Fraud Investigations Team Lead

| Greater Denver Area
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About the company

Robinhood is democratizing finance for all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.  

Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.

About the role

The Fraud Investigations Team Lead is responsible for providing first-line supervision of fraud investigators, procedures, and production at Robinhood. The team lead is a fraud typology expert in their unit, and owns overall unit development and improvement. The team also coordinates and assists with quality control, on-boarding, and the delivery and development of new training.

Your day-to-day will involve:

  • Oversee the day to day production of a team of fraud analysts and investigators
  • Supervise case quality, ensuring accurate and timely recording and reporting of cases, team output, and trends
  • Provide on-site subject matter expertise in current and emerging fraud typologies, investigative methods, customer-centric service, and company policies and resources
  • Assist in developing and delivering training to team members and facilitating their professional development.
  • Identify and implement efficiency and accuracy improvements throughout the investigation workflow and tools

Some things we consider critical for this role:

  • Bachelor’s Degree
  • 4+ years working in fraud investigations
  • 1+ years supervisory experience
  • Previous experience developing investigation policies, procedures, and training
  • Strong experience in financial services fraud
  • Demonstrable experience executing in the details and continuously improving processes

Bonus points: 

  • CFE
  • Broker Dealer Experience
  • Advanced Degree

Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.

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Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.

What are Robinhood Perks + Benefits

Robinhood Benefits Overview

Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; wellness program; FSA account; HSA with employer contribution; fitness subsidies

Vacation and Time Off: paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence

Financial and Retirement: 401(k) with company matching; company equity; relocation assistance

Professional Development: learning and development stipend; promote from within; lunch and learns

Office Life: commuter benefits program; casual dress; pet-friendly office; happy hours; snacks; some meals provided; diversity and inclusion program; company outings

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