Global IT Help Desk Manager

| Greater Denver Area
Sorry, this job was removed at 2:33 p.m. (MST) on Tuesday, August 20, 2019
Find out who's hiring in Greater Denver Area.
See all Cybersecurity + IT jobs in Greater Denver Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

If you have experience successfully leading global help desk teams, we'd like to talk to you. We're looking for someone who is solutions oriented, comfortable learning and adapting to new technologies, and passionate about continuous improvement. Of course, you need to be passionate about taking care of your customers.

As a team, we encourage new ideas, innovative thinking, and creative solutions to seek tough problems and challenges. Be curious, be able to think creatively and innovate and automate.

We deliver the tools and services that enable our co-workers to be productive. The team works in a startup-like environment with quickly changing initiatives and priorities. We work hard, but we also like to have fun and learn new cool things along the way. 


Responsibilities

  • Lead technical support personnel and help desk teams across multiple global offices
  • Monitor help desk ticketing system and ensure timely resolution
  • Support internal users with IT, AV and communications systems
  • Lead all aspects of new employee onboarding technology process
  • Manage inventory, including purchasing of hardware and software
  • Monitor service level metrics and response times
  • Develop and document operations processes
  • Design and execute projects
  • Partner with other teams to ensure a responsive IT help desk service delivery
  • Provide technical leadership that drives innovation


Requirements

  • Minimum of 7 years of experience in managing technical service operations and global support teams
  • Solid technical background in systems, networking, and security
  • Expert knowledge of Windows and Mac operating systems
  • Experience with hosted efficiency and communications applications, such as G-Suite Apps and Office 365, and the ability to train and support users
  • Experience with purchasing, inventory management, and budgeting
  • A positive, service-oriented attitude
  • Good verbal and written communications skills
  • Strong leadership experience focused on IT service delivery
  • Some travel required


About OpenTable

OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 26 million diners per month via online bookings across approximately 40,000+ restaurants.


Since its inception in 1998, OpenTable has seated more than 1 Billion diners around the world. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, Australia and the UK.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of meta-search brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.

#LI-AB1

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

1700 Lincoln Street , Denver, CO

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about OpenTable,Inc.Find similar jobs