond that you will play a coordinative, facilitative and/or advisory role with other engagements, such as those undertaken by the Legal Regulatory or Product Compliance teams.
You will drive a shared value narrative consistently through all forms of our engagement - working in partnership with our Communications colleagues, together you will drive a clear narrative to government stakeholders that carries our commitment to shared value outcomes and the beautiful public policy for small business approach.
You will be a recognised diplomat - in addition to that essential human kindness, you will naturally embrace the other core values of being a Xero and become an exemplar leader of the Xero Way. You will deploy these skills and characteristics to diplomatically lead a highly empathetic and continuous internal and external facing engagement effort.
You will be or become a public policy leader - whether through the day-to-day full suite of public policy concerns in the US or through additionally leading a Global Policy portfolio, you will rapidly develop an expertise in key relevant public policy areas. This work runs across a full spectrum and includes policy identification, monitoring and intelligence, working with industry bodies and other external organizations on ideal policy frameworks, deploying campaigns to help shape policy proposals and making a significant contribution to the development of global public policy positions at Xero. Our colleagues in Legal are often our key partners in this work.
You’ll excel at bringing people together - alignment is critical for success in this role. As such, in coordination with global approaches, you will drive an alignment-always approach to your agenda including regularly convening all parts of the US Xero business that deal with governments and providing regular executive briefings to the country Leadership Team, to ensure they are fully supported, informed and aligned. The role will formally report to the EGM, Government Relations and have a dotted-line reporting relationship to the Xero US Country Manager to reflect the importance of our local delivery model and your day-to-day relationship with our most senior business leader in the region.
You’ll always have the radar on and tuned to today, tomorrow and well over-the-horizon - using your established network along with wider data sources and technology you’ll identify, closely monitor and communicate timely updates to other relevant Xero’s of any public policy opportunities and threats in US that are occurring right now (this month), that are coming soon (this year), in the near future (1-2 years) and likely over-the-horizon (2+ years), and ensure the GX strategy is calibrated accordingly to include opportunity enhancements or risk mitigations, as relevant. 
You will be an agent of demystification - each and every day you will work to demystify the workings of government for your colleagues and help governments better appreciate the Xero world and its power to support beautiful public policy. This will include, among other things, supporting wider corporate knowledge levels about government amongst Xeros in US, and beyond.
You will leave nothing on the bench when we engage - working closely with the GM of Global Advocacy Campaigns and Stakeholder Relations you will maximise global resource deployment to support US public policy objectives. In detail, you will:
coordinate external government-advocacy campaigns and key initiatives in the US in line with Xero’s global policy positions and business objectives.
Identify, categorise and empathise with a full spectrum of stakeholders, ensuring Xero’s strong industry and cross-industry relationships.
Share local/regional campaign experience to contribute to the development and continued validity of global public policy positions. 
Advance Xero’s positions (where appropriate) through industry associations and pragmatic coalitions to enable regulatory environments supportive of small business and technology companies.
You will drive data and technology into our engagement and measure our impact - we are building government relations for the digital world, and whether its big data or simply joining the dots on learnings from meetings with different parts of government, the Xero GX team is seeking to drive responsible technology deep into our operations and to closely measure our impact, you will lead this effort in the US.
You will be an ethics and diversity-centric trailblazer - Xero overall and the GX and Legal teams specifically place critical importance of being best-in-class in relation to ethical considerations around engaging with government. We also elevate the building of a diverse and inclusive team and culture to the centre of our thinking. You will make a major contribution to both of these concerns by being an innovator and mindset leader in both areas.


What you’ll bring with you

● 10+ years in government, government relations or a mix of the two.
● Extensive direct experience working in and/or with the executive and political/elected level of government with some or all of that working in the US Executive, Congressional and/or other relevant parts of the US Government, including senior roles in relevant US regulators, such as the CFPB.
● A deep and direct familiarity with the key relevant regulatory agencies in the US impacting small business, the economy, technology, accounting and bookkeeping and financial services.
● Ideally a degree in a relevant field, such as Politics, Law, Public Policy, Government/Public Administration. Degrees in Business and Commerce are also of value.

In relation to Global Policy Lead
● Desirable: Clear expertise and multi-year thought leadership-level contribution to a defined policy area of concern to Xero, in this case open banking, such as through the management of a political portfolio in that policy area (if a staffer), having worked in a GX role in a company also concerned with that policy (if a GX professional) or at a research level (if an academic or think tank leader).

● An intuitive understanding of government, including how and why it makes decisions and assesses the views of stakeholders
● Strategic delivery and commercial acumen 
● Very strong interpersonal diplomatic skills 
● A high ability to operate in highly uncertain environments 
● A problem-solving mentality
● Ability to take a practical, proactive and creative approach to managing/solving government engagement issues
● A mindset for change and new ways of working
● Excellent written and verbal communication skills
● The ability to develop relationships with key stakeholders in the US
● The ability to influence others
● The ability to manage projects and people
● The ability to operate seamlessly between the hybrid virtual and non-virtual world of 2021 and beyond

About Xero?

Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.

We value our people and offer a wide range of compelling benefits and perks, including Xero shares. Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

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Where we are

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM
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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Friends outside of work
Eat lunch together
Intracompany committees
We have employee run groups that focus on initiatives like wellness, culture and diversity & inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental Health Benefits
Concern EAP benefits for all employees
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
26 weeks paid parental leave.
Remote Work Program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

An Insider's view of Xero

What’s the vibe like in the office?

