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Enterprise Customer Success Manager, Digital Solutions - [#733]

| Greater Boulder Area

We are looking for a professional and passionate Customer Success Manager of Enterprise, Digital Solutions who wants to join our team looking after our growing base of customers in North America. Do you share our philosophy and want to be part of our success story? Then join and help us grow day by day.

Your daily workout

  • You will be the first point of contact for eGym Digital Solutions Enterprise customers, introduce new products to our customers and make recommendations to support improvement and growth

  • You will provide internal and member-facing reports and customer review information

  • You will manage the client’s communication schedule and track each touchpoint

  • You will be the main point of escalation for customer support across our network of enterprise customers

  • You will manage the onboarding process from both client and internal perspectives, working closely with implementation and engineering teams

  • You will assist in determining the Business Impacts of customers and assist them in the development and execution of action items to achieve results

  • You will conduct regular training sessions to educate our customers’ staff on how to use the app and features

  • You will provide on-site performance presentations in front of C-suite executives

  • You will assist in the growth of the Customer Success Department through innovative idea sharing, structural recommendations, and feedback from customers

  • You will support the Software Solutions sales team through information sharing of current accounts and help in the preparation of additional product sales presentations

Your fitness level

  • You have 2-3 years experience in account management or customer success

  • You are a results-oriented professional that can develop and utilize efficient processes, capabilities and tools

  • You are able to work independently on multiple projects and tasks in a fast-paced environment

  • You have strong interpersonal skills with ability to effectively operate with high energy, flexibility, and enthusiasm

  • You are able to handle technical and non-technical issues

  • You possess excellent verbal and written communication skills

  • You are willing to travel within the US up to 50% based on yearly and quarterly customer performance reviews

Your training equipment (visit us on glassdoor)

●      Access to a multitude of developmental opportunities and the ability to work closely with customers

●      Benefit from high personal responsibility

●      Profit from full training and mentorship with the ability to grow your career

●      Profit from competitive salary and benefits

●      Be a part of the fast-growing eGym group

Netpulse is the #1 provider of mobile apps for health clubs. With thousands of customers globally, Netpulse provides the fitness industry's most robust mobile platform for engaging members and driving revenue. The Netpulse platform offers the most advanced mobile features and connects leading wearables, tracking apps and club technology into one seamless mobile experience. Industry leaders such as Planet Fitness, Virgin Active, DW Fitness First and Gold's Gym leverage the Netpulse platform for their digital offerings. Netpulse is an eGym company.

eGym Inc offers its employees a competitive benefits package which includes:

  • Health, dental and vision insurance starting on your first day of employment

  • 401k with company match

  • Monthly wellness stipend

  • Generous vacation and sick leave

  • 13 paid holidays per year

  • Paid parental leave

Additionally, eGym offers the following perks:

  • Team lunch Fridays

  • Occasional happy hours

  • Office snacks

  • Creative workspace

  • In-office eGym equipment

Contact: Taylor Hahn

For further information: https://career.egym.com/

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