Enterprise Customer Success Manager, Digital Solutions - [#733] at EGYM Inc

| Greater Boulder Area
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We are looking for a professional and passionate Customer Success Manager of Enterprise, Digital Solutions who wants to join our team looking after our growing base of customers in North America. Do you share our philosophy and want to be part of our success story? Then join and help us grow day by day.

Your daily workout

  • You will be the first point of contact for eGym Digital Solutions Enterprise customers, introduce new products to our customers and make recommendations to support improvement and growth

  • You will provide internal and member-facing reports and customer review information

  • You will manage the client’s communication schedule and track each touchpoint

  • You will be the main point of escalation for customer support across our network of enterprise customers

  • You will manage the onboarding process from both client and internal perspectives, working closely with implementation and engineering teams

  • You will assist in determining the Business Impacts of customers and assist them in the development and execution of action items to achieve results

  • You will conduct regular training sessions to educate our customers’ staff on how to use the app and features

  • You will provide on-site performance presentations in front of C-suite executives

  • You will assist in the growth of the Customer Success Department through innovative idea sharing, structural recommendations, and feedback from customers

  • You will support the Software Solutions sales team through information sharing of current accounts and help in the preparation of additional product sales presentations

Your fitness level

  • You have 2-3 years experience in account management or customer success

  • You are a results-oriented professional that can develop and utilize efficient processes, capabilities and tools

  • You are able to work independently on multiple projects and tasks in a fast-paced environment

  • You have strong interpersonal skills with ability to effectively operate with high energy, flexibility, and enthusiasm

  • You are able to handle technical and non-technical issues

  • You possess excellent verbal and written communication skills

  • You are willing to travel within the US up to 50% based on yearly and quarterly customer performance reviews

Your training equipment (visit us on glassdoor)

●      Access to a multitude of developmental opportunities and the ability to work closely with customers

●      Benefit from high personal responsibility

●      Profit from full training and mentorship with the ability to grow your career

●      Profit from competitive salary and benefits

●      Be a part of the fast-growing eGym group

Netpulse is the #1 provider of mobile apps for health clubs. With thousands of customers globally, Netpulse provides the fitness industry's most robust mobile platform for engaging members and driving revenue. The Netpulse platform offers the most advanced mobile features and connects leading wearables, tracking apps and club technology into one seamless mobile experience. Industry leaders such as Planet Fitness, Virgin Active, DW Fitness First and Gold's Gym leverage the Netpulse platform for their digital offerings. Netpulse is an eGym company.

eGym Inc offers its employees a competitive benefits package which includes:

  • Health, dental and vision insurance starting on your first day of employment

  • 401k with company match

  • Monthly wellness stipend

  • Generous vacation and sick leave

  • 13 paid holidays per year

  • Paid parental leave

Additionally, eGym offers the following perks:

  • Team lunch Fridays

  • Occasional happy hours

  • Office snacks

  • Creative workspace

  • In-office eGym equipment

Contact: Taylor Hahn

For further information: https://career.egym.com/

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • PardotLead Gen

Location

Our company is located in the heart of Boulder with plenty of bars, restaurants and shopping nearby. Plus, our office has a stellar mountain view.

An Insider's view of EGYM Inc

How does your team reward individual success?

During our all-hands meeting, people get read-out-loud Kudos celebrating individual successes in the past month plus we have the spontaneous email chains to celebrate newcomers and new customers joining the EGYM family

Graciela

Head of Customer Operations

What does your typical day look like?

No day is the same, and I LOVE that! One day I can be providing technical support to a client to creating marketing material for a new club another day I could be on a flight to support a training function the next I am collaborating with potential partners to bring more features to our app. You can't beat this!

Alvin

Customer Success Manager

How does the company support your career growth?

EGYM provides a learning and development program where we can sign up for bootcamps and workshops to further our careers and development. We just completed one in the office and it was great to not only learn and grow but to do so with your colleagues. It makes us a really strong, collaborative group!

Camille

Sales Operations Manager

How do you empower your team to be more creative?

We regularly have open-ended meetings to highlight our best practices and client success stories, which provides a great environment to spark new ideas and innovative approaches. It is not uncommon to walk over to another department and start with "Hey so I've got this great idea..." with the mindset that we will make it happen!

Nicolette

Customer Success Manager

How do you empower your team to be more creative?

By encouraging all feedback..when people feel their voice has value they will always strive to exceed and be more creative.

Judd

Digital Solutions Executive

What are EGYM Inc Perks + Benefits

EGYM Inc Benefits Overview

EGYM Inc offers its employees a competitive benefits package which includes:

-Health, dental and vision insurance starting on your first day of employment
-401k with company match
-Monthly wellness stipend
-Generous vacation and sick leave
-13 paid holidays per year
-Paid parental leave

Additionally, EGYM offers the following perks:

-Virtual team workouts
-Team lunch Fridays
-Occasional happy hours
-Office snacks
-Creative workspace
-In-office EGYM equipment

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
EGYM Inc provides employees with a 401(k) matching plan managed by Transamerca. We match 100% of contributions up to 2% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
EGYM Inc provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees of EGYM are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
EGYM offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
Apply now
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