You will always find someone to grab coffee or take a quick walk with. We really value being #human in the office and it’s one of the most important things that everyone in Xero does. This means empathizing, helping, listening, and being there for one another. It's what makes me love not only Xero, but the individual people within Xero too.

Rose

Workplace Experience Coordinator

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!

Sophia

Senior Account Manager

What makes someone successful on your team?

We look for people that are driven by purpose, who understand their role in the larger organization and make great things happen. Dependability is one of the highest traits of successful people within the Customer Experience organization. Trusting that your teammates can & will get things done is the first step to developing effective collaboration

Raphael

Director, Customer Experience- Americas

Xero Careers In Denver
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Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Infrastructure Engineer - Platform Engineering

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Customer Experience Specialist - Billing

Xero
Greater Denver Area
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Research Operations Director

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Principal Product Designer

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Channel Marketing Manager, West

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Channel Marketing Manager, Enterprise

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Quality Engineer - Grow Domain

Xero
Remote
2 weeks ago
What you'll do Contribute to multiple types of testing (including functional, integration & UX) testing over multiple layers of the system Help build up our regression suite to ensure we can release quickly and safely Ensure we are successfully across all updates and releases for all our Salesforce Marketing and Sales Cloud applications that are relevant to our path to production

Customer Experience Team Leader

Xero
Greater Denver Area
2 weeks ago
What you’ll do Help drive performance, customer-centric culture, and an inspiring environment aligned with Xero’s Customer Experience Strategy & Business Plan Provide outstanding leadership and motivation to the team while driving accountability Provide ongoing technical guidance and support to the team, and related business areas

Technical Security Consultant

Xero
Remote
2 weeks ago
What you'll do: Be #human! This is a very people-focused support role - we prefer to be on the ground with developers, rather than in an ivory tower. Develop and maintain documentation to make our guidance available to all. This position is often orientated around the creation of documentation. Develop knowledge of offensive and defensive security practices to create pragmatic and wide-reaching default approaches for the teams we support.

Technical Lead - Payroll & Practice

Xero
Remote
2 weeks ago
You'll be a keystone of our product teams; The focal point where technical decisions meet strategic thinking. You'll work with your cross-functional team to deliver beautiful software that is valuable to our customers. You'll lead the solution design for the work coming into your team. You'll be a guiding light and help your team to balance delivery and engineering excellence (quality, performance, security, devops, tech modernisation).

Team Lead (Security Education & Awareness)

Xero
Remote
2 weeks ago
What you'll do: Implement a security awareness programme to increase organisational understanding of Xero’s security policies and standards Provide material to product teams on security best practices to enable product teams to take responsibility for the security of their products Engage with Xero security teams to gather content and understand Xero’s security requirements

Software Engineers - Work on the Xero Platform!

Xero
Remote
2 weeks ago
As a Developer in Platform, you will: Use your amazing skills to break down complex problems and find simple solutions Contribute significantly to the scale and design of back-end infrastructure and code to our Xero cloud software platform hosted in AWS Use your passion for delivering beautifully designed software!

Lead Search Engineer

Xero
Remote
2 weeks ago
About the Role Design and develop beautiful software solutions as part of our cross-functional team Mentor and support junior development talent, and help them reach their potential Take ownership of problems and fix them regardless of the cause Work closely with colleagues, to code review, and to provide insights and constructive feedback

Salesforce Lead Engineer (Service/Experience)

Xero
Remote
2 weeks ago
What you'll do: Create software - Care deeply about customer problems and technical excellence, produce robust high quality and scalable software. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews. Test software - Design and automate testing activities that effectively reveal product quality across a range of risk areas and acceptance criteria. Collaborate with the team and understand their own responsibility for quality.

Salesforce Lead Engineer (Service/Experience)

Xero
Remote
2 weeks ago
What you'll do: Create software - Care deeply about customer problems and technical excellence, produce robust high quality and scalable software. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews. Test software - Design and automate testing activities that effectively reveal product quality across a range of risk areas and acceptance criteria. Collaborate with the team and understand their own responsibility for quality.

Account Manager

Xero
Greater Denver Area
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Remote Software Engineering Opportunities - AU

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Lead .Net Engineer - Permanent Remote

Xero
Remote
2 weeks ago
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Remote Software Engineering Opportunities NZ

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Vertical Account Manager

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Salesforce Senior Engineer (Sales / Analytics)

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

General Manager - Product - APAC

Xero
Remote
3 weeks ago
What You'll Do: Develop a product strategy roadmap Regularly review this strategy, updating it to reflect changes in Xero’s strategy, market changes, and lessons learned from customers and initiatives In collaboration with design and product teams, transform product ideas into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, marketing needs, and the overall objectives of the business

Solutions Architect

Xero
Remote
3 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior Quality Engineer - Win Domain

Xero
Remote
3 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Product Design Manager - US Tax Remote

Xero
Remote
3 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Platform Engineer

Xero
Greater Denver Area
3 weeks ago
You’ll work in collaboration with your team and other Xeros to help create and deliver beautiful software to our customers, faster. You'll regard engineering teams as your customers, and test, measure and learn how best to provide them value. You’ll maintain the standard for engineering excellence at Xero and support your team members in building products together. You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices.

Senior Reliability Software Engineer (Remote)

Xero
Remote
3 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Principal Applied Scientist

Xero
Remote
3 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior Product Researcher - Permanent Remote

Xero
Remote
3 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information