Field Training Specialist
Field Training Specialist
Job Type: Full time
Location: Denver, CO
Department: GSS - Operations
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!
We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.
RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.
RingCentral is looking for an experienced trainer to join our Customer Training team. Working for the Senior Manager of Customer Training, this role is a key contributor to the identification of training needs and the evolution and delivery of the customer training curriculum. This role focuses primarily on the delivery of ILT for the RingCentral products, but may include other responsibilities. This job requires up to 80% travel primarily within North America.
- Facilitate world-class customer facing learning programs
- Independently project manage multiple training engagements
- Proven success in a customer management role
- Demonstrated ability to deliver engaging, visual, hands-on learning in a technology environment
- Apply adult-learning principles to ILT and VILT
- Assist with content development to refine and improve the course curriculum as needed
- Connect learning to key business initiatives and priorities
- Assist with internal training initiatives as needed
- Collect and analyze data to evaluate learning program effectiveness
- Provide actionable feedback to continuously improve the training offering
- Independently drive projects to completion within agreed upon timeframes
- Seek continuous improvement; willing to try new ideas to provide more effective training
- Build and maintain solid cross-functional relationships
- Collaborate with members from various departments within the Company to ensure that training content is accurate, relevant, and effective for audience and business needs
- Travel (up to 80% primarily within North America) may be required
- Proven success with blended learning including ILT and VILT
- Enjoys working with a dynamic team to produce cutting-edge, high-quality training solutions
- Courage and confidence to challenge the status quo, expresses views openly
- Stays up to date with training industry best practices and willing to try new ideas
- Demonstrated ability to independently manage training delivery schedule
- Excellent organizational, analytical, interpersonal and written/oral communication skills
- Bachelor's degree from a college or university is required
- Two years of systems training experience related to user implementation and adoption
- Experience with SaaS, UCaaS, and Contact Center solutions highly desirable
- Voice-over-IP or telephony experience is highly preferred
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.