Denver, CO

General Manager, Government & Public Policy Content at Xero

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact
The fundamental purpose of this role is to develop and achieve internal alignment behind agreed Xero positions on key public policy issues that are supported by evidence, and oversee the development of practical usable content that allows Xero executives to engage consistently and with impact.
If you're on board with our purpose, you're a well established leader in the field of public policy development and/or implementation, have exposure to business-to-government and government-to-business engagement and advocacy and you're looking to join a true digital economy pathbreaker, you'll make a major impact in this role by positioning Xero as a leading global policy voice on the key issues being faced by our customers.
This role, along with the GM, Government & Public Policy Engagement), both reporting to the EGM/Global Head of GX, make up the core senior global group of the GX function at Xero. Working within this tight knit global team, you will bring together senior executives from across Xero to develop policy positions that support small businesses to thrive.
Equally you'll tackle those detailed or technical positions and translate them into usable and impactful collateral to support in-region government engagement activations and the needs of our in-market GX leaders and the regional businesses they support.
The majority of Xero's in-market GX heads of function will also step up to an additional responsibility as global policy leaders, effectively centres of excellence, in a specific priority policy area. The policy landscape across which were seeking to make allocations includes small business-related policy, global data policy, platform-related policies, technology and innovation policy, and broader economic policy. You will lead this overall process, coordinating the growth in depth and coverage of this important knowledge network and work to extend its benefits to a wider pool of Xeros, all whilst maintaining a focus on the production of useful insights and materials.
What you'll do
    • Always first, second and third, you'll be a kind, empathetic human being who cares about others. Then....
    • It's essential you'll bring 10-15+ years experience as a clear leader in public policy, having held role/s in which an understanding of complex policy processes and how to navigate them to successfully develop agreed public policy positions was a core deliverable at which you excelled.
    • This experience can have been from within government as a political or departmental policymaker, from within a regulator as a policy implementer or from within the private or community sectors as a policy shaper and advocate. At a minimum you will have a deep understanding of each of these perspectives and it is essential you have direct professional exposure to roles in at least one, and preferably two of them.
    • Preferably your public policy professional experience will also mean you'll bring the skills developed from extended period of work in areas of topical alignment to Xero's strategic public policy concerns, namely small business policy, digital and digitization policy, data policy including consumer data rights and open banking/open finance, innovation and fintech policy, taxation and retirement incomes policy and broader economic/finance policies.
    • [email protected] - as our public policy leader you'll develop and maintain a sophisticated approach to the identification, segmentation and prioritization of the major public policies impacting small businesses and Xero, including supporting the EGM GX to report on public policy intelligence, trends and insights, covering both opportunities and challenges, and pitched towards the company's executive team, its EGM group and from time to time the Board or Board Members.
    • You'll be a diplomat who is aware of the need for alignment and internal stakeholder involvement and collaboration as a critical component in policy formation in the modern corporate environment, both internally and externally to the organization
    • Best practices in key policy areas - you will lead the development of a program to develop (if new) or test and confirm/update (if existing) Xeros best practice policy approaches on key issues and to systematically document and capture usable position statements and evidence in support.
    • Cutting edge policy partnerships - you will be plugged into the key public policy thought leadership networks, trends, dialogues and other forums and form strong connections with relevant public policy partners and, in coordination with our Communications colleagues, with influencers such as policy institutes, think tanks and academics.
    • Submission coordination - you will work towards the coordination of a consistent approach to submissions and consultations across Xero.
    • All the data - you will work closely with Xero's internal data analysis teams, including our XSBI team, to propose and deliver projects of strategic importance to the public policy debate.
    • You lead in an aligned and collaborative way - you will need to lead multiple projects that entail working collaboratively and transparently with multiple Xero business units, in particular the regulatory and legal, product compliance, communications, data and partnership teams, to ensure business alignment.
    • Using data in our work and measuring the effectiveness of our engagements - you will lead our efforts to integrate data analysis deeply into our work and also how to most rigorously measure our impact, with an eye to constant improvement and customer impact.
    • You will be a diversity-centric trailblazer - Xero elevates the building of diverse and inclusive teams and culture to the centre of our thinking. You will make a major contribution to both of these concerns by being an innovator and mindset leader in both areas.

What you'll bring with you - Critical competencies
    • An intuitive understanding of public policy formation, from multiple perspectives
    • Strategic delivery and commercial acumen
    • Very strong interpersonal diplomatic skills
    • A high ability to operate in highly uncertain environments
    • A problem-solving mentality
    • Understanding of small business issues
    • Ability to take a practical, proactive and creative approach to managing/solving government engagement issues
    • A mindset for change/new ways of working
    • Excellent written and verbal communication skills
    • The ability to develop relationships with key stakeholders
    • The ability to influence others
    • The ability to manage projects and people in a global company
    • The ability to operate seamlessly between the hybrid virtual and non-virtual world of 2021 and beyond and the ability to play a role in leading and supporting globally dispersed teams.

What you'll bring with you - Experience
    • 10-15+ years in public policy in government (political or departmental level), a regulator or the private and community sectors or a mix of these in a role focused on public policy formation and navigating complex policy processes.
    • Highly tuned policy development and research skills with a record of their successful deployment in potentially contested environments,
    • A familiarity with the key relevant policy agencies
    • Ideally a degree in a relevant field, such as Politics, Law, Economics, Public Policy, Government/Public Administration, Social Sciences and Research Methodology, or similar. Degrees in Business and Commerce are also of value.

About Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.
We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies. Xero's collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you'll feel welcome and supported to do the best work of your life.
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Where we are

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM

What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Friends outside of work
Eat lunch together
Intracompany committees
We have employee run groups that focus on initiatives like wellness, culture and diversity & inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental Health Benefits
Concern EAP benefits for all employees
Retirement & Stock Options Benefits
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
26 weeks paid parental leave.
Remote Work Program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

An Insider's view of Xero

What’s the vibe like in the office?

You will always find someone to grab coffee or take a quick walk with. We really value being #human in the office and it’s one of the most important things that everyone in Xero does. This means empathizing, helping, listening, and being there for one another. It's what makes me love not only Xero, but the individual people within Xero too.


Workplace Experience Coordinator

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!


Senior Account Manager

What makes someone successful on your team?

We look for people that are driven by purpose, who understand their role in the larger organization and make great things happen. Dependability is one of the highest traits of successful people within the Customer Experience organization. Trusting that your teammates can & will get things done is the first step to developing effective collaboration


Director, Customer Experience- Americas

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