Enterprise Customer Success Manager

| Greater Denver Area

Who are we?

At Marketo, we are creating the world's leading engagement platform that empowers marketers to deliver the authentic experiences customers desire at scale. Our team is fueled with a passion for innovation, growth, and a relentless commitment to making the Marketer successful. We hire dynamic, passionate, and innovative individuals who thrive in fast paced environments.

The Opportunity
The Customer Success Manager is responsible for the adoption, advocacy, retention, and growth of a portfolio of Marketo's commercial customers. The Customer Success Manager will be responsible for aligning customer objectives to a success roadmap, advising on digital marketing best practices, and ensuring executive alignment to drive organizational maturity. The success metrics in this role will include adoption score, health temperature, product usage, advocacy, retention, user rights expansion.

This role sits in our Denver office and reports to the Manager, Customer Success Management,
What will you do?

  • Oversee the customer lifecycle to proactively drive adoption, marketing automation maturity, and organizational alignment
  • Advise on best practice product usage with practitioners and conduct business reviews with executives to ensure strategic alignment
  • Build customer loyalty and advocacy
  • Align internal teams to help customers achieve stated objectives
  • Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed
  • Provide executive oversight and client communication
  • Embody Marketo values and provide exemplary leadership

Is this you?

  • 5+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience preferred.
  • Four-year degree or equivalent experience 
  • Strong knowledge of the digital marketing space, and a passion for MarTech
  • Excellent understanding of SaaS value delivery
  • Demonstrable experience in managing accounts and exceeding customer expectations
  • Experience delivering revenue numbers and producing accurate forecasts
  • Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
  • Driven nature and desire to grow a business
  • Excellent business acumen, communication, presentation and negotiation skills

Why Team Purple?

  • Marketo creates a culture that is customer obsessed, radically transparent, and boldly accountable
  • We've been ranked consistently as a top place to work with local business journals, Inc., Great Places to Work, and others
  • We offer competitive pay and great benefits including health, dental, vision, and 401k
  • Other perks include discounted gym membership and commuter benefits, tuition reimbursement, fully stocked kitchens, time off for community service, and more
  • Our growing Denver office is in the heart of downtown featuring a spectacular view of the city and mountains and is centrally located for easy commuting

Marketo is an equal opportunity employer.

 

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • HTML5Languages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • MySQLDatabases
    • HadoopDatabases
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • SmartsheetManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MarketoLead Gen

Location

Our new office is in the Denver City Center near shops, restaurants, and bars, conveniently only steps from several light rail stops.

What are Marketo Perks + Benefits

Marketo Benefits Overview

Health and Wellness
In addition to offering a comprehensive benefits package, supporting healthy and active lifestyles is really important to us. We offer onsite group exercise and gym facilities, reimbursement for your personal gym membership, involvement in team sports leagues, and we stock our kitchens with healthy snacks.

Time for Yourself
We realize that there’s more to your life than your work, and we want to support your success and happiness in all areas. Because of this, we offer generous time off for all new parents and for employees that need to aid family members. And, those that stay within the Marketo family can take advantage of our sabbatical program.

Learning and Development
We want to see you excel in your career, and we provide tools to help you continue to grow. We offer leadership and management training, tuition reimbursement, career development and coaching, and employee affinity groups so you can connect with like-minded peers.

Giving Back
We believe that it’s our duty to make a positive impact on our communities. Marketo Give Back is a program that enables our employees to get involved with, and give back to, the organizations that matter to them. We offer unique volunteer opportunities, paid time off to volunteer, and match employee donations.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Other perks include:
-Free EcoPass or monthly parking subsidy

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