Event and Incident Administrator (Denver, CO)
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.7 billion company that’s growing at 30% annually and we’re expanding our team to make sure we stay ahead of the competition.
The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market.
The Event and Incident Administrator is responsible for event analysis including investigation and auditing network trends, following the protocol for incident management, documenting all aspects of an incident and event correlation, working with all stakeholders of an incident to ensure timely response and thorough communication and documentation.
If you have excellent communication skills and are looking for a position that can open up doors for you into a technical role, this is the position for you.
The Event and Incident Administrator is responsible for leading a variety of facilitation and administrative support functions for planned maintenance (event) and unplanned maintenance (incident).
Root cause analysis and isolation of common and repetitive events to identify trends.
Reviewing past outages to determine new events and thresholds to implement into production.
Provide incident and event commanders with support as needed i.e. paging, on-call list navigation, sending customer-facing communication, etc.
Lead and maintain documents and timelines of all technical elements and conversations during incidents and events to capture system changes.
Prepare and distribute event and incident reports.
Lead and participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks to include assisting with quarterly training objectives for the team.
Maintain and review department policies and procedures, providing recommendations as needed.
Create, track, and follow up with other Operations teams for action items resulting from incidents.
Qualifications & Skills:
Strong problem-solving and analytical skills.
Works with a sense of urgency responding to incidents and following processes.
Excellent written and verbal communication skills.
Ability to articulate technical issues into customer facing documentation.
Strong communication and collaboration skills.
Exceptional analytical and problem-solving skills.
Education and Experience:
High School Diploma required, technical certifications a plus
Minimum 3 years of business writing experience; skilled at MS Office
Skilled in facilitation of meetings, conference calls
Minimum 2 years’ experience working with computers or familiarity with a technical environment.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
Position Type/Expected Hours of Work:
This is a full-=time position with a rotating on-call schedule as a requirement. This role will fill shifts anywhere from 5AM – 8PM and although not required to work our night shift, should have the flexibility to work diverse schedules, including weekends and holidays.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may occasionally life and/or move up to 10 pounds. The employee is regularly required to talk or hear. The employee is frequently required to sit, use hands and fingers, handle or feel and reach with hands and arms. The employee is occasionally required to stand or walk.
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
If you are hired in Colorado, the compensation range for this position is between $50,000.00 and $72,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more. The salary may vary depending on your location, skills, and experience.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RingCentral is an EEOC employer.