Oh Snap!
This job is no longer active - but you can still view the details below.

Head of Client Services

| Colorado Springs

Do you have a passion for IT Service Management? Do you have strong leadership experience in large scale projects? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are now hiring a Head of Client Services who will help Tek Experts deliver innovative bespoke solutions underpinned by exceptional customer service.

 

The successful candidate will provide operational support to our Chief Operating Officer and her direct reports. You will provide and be accountable for deliverables that are defined by the COO and relied upon for proactive communication on projects to all stakeholders within Tek Experts project team. You are solutions focused and be open to global travel.

 

The Head of Client Services can be based at any of our global locations: Costa Rica, USA, Vietnam, China, Bulgaria, Nigeria or Malta.

 

What we’re looking for

 

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

 

Duties and responsibilities

 

  • Lead start up activities of new business lines or clients in partnership with the global operations and country management leaders
  • Support creation of global strategic plans, in partnership with senior directors, to achieve long term growth goals
  • Manage business review cadence for staffing and related operations financials and identify risks to success
  • Identify, recommend and drive continual improvement to deliver operational gains and efficiency, including follow up on contractual terms/obligations to ensure client satisfaction
  • Monitor the overall capacity of the operations and execution of the integrated plan
  • Represent the COO in key meetings, immediate project manager for unexpected events
  • Oversee deployment and adoption of key systems for operations
  • Own the business continuity plans for operations teams
  • Lead operations team through team building and other activities to facilitate collaboration/partnership that is clearly visible throughout the company. Facilitate strong communication across a global operation
  • Contribute to operations business review material, or other projects related to business planning and operations
  • Prepare management presentations with insight and recommendations to a level appropriate for our clients and executives

 

Skills and competencies

 

  • Extensive relevant experience in enterprise customer support environment or management consulting
  • Management background leading 300+ people
  • Experience working on an international level
  • University degree in Engineering, Technology, Finance, Business Operations or related field
  • Ability to work with business partners in a fast-moving business. A passion for delivering high quality results and building trust with stakeholders
  • Must be available to travel – 30% of time plus flexibility in working time
  • Strong Leader – natural tendency to be organized and to organize others. Proven ability to meet tight deadlines and manage projects prioritizing workload and workstreams concurrently
  • Effective Communicator – written and verbal communication skills in English, structure, prepare and present well-designed and logical documents to any level of stakeholder. A relationship builder, work across operations and cross-functionally to execute programs and action plans
  • Works on own Initiative – takes initiative and creates high quality results with little supervision. Will find creative ways to improve and streamline processes including automation. When working with company material, takes the utmost care to maintain their confidential nature
  • Analytical Personality – proficient in processing and analyzing copious amounts of data to support business planning efforts

 

Why Tek Experts?

 

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • Azure CloudLanguages
    • Microsoft 365Languages
    • ArcSightLanguages
    • IntuneLanguages
    • ITOMLanguages
    • Vertica Languages
    • Data ProtectorLanguages
    • Fortify (ESP)Languages
    • ADMLanguages
    • CAMCATLanguages
    • BrainsharkLanguages
    • SPARKS Languages
    • SSO Portal Languages
    • Power BI Languages
    • OneNoteLanguages
    • iRockLanguages
    • ATR Languages
    • ELA ChecklistLanguages
    • SE Portal Languages
    • GainsightLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • Microsoft 365Analytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe CCDesign
    • InDesignDesign
    • HootsuiteCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • KenticoCRM
    • DotmailerEmail
    • Google AdwordsLead Gen

Location

Right off I-25 towards the north of Colorado Springs.

An Insider's view of Tek Experts

What are some social events your company does?

We’ve the Trailblazers; our weekly walking/hiking trip which is great fun. Regular outings like the 4th of July picnic, Karaoke nights and we all look forward to our year-end party. We celebrate birthdays, run community events like clothing or school supply drives, and potlucks. Who doesn’t like to eat, right?

Alison

Recruiter

What projects are you most excited about?

It’s exciting to be a part of a growing company. I want us to have the best of the best employees working here. This company is a great start for candidates who are early in their careers to gain experience and knowledge so they can grow in their career and become an engineer or quality analyst or subject matter expert.

Crystal

Global Recruitment Coordinator

What makes someone successful on your team?

First and foremost it’s your attitude. You have to have the ‘Stronger Together’ mindset. We’re very collaborative as teams and as a company because you can’t deliver the best for your client or their customers on your own and our people recognize that. Working with your team mates, across other departments and other sites is the best way to succeed

Matthew

Technical Support Engineer

How do your team's ideas influence the company's direction?

We love to take and share ideas from all of our teams to make better company decisions. We recognize that some of the best ideas come from the people who are doing the job day in and day out. We try to be flexible at all times to make changes whenever we feel that a better idea has come along – and we implement those ideas quickly!

Henry

Site Manager

What does career growth look like on your team?

There’s opportunities at all levels and individual growth is what we’ve become known for! We believe in developing talent from within and giving them opportunities to be successful and be promoted. One of our values is Knowledge Matters; so we encourage everyone to excel and to continue to learn and develop so they’re prepared for what comes next.

Erika

Team Manager

What are Tek Experts Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Role dependent
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
More Jobs at Tek Experts20 open jobs
All Jobs
HR
Marketing
Operations
Product
HR
new
Colorado Springs
Operations
new
Colorado Springs
HR
new
Colorado Springs
HR
new
Colorado Springs
Operations
new
Colorado Springs
Marketing
new
Colorado Springs
Product
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs