Gainsight Administrator at Alteryx

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We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Alteryx is searching for a Gainsight Administrator in our Irvine, CA office or REMOTE.
About Us:
Alteryx, Inc. is the leader in self-service data analytics. Alteryx Analytics provides analysts the unique ability to easily prep, blend, and analyze all their data using a repeatable workflow, then deploy and share analytics at scale for deeper insights in hours, not weeks. Analysts love the Alteryx Analytics platform because they can connect to and cleanse data from data warehouses, cloud applications, spreadsheets, and other sources, easily join this data together, then perform analytics - predictive, statistical, and spatial - using the same intuitive user interface, without writing any code. Thousands of companies and data analysts worldwide rely on Alteryx daily.
Position Overview:
We are looking for a Gainsight Administrator to join our team. The ideal candidate should have the right mix of business analysis skills and passion for leveraging existing functionality or developing custom solutions on both the Gainsight and Salesforce platforms. This role will work with representatives from the Customer Success department to build and maintain processes and manage the data relating to them.
Responsibilities:
  • Design, implement and deploy solutions supporting Alteryx business processes on Gainsight platform
  • Primary focus is Gainsight, Salesforce Sales Cloud, and Salesforce Service Cloud
  • Implementation
    • Responsible for the architecture and configuration of their environment
    • Coordinate internally to help identify the sources, metrics, frequency, and granularity of their data
    • Configure and deploy Gainsight and Salesforce to internal customers (including system configuration, external integrations, reports, dashboards and workflows)

Business Processes
  • Partner with cross functional departments to learn business needs and how it may impact Gainsight and Salesforce
  • Identify which processes to rollout and when
  • Analyze requirements to determine appropriate solution designs considering capabilities, limitations, and design trade-offs
  • Support business strategy development for the services teams and manage mapping, documenting and implementing CS processes
  • Document implementation considerations (triggers, Visualforce pages, test code, validation rules, record types, page layouts, and workflow)
  • Help determine the most significant contributors to overall customer health, and learn how to configure a customer health scorecard that reflects your customer data.
  • Develop a keen understanding of Alteryx's sources of risk (of churn) as well as positive trends.
  • Design business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers
  • Determine when it is appropriate to include custom application development or third-party application and identify the appropriate third-party products/applications to meet business requirements
  • With project manager, ensure solution development follows prescribed project management methodology
  • Coordinate, lead, setup, and document user acceptance tests to ensure the quality of developed solutions prior to production deployment (includes creating test plans)
  • Create and maintain documentation of all application integrations and all custom development
  • Work with Enterprise Data Architect to ensure the quality and integrity of Salesforce data

Maintenance and Support
  • Manage user accounts, groups and security settings in Gainsight and Salesforce
  • Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
  • Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
  • Helps prepare the Customer Success team to roll out additional processes or functionality.
  • Provides day-to-day end user support to all levels of the organization
  • Research and advise on best practices for Salesforce solutions
  • Remain current on Salesforce best practices, technologies, and certifications
  • Work with consultants and/or offshore resources in support of Salesforce development work

Required Skills:
  • Demonstrated experience designing and deploying business process applications on the Gainsight platforms
  • Understanding of Customer Success
  • Competency in gathering and documenting business requirements
  • Direct experience managing projects incorporating various Gainsight technologies including workflows, assignment rules, custom fields Importer and Dataloader
  • Basic and functional knowledge of APEX Triggers, APEX Classes and Visualforce Pages
  • 3+ years of Gainsight administration
  • Experience using integrated development environments (IDE)
  • Experience managing deployment and understanding deployment best practices
  • Understanding of multi-currency in Salesforce Opportunities
  • Familiar with software development life cycle methodologies
  • Experience with User Roles, Security, Profiles, and user hierarchy in support of Salesforce functionality
  • Working knowledge of visual layout, workflow rules and business logic to streamline and enhance business processes and improve user experience
  • Background integrating marketing automation platform with Salesforce (Marketo a plus)
  • Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment
  • Excellent attention to detail and complex problem-solving capabilities
  • Clear communicator with excellent written, verbal, and listening skills
  • Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications
  • Confidence in advocating for best practices
  • Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solution

