Global Health Program Manager

| Greater Denver Area | Hybrid
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About Parsyl:

Parsyl is an early-stage, venture-backed technology platform that was founded with the mission to improve health and save money by providing a better way to ensure the integrity of sensitive goods as they are shipped around the globe. We do this by combining proprietary sensing devices with powerful predictive data analytics to offer an unprecedented view of quality assurance and risk dynamics.  

If you get excited thinking about joining a company whose technology will help answer questions like, “Should I give this vaccine to a child?” and “Is this seafood safe to eat?” - we’re looking for you.

Where you fit in:

Parsyl utilizes its commercial technology to solve major challenges in the global health supply chain, and we are working in increasingly large and complex settings around the world. 

As Parsyl’s Global Health Program Manager you will:

  • work within our Global Health business to deliver a positive customer experience and ensure that customer support is organized and efficient. 
  • work cross functionally across global health, engineering, and operations to develop programs that support our strategic plan
  • help Parsyl meet the unique needs of each customer, both in set-up and onboarding, as well as directly addressing customer questions and requests.

Strong candidates for this position are excellent communicators both verbally and in writing, strategic planners, extremely meticulous, process-oriented, and inquisitive. You will need to master our device configuration processes and will be required to develop a sophisticated understanding of the functionality of Parsyl’s mobile app and web platform as well as the Global Health deployment processes. 

 This role is instrumental in delivering a flawless experience to Parsyl’s customers in Global Health. We can trust you to sweat the details and help ensure customers’ expectations are being met with every order that’s shipped, and every question that is asked. 

This position will require international travel and reports to the General Manager, Global Health.

What You’ll Get to Work On

  • Manage and develop prioritized Global Health related programs to drive company strategic work forwards 
  • Support field deployment for Global Health customers, ensuring the deployment team has appropriate implementation materials and that deployments are otherwise set up for success
  • Support fulfillment operations for Global Health customers by working with the Operations team to ensure that appropriately configured devices get to Global Health customers in a timely manner
  • Provide administrative support to the Global Health team, including maintaining customer inventory lists
  • Provide first line customer support for Global Health customers by addressing customer issues and requests or channelling them to the right team for resolution as well as maintaining customer support materials

Qualifications 

  • Bachelor or Master’s degree preferred, and at least 3-5 years of relevant work experience
  • Fluency in French (writing and reading)
  • Experience with program management 
  • Experience with delivering exceptional customer service
  • Experience demonstrating strict attention to clerical details, transaction procedures, and/or record keeping requirements, such as accounting, inventory or warehouse management
  • Must be very familiar with both web and mobile (Android & iOS) application functionality; consider yourself a “power user”
  • Excellent communication and organizational skills, paying attention to details
  • Ability to learn and use technical platforms as tools on a daily basis
  • Experience successfully managing and maintaining large datasets in Excel
  • Demonstrated experience working successfully across different teams
  • Ability and willingness to travel under short notice

Bonus if you have experience in:

  • Low- and middle-income countries, specifically in Africa
  • International shipping paperwork (customs declarations, commercial invoicing)
  •  “IoT” hardware / connected devices 
  • Global Health, healthcare or pharma industries
  • Project management 
  • Logistics

What We Look For

  • Mission -- You are highly motivated and inspired by our mission to reduce waste and improve health for people across the globe.
  • Grit -- You bring determination and a strong will to the challenges and opportunities that come with being at an early stage startup.
  • High Standards -- You take pride in your craft and in working hard to bring your designs to fruition.
  • Curiosity -- You are energized by finding creative solutions to new situations.
  • Self-Starter -- You are ambitious and take initiative, and thrive in environments with minimal supervision.

What We Offer

  • Competitive Salary
  • 401(k)
  • Medical, dental, and vision insurance
  • Monthly wellness and commuter benefit
  • Early-stage stock options
  • Significant career growth opportunities
  • Continuing education stipend
  • Unlimited vacation
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RiNo is industrial, entrepreneurial, creative, and dynamic. Easily accessible via car, bike routes, and public transportation.

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