Enablement Manager at Ibotta

| Greater Denver Area
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Ibotta is one of the top mobile shopping applications on the App Store and Google Play. Our apps are used by millions of customers every month and our Ibotta Care team provides excellent support to our Savers by handling thousands of daily inquiries via email ticketing, social media and chat. We're looking for an Enablement Manager in the Ibotta Care department who can lead the planning, design, and implementation of Care Enablement programs. This individual will manage a dedicated team of supervisors and specialists in training and developing skilled agents, auditing and scoring agent reply quality, and providing agents with a seamless set of tools and resources. As the leader of the of the Ibotta Care Enablement Team, you will work alongside the IC Director and other IC managers to guide department strategy, run point on new product readiness initiatives, and move the team forward with continuous improvement projects. We're looking for a self-motivated individual, passionate about training, quality and problem-solving, who can motivate their team to ensure the empowerment of our Care agents.

Here is what you'll be doing:

  • Defining objectives and key results of the Ibotta Care Training, Content and Ticket Quality teams
  • Coaching the Enablement group to execute on goals and communicate cross-functionally
  • Working closely with the IC Workforce Optimization and Operations groups to align on priorities and identify knowledge gaps
  • Translating business needs into agent training curriculum, and consistently enhancing the current training programs
  • Designing and implementing metrics to ensure consistent evaluation and measurement of the training via the ticket audit process
  • Understanding Ibotta Care’s ticketing software tools to identify bottlenecks or issues and creating solutions to resolve them
  • Defining content to align with workflows, new products, Saver satisfaction information, best practices and agent needs

Here is what we're looking for:

  • High school diploma required, Bachelor's degree or commensurate experience preferred
  • Previous experience in any of the following: training, sales enablement, or quality assurance
  • Experience leading people and teams
  • Experience in contact centers or customer service preferred
  • Experience with product implementations and rollout
  • Ability to manage the adoption and knowledge transfer of support tools best practices
  • Proven project and time management skills in a fast-paced environment
  • Excellent verbal, written and interpersonal communication skills

About Us:

Headquartered in Denver, CO, Ibotta (“I bought a...“) is transforming the shopping experience by making it easy for consumers to earn cash back on everyday purchases through a single smartphone app. The company partners with leading brands and retailers to offer rebates on groceries, electronics, clothing, gifts, home and office supplies, restaurant dining, and more. Ibotta is the premier destination for rewarded shopping on mobile and has paid out more than $600 million in cash back to its users. Launched in 2012, Ibotta has 25 million downloads and is one of the five most frequently used shopping apps in the United States.

Additional Details:

  • This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), 401k, commuter stipend, and equity.
  • Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Located in central Downtown Denver. Convenient access to public transportation and Denver's best restaurants.

An Insider's view of Ibotta

What’s the vibe like in the office?

The best part about Ibotta is the people that work here. It's humbling to be able to work with such talented and experienced team members who are all working towards a collective mission. I've been able to learn so much from my colleagues both on a professional and personal level, and they are 100% the reason that I enjoy coming into work everyday.

Prachi

Senior Account Executive, Business Development

How do you collaborate with other teams in the company?

For general questions or blockers, the engineering community is incredibly active and supportive on specialized Slack channels to get engineers unblocked. On project development cycles, my Project Manager sets meetings with relevant stakeholders as needed for planning and ongoing feedback cycles.

Becca

Platform Engineer

How has your career grown since starting at the company?

I started Ibotta as a mid-level software engineer with a few years of experience; within two years I had been promoted to a Senior Engineer and was recently promoted to Staff Engineer at the beginning of 2020. I’ve learned so much about software development and am excited to now be in a position responsible for helping to spread that knowledge.

Alex

Software Engineer/Browser Extension

How do you make yourself accessible to the rest of the team?

Weekly 1:1s with all of my direct reports and minimum monthly coffee/lunch/walk with anyone who is indirect. We also leverage "Donut" (an app through Slack) across the Marketing team. This promotes rapport building and open conversations.

Cody

Vice President of Growth Marketing

How would you describe the company’s work-life balance?

Ibotta believes that in order to feel motivated and inspired, you must have an opportunity to find fulfillment and satisfaction in your personal life.

Jawaan

Director, Data & Media Partnerships

What are Ibotta Perks + Benefits

Culture
Volunteer in local community
Each year, Ibotta employees participate in a company-wide volunteer day. Ibotta's Culture Clubs also provide multiple opportunities for volunteering and getting involved in the local community.
Partners with Nonprofits
Ibotta partners with local nonprofits such as ChickTech, Denver Urban Gardens, Wish for Wheels, the Boys & Girls Club, and more.
Intracompany committees
Building a company culture starts from the ground up at Ibotta. Some of our Culture Clubs include [email protected] Ibotta, botta Diversity & Inclusion Committee, Ibotta Gives, Sports & Outdoors, and more!
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

We invest in every employee with a competitive salary, company equity, a matched 401(k), leadership training, and a monthly commuter stipend. We also offer comprehensive medical, dental, and vision coverage to full-time employees, plus free onsite gym access. Oh, and we also believe in a healthy work-life balance. Flexible time off, monthly social events and happy hours, and an annual dinner bonus keep us energized and focused.

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