Valued Skills:
  • Salesforce Certified Platform Developer or equivalent a plus
  • Salesforce Certified System Administrator and Certified Advanced System Administrator
  • Hands-on experience with Salesforce Sales Clouds and Service Cloud a plus
  • Background in SDLC/Agile development a plus
  • Bachelor's Degree in MIS, Computer Science or Accounting, or equivalent experience

#LI-SS1 #LI-Remote
Compensation:
Alteryx is committed to fair and equitable compensation practices. The salary range for this role in Irvine, CA is $97,300 - $165,400. This position is also remote-friendly and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including bonus and stock grants.
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SalesforceCRM
    • OutlookEmail
    • MarketoLead Gen

Location

Right at the entrance to the Interlocken Technology Park, our office is easily accessible from Denver and Boulder. You can see the mountains from the office -- need we say more?!

An Insider's view of Alteryx

What’s the vibe like in the office?

Our culture is casual, but we're driven and work hard! We're empowered to be independent, creative, and innovative. Not only do we care about our platform, but we are deeply passionate about how the work we do impacts the community and our world.

Katelyn

Office Manager

What's the biggest problem your team is solving?

Bringing Alteryx to more people; democratizing our platform.

Simon

Team Lead, DX

How do you empower your team to be more creative?

I encourage my team members to spend time learning - whether it's joining on-site study sessions to learn more about our product, to participating in Alteryx Academy. I think having a commitment to constant learning and self-improvement allows for creativity to flourish and opens up the doorway to new ideas.

Stephanie

Manager, Product Management Operations

What makes someone successful on your team?

Not being afraid to speak out is key. I think everyone (man or woman) is familiar with the scenario of being overshadowed in a meeting by someone with the same idea, but a louder voice. When you are the only woman on a team, ​I believe this happens more often. Take risks and be the person to speak out no matter what!

Laurie Linz

Software Delivery Manager

What are Alteryx Perks + Benefits

Alteryx Benefits Overview

Company Perks & Benefits include:

• 100% company-paid medical, dental and vision benefits.

• Life insurance, disability, and accidental coverage

• Paid Holidays, Paid Time Off (PTO) & Volunteer Time Off (VTO per year)

• 401k with company match

• Employee Stock Purchase Plan

• Fitness & Wellness reimbursement program

• Bicycles and frisbee golf to rent in office

• Gym and The Hut Restaurant on the first floor of the building

• Yoga monthly and massages weekly

• Happy hours, release parties, and networking events throughout the year

• Fresh fruit delivery, bagels on Thursdays and catered lunch every other Wednesday

• Beer taps and comfortable lounges throughout the office

• Video and arcade games, ping pong, pool table, and shuffleboard

• Free form "Innovation Days" and "Learning Days" for self-improvement monthly

Culture
Volunteer in local community
Alteryx For Good empowers associates to volunteer 20 hrs/year helping charities such as: Fourmile Watershed Coalition, Habitat for Humanity, A Precious Child or any organization of their choice.
Partners with Nonprofits
AFG Co-Lab is a group of Alteryx experts who have a passion for using analytics for good and want to volunteer their time to help non-profits such as: Connect2Help 211 or Pathways of Hope.
Friends outside of work
Eat lunch together
Intracompany committees
In our Broomfield office we have an activities committe which plans events for our team including Bring your Child to Work Day and other celebratory events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We are committed to Diversity, Equity, & Inclusion at Alteryx. Our ERG's include: BIPOC, Caregivers, Alter.Eco(Green), Alter.Q (LGBTQ+), Veterans and Service, and Women & Allies.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Alteryx pays the full cost of the Associate's medical, dental, and vision coverage.
Life Insurance
Life insurance is equal to 2 times an associate's annual salary.
Wellness Programs
Onsite Gym
Team workouts
Alteryx offers free In-office yoga.
Mental Health Benefits
Free access to Headspace, multiple companywide mental health days per year, and more!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Alteryx provides associates with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program allows associates to work from home as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Alteryx sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Alteryx associates receive between 1 and 15 days per year of paid time off based on years of service.
Paid Volunteer Time
Our associates receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Associates receive 5 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
We provide free bagels on Thursdays. Employees get an office catered lunch every other Wednesday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Alteryx hosts virtual lunch and learn meetings for associates on a regular basis.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, and Leadership mentoring.
Continuing Education stipend
Upon approval, we offer $5,250 annually for continuing education.
Time allotted for learning

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