Eligibility & Enrollment Specialist

| Greater Denver Area
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Together we help make early childhood education accessible and affordable for our nation’s youngest learners

 

MetrixIQ is an innovative provider of business services and solutions to state and local governments and nonprofits.  Founded in 2009, Metrix is a fast-growing company focused on collaborating with our clients to create smarter and more efficient operations.  We are a small, diverse and passionate team committed to our clients’ success, and we offer a supportive environment with room to grow.  Together, we are committed to three primary values: Respect. Accountability. Outcomes.

 

Headquartered in the Five Points neighborhood of Denver, Metrix is currently expanding its operations to support an enrollment and customer service center for the Denver Preschool Program.

 

What we’re looking for:

 

An Eligibility and Enrollment Specialist to determine eligibility and enroll applicants into the Denver Preschool Program (DPP). This position reports directly to the Program Manager and will have day-to-day responsibility for processing Denver Preschool Program applications, monthly attendance records submitted by preschools and handling inbound calls from families and DPP preschools. Additional responsibilities include data entry into our Customer Relationship Management (CRM) database, outbound calls to families and DPP preschools, and meeting accuracy and production goals.

 

Responsibilities:

 

  • Accurately enters data into computer system
  • Accurately follows eligibility determination procedures
  • Performs enrollment processing for approved program applications
  • Provides outstanding customer service by phone and email and notates all correspondence in our CRM
  • Interacts with program participants on a regular basis either in person, via phone or by mail
  • Educates customers on program services and eligibility requirements
  • Assists parents and preschools in multiple phases of the application and enrollment process, ranging from  enrollment through the funding of tuition credit payments
  • Effectively works with our client, coworkers, parents, and preschools to achieve program goals around accuracy and service standards
  • Helps to handle around 5 to 10 incoming calls from families and preschools
  • Makes outbound calls to families and preschools to follow up on pending attendance records/applications

 

Qualifications:

 

  • English language fluency
  • Second language skills are desirable, but not required
  • High school diploma or equivalent. Bachelor’s degree preferred
  • A minimum of one (1) year experience in: bookkeeping, accounts payable and/or eligibility determination, or other relevant administrative or clerical work experience
  • 6 months customer service experience
  • High level of comfort with Excel
  • Experience handling sensitive and confidential inquiries
  • Experience managing and working with a CRM system (bonus points if you are familiar with SugarCRM!)
  • Detail oriented with excellent communication skills
  • Regular and predictable attendance required
  • A desire to learn, grow, and take on additional responsibilities as they arise

 

Why Join Us?

Pay starts at $15/hour.

Not only do we offer a fun, supportive working environment in a company that directly benefits the Denver community, but we also offer a very competitive benefits package.  Benefits include: Paid Time Off, Health, Dental and Vision Insurance, Annual Cultural Stipend, Retirement Plans, Long Term Disability Insurance, Flexible Spending Accounts, Monthly Transit Allowance.

 

 

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Location

2499 Washington Street, Denver, CO 80205

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