Head of Global Partner Program and Operations (Remote)

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Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Our products are ready to go, easy to use, and offer a quick return on investment.
Freshworks has received numerous accolades that include ranking #16 on the prestigious Forbes' Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists. Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.
At Freshworks, we want to delight customers by offering the best partner ecosystem of partners in the saas industry. The Director/Sr Director of the Partner Partner Program & Operations will be responsible for the development and management of the Freshworks partner program across Resellers (solution partners), System integrators, ISVs, MSP/BPO and Referral partners.
As an experienced leader with a strong enterprise partner and sales background, you will be responsible for developing the roadmap of the partner program for years to come. You will lead in evolving the current program, reviewing the structure, partner incentives, access and enablement. You will manage the existing Partner operation and Program team, recruit talent and drive transformation to attract, onboard, and go-to-market with the top partners in the CRM/CX and ITSM space.
This leader will have previous success in working cross-functionally with product marketing, product development, sales enablement and partnerships to ensure that we are working efficiently to make our partners and customers successful.
The ideal candidate must be a self-starter with an analytical mindset, have the ability to communicate ideas and build internal and external support. This new leader will have strong communication and interpersonal skills and thrive in a fast-paced, geographically distributed hyper-growth environment.
This role reports to the Global VP of Channels and Alliances.
What to expect?

  • Managing an existing team of Partner operations and Program based in India
  • Coordinating with the existing cross-functional teams to evolve the program so that our partners are successful.
  • Create processes, set best practices and build replicable patterns for global and regional go-to-market initiatives.
  • Create programmatic enablement programs that provide our partners a path for continued enablement and education.
  • Standardize reporting to understand how partners successfully move through the program with the awareness that we always want to optimize the process.
  • Work with other internal teams such as Sales, Customer Success and Sales Engineering to align the partner and value to the customer.
  • Serve as a senior stakeholder and point of escalation internally and in partner interactions.


Our Perfect Match:

  • 7+ years of experience managing a global partner program
  • Proven success in developing and implementing a global partner program that includes technology and agency/channel partners
  • Strong history of continuous channel/partner development through both external and internal resources
  • Strong data-driven, analytical approach
  • Strong bias toward collaboration and ability to work effectively in a cross-functional & dispersed team
  • A strategic thinker
  • Global mindset, flexible work style and comfort with ambiguity
  • Confident and humble leader with previous executive customer exposure
  • Willingness to travel (up to 20%)
  • Sense of humor


At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

1401 Lawrence St, Denver, CO 80202

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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