Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
As the Front of House Assistant for the Denver Office your mission will be to "provide exceptional support services within beautiful work environments that inspire and enable staff to create beautiful outcomes" .
A typical day in this role will be extremely varied. You'll be carrying out administrative tasks such as assisting with building maintenance providing secure access to our offices, supplying staff with ID's and access cards, meeting room movements, processing mail and courier packages, notifying and liaising with contractors on building maintenance issues. You will help arrange and assist with office events and catering, and other ad-hoc duties which may include some lifting.
What you'll do

• Provide a helpful and welcoming experience for Xero's and all visitors to Xero.
• Maintain a beautiful well-stocked front of house.
• Liaise with Xero's and external contractors, such as cleaners, to ensure quality results with minimal disruption.
• Organise Access and ID Cards for all staff and contractors.
• Assist with travel and accommodation requests for employees following Xero's policy and procedures.
• Process purchase orders and invoices relating to WX (Workplace Experience) team activities.
• Assist with WX related reporting and auditing procedures i.e occupancy and other reports.
• Handle incoming and outgoing mail, organise couriers where required.
• Assist with management of our Facilities. Including (but not limited to) receiving/logging job requests, liaising with Landlords and contractors to schedule work, seeing jobs completed to satisfaction, and communicating with Xero staff.
• Help and support the WX team achieve its goals.
• Note: this is just a guide, things change often at Xero so we expect people to pick up anything else as directed by their manager.

Success looks like

• Maintaining a beautiful working environment for our staff
• Friendly and helpful approach
• Strong attention to detail and initiative
• Positive relationships maintained with WX team members at other locations, staff, and management team
• Identifying areas for improvement or savings by helping to enforce spending policies for the WX team

What you'll bring with you - experience

• Front of House and Reception functions within a corporate environment is advantageous
• Ideal if you have had experience carrying out facilities support services within a fast paced, ever changing office environment
• Experience learning and mastering new software systems.
• Experience within a team-based environment working with a diverse range of backgrounds
• Attention to detail , accuracy and organisational skills
• Hospitality, barista, and customer service experience helpful

What you'll bring with you - critical competencies

• Ability to quickly learn new systems and processes
• Ability to build and maintain strong working relationships with staff and service providers
• Great customer service skills with confidence in dealing with customers in an effective, friendly and professional manner
• Strong organisational and planning skills with the ability to effectively prioritise workload to ensure that multiple activities are completed in an efficient manner to a high standard
• Strong written and verbal communications skills
• Proactive, self starter with the ability to quickly adapt

Xero is an equal opportunity employer. Xero celebrates diversity. We are committed to creating an inclusive environment where our employees can do the best work of their lives. We are committed to transparency and to equal pay for equal work. Total compensation for this role includes an hourly rate of $ 23.07 - $ 24.04 USD (Annual rate of $48,000 - $50,000) commensurate with experience, plus an annual grant of Xero shares, calculated as a percentage of base salary.
Xero offers access to low-cost, high-quality health care options through Cigna and Kaiser (in CA & CO only)
Xero will match 100% on the first 3% of 401k contributions plus 50% match on next 2% of contributions
Employees enjoy 21 days of paid time off per year
Employees have 10 days of wellbeing leave to care for their minds, bodies, and families
US employees enjoy 11 paid holidays per year
Xero offers an industry-leading 26 weeks of parental leave at 100% pay
Xero offers a number of employee wellness programs, to include yoga, mindfulness and nutrition workshops, EAP, free flu shots, team meals, and a monthly wellbeing allowance
Why Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares.
Xero's collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you'll feel welcome and supported to do the best work of your life.