Ethernet Install Technician

| Greater Denver Area | Hybrid
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Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Ethernet Install Technicians are a skilled team of network professionals who are responsible for the configuration and activation of all customer Ethernet services within Zayo’s MEF compliant, Tier I IP/Ethernet network. Responsibilities include support of Zayo’s customers throughout the install, test, and turn-up process, and ensuring the network and supporting documentation adheres to Zayo’s strict standards for ongoing customer support.

Responsibilities

  • Provision, test, and turn-up Ethernet services across multiple hardware platforms for Zayo based on design records/diagrams.
  • Responsible for the deployment of new equipment as well as new customer services across the network.
  • Maintain processes and procedures documentation relating to the provisioning, test, and activation of Zayo Ethernet services.
  • Ensure the proper documentation and network reliability standards are followed for the ongoing support of these services going forward.
  • Document work efforts in OSS system to track circuits through the install process.
  • Ensure Zayo is creating the finest network available for the support of our customers and long term company financial success.
  • Interact with customers to provide a high level of customer satisfaction.
  • Work nights and/or weekends as necessary and participate in an on-call rotation.
  • Work well as a part of a team as well as being able to perform as an individual with minimal supervision.
  • Perform special projects and other duties as assigned.
  • Base salary range: $28.73-$30.62/hour

Qualifications

  • Bachelor’s degree (B.A.) or equivalent from a four year college or technical school and two years’ related experience and/or training specific to IP and Ethernet networking; or equivalent combination of education and experience.
  • Excellent communication skills, both verbal and written.
  • Effective problem solving and interpersonal skills.
  • Basic knowledge of Microsoft Word and Excel as well as the trouble ticketing and circuit inventory software.
  • Knowledge of the following Transmission and TCP/IP standard telecommunication practices and technologies:
    • Ethernet and IP Networking
    • BGP, OSPF, RIP, MPLS/VPLS, Spanning Tree Protocols, G.8032
    • Cisco, Juniper, Alcatel Lucent Operating Systems

Benefits, Rewards & Wellness

  • Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee

  • Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan

  • Excellent Health, Dental & Vision Insurance

  • Retirement 401(k) Savings Plan

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial security to our employees and their families.

Culture
Volunteer in local community
Provides up to 16 hours a year to volunteer in the community
Partners with nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Employee Resource Groups Mental Health & Disability Advocacy | Pride | Women's | Multicultural | Veterans | Sustainability
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,850 annually.
Disability insurance
Short & Long term disability insurance are a free company provided benefit to all full time employees. They cover 60% of annual salary up to $5000/$10000 monthly maximum payout
Dental insurance
Preventative, minor, and major dental services and treatments are covered under Zayo's plans.
Vision insurance
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health insurance
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Pet insurance
Offered at a discounted rate to all Zayo employees
Wellness programs
We offer incentives for employees to participate in many wellness activities.
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Mental health benefits
Financial & Retirement
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid volunteer time
We encourage our employees to give back to our communities by providing 4 hours of Volunteer Time Off per quarter.
Paid holidays
Office Perks
Commuter benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Onsite office parking
Parking is available at Zayo offices.
Recreational clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness stipend
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours

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