Head of Customer Experience

| Greater Denver Area
Well Data Labs is a team focused on bringing modern software design and usability to the oilfield. Our product is a modern web application that manages, analyzes, and reports Frac Data for Completions Engineers and other industry experts. 
We work side-by-side with our customers to give them superpowers! Well, maybe not the kind of superpowers Marvel characters might have, but super powers for Completions Engineers - analyzing data in seconds!
We are looking for a strategic, collaborative and customer-focused Head of Customer Experience to join our team and help take us to the next level! 
If that sounds like you, great! 
Keep reading to learn more about our culture, team and the opportunity we have available!
Company Culture
We believe that culture is one of the most important parts of a healthy workplace. It is a major factor in your overall enjoyment of life, and it leads to better trust, transparency, and productivity.
Culture can sometimes be referred to in fluffy, airy terms that mean very little in reality. Here at Well Data Labs, our culture is derived from our core values.
Core Values
Create value 
Act with integrity 
Deliver results 
Embrace transparency
Strike a balance 
Celebrate as a team 

Strategic Responsibilities & Opportunities of the Role

  • Provide day-to-day management for the customer support and customer success (customer on-boarding) teams ensuring they are successful in meeting customer needs and performance objectives
  • Create scalable, best-in-class strategies that will deliver a consistent customer experience 
  • Create and deliver training programs to support users and improve engagement in the Well Data Labs application
  • Identify opportunities to improve the customer journey and work with all departments at Well Data Labs to improve processes 
  • Collaborate with the Engineering and Product teams to launch and support new products and features

Minimum Qualifications

  • 2-3 years managing people; 5-7 years experience in a customer experience/success role at a high-growth startup or established company
  • Experience building and leading a SaaS company Customer Experience/Success department
  • Track record for forward and innovative thinking
  • Strong analytical and leadership skills 
  • Strong knowledge of customer experience industry trends, best practices, and technology capabilities
  • Bachelor's degree in applicable field or equivalent relevant experience
  • Excellent verbal, written, and interpersonal communication skills 

Why We Really Like Working Here

  • Competitive salary 
  • Family-friendly company with leadership that encourages a life outside of work (we don’t work late nights or weekends)
  • Belief in a holistic view of employee satisfaction, backed up by generous time off, employee stock options, 401k match and health insurance
  • Significant opportunity for career development and growth as an early team member
  • Awesome office in LoDo (Downtown Denver)
  • Focus on a culture of diversity (of thought and background)
  • Also, we are grateful to be chosen as one of DBJ’s Best Places to Work for the last two years

Do you sound like our new Head of Customer Experience? Great! We look forward to speaking with you soon! 
*We realize your time is valuable so please do not apply if you do not have the minimum qualifications. Thank you!*

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • PostgreSQLDatabases
    • AsanaManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail

Location

Well Data Labs is located in LoDo with the historic Union Station, 16th Street Mall, and Larimer Square within a few short blocks of our office.

What are Well Data Labs Perks + Benefits

Well Data Labs Benefits Overview

At Well Data Labs, we offer a casual, family-friendly environment with leadership that encourages life outside of work, competitive pay, employee stock options, company sponsored 401k, health insurance, snacks, and great coffee. Best of all, we offer meaningful work with a group of people you’ll look forward to working with each day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3% match
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Restricted work hours
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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