Gainsight CS and PX Administrator

| Greater Boulder Area | Remote
Gloo exists to serve the Church, help it thrive, and support it with powerful technology. 

Churches of all sizes use Gloo’s software, community, expertise, and data to become more informed, better connected, and fully equipped to overcome their greatest challenges and achieve powerful outcomes.

By providing a common platform, removing friction, and providing the right infrastructure for all, Gloo is helping to equip every leader with the right tools to succeed.

We are a dedicated, fast-moving, and passionate team who needs more talented professionals who are driven to make a positive impact.

About the Role:
You will join our team to work toward implementing the Gainsight CS and PX platform and integrating it with our Salesforce instance. To be successful, you'll need to be comfortable understanding business requirements, translating them to effective solutions, and socializing those solutions among your colleagues and business partners. 

This is our year to scale our technology and our operational infrastructure in order to handle high transaction volumes. If you’re looking for an opportunity to help a company grow – not just maintain a status quo... this is your chance!

What you’ll be doing:

  • Work cross-functionally with product owners, sales & success, marketing and revenue operations teams to learn business needs and instrument products.
  • Ensure the effective performance and functionality of Gainsight. 
  • Design, build, validate and adjust workflows, reports and dashboards that analyze customer data from multiple sources, synthesize findings, and trigger actions for our Sales & Success team to proactively engage with champions.
  • Ensure ongoing data integrity by continuously identifying and correcting data issues.
  • Create & maintain change management processes.
  • Support, maintain, configure and administer Gainsight, owning the Gainsight architecture and configuration.
  • Perform technical administration and day-to-day management.
  • Configure and deploy external integrations with Gainsight PX and CS.
  • Serve as the front line support for our internal end-users to field questions, troubleshoot issues and resolve problems.
  • Configure user access and permissions across Gainsight PX and CS.
  • Monitor system performance, data integrity, and user activity to make recommendations for continuous improvements.
  • Support business strategy development for the Growth and Success teams.
  • Design business rules to import and analyze customer data in Gainsight CS.
  • Support Journey Orchestrator for Gloo’s Growth team in Gainsight CS.
  • Manage the implementation of new solutions, including requirements gathering, design, testing, training, successful roll-out, and continuous improvement.
  • Stretch yourself professionally by jumping into unfamiliar territory whenever necessary.

What We Are Looking For:

  • BS/BA in Business, Information Technology or a related discipline
  • Gainsight CS and PX Admin Experience
  • Salesforce Admin Experience
  • Certified Administrator (201)
  • At least 5 years of experience in a technology company working as an internal consultant to your business partners
  • Experience with design, implementation, customization and reporting of enterprise grade Salesforce installations using multiple record types
  • A mind that thinks beyond the tactical activity to see the business impact of the work you do
  • Communication (Ability to combine complex data and analyses into actionable output to facilitate decision-making; Ability to engage in active listening and draw out key conclusions from stakeholders, customers and vendor relationships)
  • Excellent critical thinking skills; able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Excited about how different pieces/elements can be combined and optimized to improve processes
  • Proven ability to meet tight deadlines, multi-task and prioritize workload.
  • Ability to manage multiple competing priorities simultaneously and drive projects to completion.
  • Excellent analytical and problem solving skills
  • Must be a self-starter with ability to follow through on projects assigned
  • The drive to go above and beyond your current title – we need people that want to grow with us!
  • Intensely curious mind that seeks to understand the “why” – then immediately begins to design the “how”
  • Passionate about making deadlines
  • A good sense of humor and the will to make a difference

The Perks/Benefits:

  • Compensation and bonus commensurate with experience
  • Compensation Range: $85,000 - $100,000
  • Plenty of time off to keep you balanced
  • Medical with HSA contribution
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
  • Virtual and In-Person Events and Happy Hours
  • Paw friendly environment

Applications welcomed from those who are US Citizens or hold a Green Card.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • NodeLanguages
    • GraphQLLanguages
    • Typescript Languages
    • ReactLibraries
    • SparkFrameworks
    • Next.jsFrameworks
    • Nest.jsFrameworks
    • ReactFrameworks
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen


Gloo's campus is on the west end of Pearl in downtown Boulder. We are walking distance from great natural beauty and hip trendy eateries and cafes!

An Insider's view of Gloo

What are some social events your company does?

As we’ve transitioned to remote first, we have held a mixture of onsite and virtual activities to encourage connection and community. We host fun virtual events such as trivia, paint & sip, community projects, murder mysteries and more. We also have a mix of fun and educational DE&I events to celebrate the unique identities in our community.

Audrianna Hart

Director of Human Resources

What projects are you most excited about?

Gloo's Data Engineering team is streamlining the compilation of our 1st, 2nd, and 3rd party data assets into a Compiled Master file. Inputs range from 60M records to 650M records that are transformed, commingled, and validated. Using Databricks, Snowflake, and Elasticsearch, we are aiming to take what was once a several-week process to just hours.

Aaron Dix

Director of Engineering, Data

How has your career grown since starting at the company?

Gloo is not only a fun place to work but they have also provided me with numerous opportunities to grow my career. I’ve moved from Product Operations to Data Engineering Operations and now into an Associate Software Engineer position. The people I work with generously give their time and energy to nurture an atmosphere of learning.

Hannah Manry

Associate Software Engineer

What is your vision for the company?

The scope of how tech capabilities can serve personal growth is just exploding. As we continue to grow, we see a strong need to create solutions that can solve for all of these complex network challenges. Our mission is to serve Champions, help them scale, and support their purposes with great platform infrastructures.

Scott Beck


What are Gloo Perks + Benefits

Gloo Benefits Overview

Gloo provides a full suite of benefits including the basics with an additional generous HSA contribution. We also provide a performance bonus and equity. We have a great location with beautiful view of the Flat Irons, flexible hours, company sponsored events, and last but certainly not least, we have an incredible team of talented and passionate folks for you to hang out with.

Friends outside of work
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Gloo employees can contribute up to $2,500 annually to their Healthcare FSA.
Disability Insurance
Dental Benefits
Our dental plan covers $2,000 of expenses.
Vision Benefits
The vision benefits plan includes annual eye exams for $10 and either $180 for glasses or $150 for contact lenses per year.
Health Insurance Benefits
Gloo's base medical plan covers up to 80% of out of pocket expenses after you meet the deductible. We offer three HDHP plans with an HSA.
Life Insurance
Retirement & Stock Options Benefits
Gloo's 401(k) retirement plan offers a selection of stocks, bonds and international index funds to choose from. We offer both a traditional and a Roth 401(k) plan.
Company Equity
Gloo offers option grants in accordance to the terms stated in the Company's Membership Unit Option Plan, including vesting over a five-year period.
Performance Bonus
Gloo's performance bonus plan allows the average employee the potential to earn a bonus equal to 10% of their salary based on performance against goals.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Gloo provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company sponsored family events
Gloo sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Gloos offers flexible paid time off. Time off can be taken at any time with manager approval. No accruals or maximums.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Gloo participates in Boulder's EcoPass program.
Stocked Kitchen
Gloo has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Company happy hours are hosted every Friday afternoon.
We offer parking onsite or a taxable stipend of $125 a month to all employees who choose not to park onsite and use other means of transport.
Pet Friendly
Gloo's pet policy is dog friendly daily.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Gloo fully funds Health Savings Accounts for all employees enrolled in a qualifying High Deductible Health Plan. Specifically, we contribute $3,500 per year to those who are covering themselves, and $7,000 per year to those covering dependents.

More Jobs at Gloo3 open jobs
All Jobs
Dev + Engineer