At InstantNonprofit we specialize in nonprofit formation for founders who are starting a 501(c)3 - and making it fast and easy - so they can focus on their world-changing mission. We’re proud to have launched over 3,000 nonprofits operating all over the world, and solving myriad problems for our planet, our fellow humans, and creatures of all kinds.

From large social impact entrepreneurs to community based charities, we help launch nonprofit ventures from “idea” to “IRS tax exempt status” and provide guidance and educational support on nonprofit management and compliance. 

For this key hire, we need an exceptionally talented, bright, and driven team member who can deliver an exceptional client experience. We want all stakeholders including employees and clients to feel not just satisfied, but delighted! 

We’re a new, lean startup experiencing significant growth and are seeking a top performer who shares our values of self-actualization for all, open communication, transparency, integrity, and innovation. We’re about epic service and having fun, with a “Get sh*t done” attitude!

We’re seeking a  File Processing + Customer Support Manager with the right skillsets and experience to join our client solutions team. You will have the opportunity to work with nonprofit clients of all sizes and industries, helping them navigate complex government requirements to achieve 501(c)3 tax exempt status. 

While this is not an entry-level position, resilience and an eager problem solving attitude is what will unlock the serious income potential and management opportunities for the right person.

You will manage and process a number of files of varying size and complexity, and will be responsible for learning, understanding and communicating government requirements, preparing and submitting applications, and consulting with clients to develop appropriate solutions and drive positive outcomes. 

Leveraging knowledge of government requirements, systems thinking, problem solving skills, innovation, leadership, and effective communication, the File Processing + Customer Support Manager will drive the 501(c)3 approval process to completion (we’re the fastest & best-rated in the industry) creating raving fans, and repeat business. 

The File Processing + Customer Support Manager will work closely with management, providing and receiving feedback on individual growth and how to improve our processes and systems to dominate our market niche - therefore, an “intra-preneurial” spirit is welcome. Your input will be highly valued as you develop better ways of getting things done and help build an awesome company and client culture!

Position Details

• Coachability is key: You have an ability to self-diagnose and turn feedback into decisive action and continual improvement

• Intellectual curiosity: You possess an affinity for learning, asking thoughtful questions about how things work - from technology to people - and how those systems and interactions may be improved.  

• Great listener: You’re intent on understanding client needs and understanding government agency process, to seek improved outcomes. 

• Critical thinking: You have a keen ability to quickly analyze information, identify the most appropriate solution, and provide a recommendation

• Work ethic: You possess exceptional self-motivation and independence

• Experience: You’ve managed complex projects each with several moving parts simultaneously, and adhered to deadlines, all while maintaining attention to details and broad organizational goals 

• You are articulate and possess compelling written and verbal communication skills

• You have demonstrated ability to lead customer conversations and ensure positive outcomes

• You’re self-aware, and can be engaging and fun to work within the right environment. 

Qualifications

• Proven track record of exceptional project management and achieving successful client outcomes

• Demonstrated knowledge of and experience navigating complex bureaucratic or procedural requirements

• Proficient in Google G Suite, Adobe Acrobat, and online project management software

• It’s a plus if you have a strong background in nonprofit filings, legal & finance, business licensing compliance, or mortgage processing.

Education

• Pursuit of relevant education areas (tech, regulations, etc) is a huge plus

• Pursuit of personal growth and self-development is part of our culture

• A degree is great, and we’re also interested in what you can and would like to do with your life, and how your education has contributed to that!

Location and Hours

This is a full-time position at our Downtown Denver office. We’re happy to discuss schedule flexibility and remote work opportunities, as well as where to locate future office space as we grow! 

Compensation

Competitive compensation and benefits package commensurate with experience & ability to grow. Employees enjoy a relaxed dress code, cool office space, and an entrepreneurial atmosphere that isn’t hindered by corporate red tape.

Instant Nonprofit is an equal opportunity employer.