EVP Delivery and Support

| Greater Denver Area

As the EVP Delivery and Support at Four Winds Interactive you will be responsible for creating a first in class customer experience for our customers through a culture of feedback and customer championship. You will be responsible for driving successful deployments across all FWI product offerings, while working cross-functionally to support all customer satisfaction and engagement efforts to ensure customer satisfaction, loyalty and adoption. You understand how to make decisions to benefit our business and bring your teams along with you toward the vision to empower all of us to do our best work in the most innovative ways. You set the tone in championing brave ideas with conviction and purpose, partnering with department leads and executive leadership to make it happen. You rally our team to turn breakdowns into breakthroughs, always seeking a better way to do and be through creativity, savvy, and hustle.

 

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI even if you don’t meet 100% of the requirements. We believe in fostering an environment where there are a diversity of perspectives, in hopes that we can all thrive.

 

Responsibilities

  • Drive customer advocacy and experience with the goal of driving action and results across the organization.
  • Responsible for driving successful deployments across all product offerings, while working cross-functionally to support all customer satisfaction and engagement efforts to ensure customer satisfaction, loyalty and adoption.
  • Building and operationalizing the service delivery for our growing Professional Services team.
  • Developing strategies and operations to deliver best-in-class onboarding and product consulting services for our customers.
  • Will be developing and defining new processes and teams and work very collaboratively with others to drive continuous improvement in our professional services model.
  • Set and successfully execute on our vision for customer experience excellence.
  • Define and execute against our customer experience strategy that is aligned to our overall corporate strategy.
  • Develop and implement a roadmap for continued enhancement of customer experience capabilities that will scale as the business grows and expectations evolve.
  • Establish governance and interaction models, including the identification of champions within each cross-functional area, to ensure customer experience activities are quantified, prioritized and actioned.
  • Develop and implement closed-loop feedback and prioritization processes.
  • Embed a data-driven customer-centric mindset across the organization.

Qualifications

  • 15+ years in the customer experience, success, delivery & implementation.
  • Proven success in leading, building and operationalizing a service delivery for growing, global, Professional Services teams.
  • Highly strategic and analytic savvy, exceptional interpersonal skills and a knack for tuning into customer needs and turning them into actionable process improvements and operational visibility.
  • Proven success in reducing client conversion time and optimizing post sales and client onboarding processes.
  • Deal-closer and thought-leader with experience in a high growth, SaaS environment.
  • Demonstrable competency in strategic planning and business development.
  • Experience working with and managing key stakeholders across an organization, including well-developed influence and negotiation skills.

All applicants must be authorized to work in the United States.

 

Compensation Range: $190,000.00 to $240,000.00 + variable

About Four Winds Interactive

With 6,000+ clients and over 500,000 screens deployed, FWI’s software platform is driving Visual Communications to millions of people every day, all over the world. We are a values-driven organization that encourages our employees to bring their authentic self to work every day and empowers everyone to make a tangible impact on our products, clients and culture. Our employees are passionate about their craft, but they are also parents, skiers, comedians, runners, animal lovers, foodies and phenomenal human beings who appreciate our dedication to providing a healthy work/life balance.

 

We’re proud to be one of Built In Colorado’s top digital tech companies. At FWI, our culture is important to us. We are a diverse team of talented, passionate people who want to make a difference, but don’t take ourselves too seriously. If our core values speak to you, we want to meet you:

 

  • Bring your best self
  • See it
  • Own it
  • Crush it
  • Be Gracious

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • ObjectiveCLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • XamarinFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • ExcelAnalytics
    • AlteryxAnalytics
    • TableauAnalytics
    • SalesforceAnalytics
    • Affinity DesignerDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

Our office is in the trendy Golden Triangle area, steps away from museums, galleries, restaurants, cafes, bars, and public transportation.

An Insider's view of Four Winds Interactive

What's something quirky about your company?

It took me a while to adjust to the fitness culture at FWI. I would show up to a meeting and the person sitting across from me might have just come back from yoga or CrossFit dressed in their workout gear. Once I got used to seeing executives in sandals and sweats every once in a while, I’ve come to love how invested FWI is with employee wellness.

Steve

Senior Director, Technical Operations

What projects are you most excited about?

I'm excited about FWI’s exemplary commitment to its people. It’s evident there are many diversity and inclusion efforts, not only led by our Diversity, Equity, and Inclusion Council but also from motivated individual contributors. This creates an environment where we can stay true to our core values and bring our best selves every day!

Maithy

Talent Acquisition Partner

How has your career grown since starting at the company?

I started at FWI in Tech Support. After a year of learning as much as I could about FWI’s Content Manager applications, I applied for the Technical Engineer position with FWI’s Tiger Team. I will continue to grow my career as FWI continues building the latest and greatest tech and software in the digital signage industry.

Will

Technical Engineer

What unique initiatives do you have that encourage innovation?

Working remotely during the pandemic, we realized we loved the flexibility but also missed one another. We started a cross-collaborative team to emerge our way of working, with a vision to connecting the positives from both. With design thinking, we found diverse and inclusive solutions that reinvented our office and evolved our work culture.

Kelly

Chief Design Officer

How does the company support your career growth?

As a manager on the People Operations team, I find there are an abundance of opportunities to get involved with supporting personal and professional growth. As a first-time manager, I get to participate in an interactive Manager Bootcamp. FWI also hosts a monthly manager round table, which gives everyone the opportunity to communicate and connect.

Catherine

Director of Talent Acquisition

What are Four Winds Interactive Perks + Benefits

Four Winds Interactive Benefits Overview

You will be challenged in our dynamic environment, supported in your endeavors, recognized for your contributions, and have fun along the way!
We’re building the future of the workplace, enabling frictionless employee experiences, more integrated office spaces, and empowering businesses to better connect with their employees. And we want you to join us.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our zeal for inclusion fuels our best work. Listen - We commit to hear our colleagues, listen to different points of view and challenge our biases in these moments.
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We are committed to the idea that DE&I work is a journey. A journey that will prove to have no end, no destination, but a continued focus on becoming better, learning more and implementing more change
Hiring Practices that Promote Diversity
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress. We encourage you to apply for a position with FWI even if you don’t meet 100% of the requirements.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our Welton location has Ping Pong, Pool Table, Foosball, Darts and Basketball.
Stocked Kitchen
Our Broadway location has fully stocked kitchens including rotating flavors of sparkling water on tap.
Some Meals Provided
Happy Hours
Parking
Pet Friendly
FWI's pet policy is dog friendly daily at our Welton office location.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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