FAS Manager - RUO (ADX-273-20)

| Greater Denver Area
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FAS Manager - RUO (ADX-273-20)
 

THE COMPANY: ArcherDX, Inc. - www.ArcherDX.com

 

ArcherDX is advancing molecular diagnostics with a robust technology platform for genetic mutation detection by next-generation sequencing. By combining patented Anchored Multiplex PCR (AMP™) chemistry in an easy-to-use, lyophilized format and powerful bioinformatics software, the Archer® platform enhance genetic mutation identification. ArcherDX provides oncology-focused research products and is pursuing regulatory approval for multiple companion diagnostic assays. ArcherDX is headquartered in Boulder, Colorado. Learn more at www.archerdx.com and follow @ArcherDXInc on Twitter, Facebook and LinkedIn. 

 
POSITION SUMMARY:
 
The RUO FAS Manager provides oversight of the Field Applications team consisting of the RUO FAS team in AMER and APAC. This individual will manage and support the RUO business development functions in the achievement of regional sales targets by developing a strong team that will deliver product line specific pre- and post-sales related customer support activities. This individual will be active in coaching their direct reports, as well as making sure their teams have the training and resources required to be successful.
 
 
RESPONSIBILITIES:
  • Ensure the FAS team delivers high quality post-sales support thru training and visiting customers, delivery of email support, organization of user meetings and general follow up of customer’s requests. Nurtures the relationship between the RUO-FAS team and the MSL team in collaboratively supporting RUO customers. 
  • Manage a team of RUO-FAS reports to include the following functions:
    • Annual review processes
    • Ensure training, development, and promoting team growth
    • Meeting of KPI’s as determined
  • Acquire and maintain theoretical and practical knowledge of targeted sequencing methodologies for use in research and clinical based applications.
  • Acquire and maintain scientific and competitive knowledge and market segment overview for support of customers, sales and service. Keep up to date with the scientific community. Train other colleagues on new products/applications as necessary.
  • Participate in direct observation of team to assess capabilities, customer interactions, and to provide a consistent customer experience.
  • Deliver documented feedback to direct reports after ride-alongs and create action plans to address deficiencies.
  • Deliver feedback to sales & marketing on current and emerging market conditions and product opportunities.
  • Work effectively with Sales and Service in regional/key accounts of responsibility.
  • Audit teams documentation within CRM.
  • Develop and maintain FAQs and Knowledge Base related to technical aspects of ArcherDX products.
  • Ensure that high value customer collaborations are effectively supported, leading to Key Opinion Leader adoption of the targeted sequencing technology.
  • Participate in trade shows as needed. Help find new sales prospects.
  • Provide technical support for customers and sales personnel.
  • Resolve customer escalations effectively.
  • Must be able and willing to travel 50% to support customers and their team.
  • Assist with coordinating activities for special programs as launched by ArcherDX.
  • Additional duties as assigned.
 
EXPERIENCE:
  • Laboratory experience to include expertise in basic techniques related to Next Generation Sequencing products with related instruments and applications background.
  • Prior management experience required.
  • Experience in presenting technical materials in written and verbal form is critical.
  • Customer facing experience in genomics in a sales or support role, 5 years minimum experience.
 
KEY ATTRIBUTES:
  • Drive and Determination
  • Strong Molecular Biology Applications background
  • Positive external and internal relationship-management skills
  • Demonstrated ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the scientific community.
  • Demonstrated ability to write reports that conform to prescribed style and format.
  • Demonstrated leadership abilities and strong skills in coaching and developing a team, while holding team members accountable and maintaining a positive environment.
  • Demonstrated ability to read, analyze, and interpret common scientific and technical journals
  • Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively to enhance success of project and maintain strong relationships within the company.
  • Strong communication and presentation skills
  • Proven Ability to adapt in a change oriented environment
  • Self-Starter
    • Driven to perform
    • Self-directed: needs little explicit direction and no hand-holding
    • Able to organize and prioritize a diverse set of responsibilities to ensure execution of goals is achieved
 
EDUCATION:
  • Knowledge and skills acquired through completion of a Masters' degree or PhD in Molecular Biology, Genetics, Biochemistry, or equivalent combination of training and experience.
 
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Location

Conveniently located minutes from downtown Boulder via Pearl Street or the Goose Creek Path. Easily commutable from all directions.

An Insider's view of ArcherDX

What’s the vibe like in the office?

Collaborative - when I walk through the ArcherDX office at any time of day, I can see cross-functional collaboration in action. Our team members are constantly connecting in structured and unstructured meetings to solve problems and achieve goals.

Sarah

Corporate Recruiter

How do you collaborate with other teams in the company?

Collaboration between functional groups is key to the Logistics team's success at Archer. Working closely with Sales, Manufacturing, Assay Development, Customer Support, Finance and QA allows us to provide better customer service by improving our processes, troubleshoot, brainstorm new ideas, learn from each other and share our best "dad" jokes.

Judy

Logistics Manager

How do you empower your team to be more creative?

Creativity requires a break from the routine and the screen. Here at Archer the team gets creative through walks to the food trucks, lunch runs, climbing gym sessions or a few end of the week craft brews. Some of our best algorithms were developed or refined on the climbing gym mat.

Aaron

VP of Bioinformatics and Commercial Development

What are ArcherDX Perks + Benefits

ArcherDX Benefits Overview

ArcherDX offers a competitive and generous benefit package including:

• Medical PPO or HMO and Dental-82% of monthly premium covered by the company
• Optional vision, life, FSA, dependent care plans
• Basic AD&D, Short and Long Term disability-covered 100% by the company
• 160 hours PTO per calendar after three months of service
• 6-weeks parental leave covered 100% by the company
• 401K with company match with potential of up to $2000/year
• 2019 bonus - 5% based on company objectives (for non-commissioned employees)
• Company stock options for all employees
• Tuition Reimbursement
• Ecopass

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Archer sponsors family oriented events annually. This year, we had our summer picnic at the Boulder Reservoir.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Archer hosts company outings Semi-annually.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Cross functional training encouraged
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