Fraud Investigations Team Lead at Robinhood

| Greater Denver Area
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About the company

Robinhood is democratizing finance for all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.  

Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.

About the role

The Fraud Investigations Team Lead is responsible for providing first-line supervision of fraud investigators, procedures, and production at Robinhood. The team lead is a fraud typology expert in their unit, and owns overall unit development and improvement. The team also coordinates and assists with quality control, on-boarding, and the delivery and development of new training.

Your day-to-day will involve:

  • Oversee the day to day production of a team of fraud analysts and investigators
  • Supervise case quality, ensuring accurate and timely recording and reporting of cases, team output, and trends
  • Provide on-site subject matter expertise in current and emerging fraud typologies, investigative methods, customer-centric service, and company policies and resources
  • Assist in developing and delivering training to team members and facilitating their professional development.
  • Identify and implement efficiency and accuracy improvements throughout the investigation workflow and tools

Some things we consider critical for this role:

  • Bachelor’s Degree
  • 4+ years working in fraud investigations
  • 1+ years supervisory experience
  • Previous experience developing investigation policies, procedures, and training
  • Strong experience in financial services fraud
  • Demonstrable experience executing in the details and continuously improving processes

Bonus points: 

  • CFE
  • Broker Dealer Experience
  • Advanced Degree

Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.

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Location

Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.

What are Robinhood Perks + Benefits

Robinhood Benefits Overview

Here at Robinhood, we have a competitive salary and meaningful equity. While we’re all hunkered down and working remotely we have a few benefits to help support your unique WFH situation. Whether you’re thinking about starting a family or if you’re already a parent, we know having a family is tough work. Therefore we have benefits to help you care for and nurture your family. We also have a number of benefits regarding Health & Wellness, Vacation & Time Off, Financial & Retirement, Professional Development, and Office Life.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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