District Leader Services and Support Representative II

| Greater Denver Area

Summary

In the role of District Leader Support Representative you will interact internally with our team as well as externally with our members from around the world.  This position requires a person with an understanding of customer support principles, excellent communication skills, and a passion for service. Candidates with strong writing skills who provide writing examples given preference.

Description

  • Provide quality customer service and support to club members and internal customers by communicating courteously via telephone, email, chat, letter, and face-to-face
  • Use a computerized system to investigate, troubleshoot, and resolve members’ concerns and respond with corrective solutions regarding new and renewed memberships, programs, club policy and protocol, and web site navigation
  • Obtain necessary documentation from internal and external resources, and assist in the preparation of required reports
  • Establish and maintain effective working relationships with management, staff, and Toastmasters members
  • Other duties as required by management

Knowledge and Skills

  • Team player with a positive attitude
  • Detail-oriented individual, with strong analytical, organizational, and time management skills
  • Excellent communication skills, both verbal and written
  • Ability to multi-task and handle a high volume of customer interaction
  • Superior data entry experience with proven speed and accuracy
  • Strong knowledge of customer service principles and practices, which includes advanced problem solving, conflict resolution and/or sophisticated member satisfaction techniques
  • Must be able to work on a team, as well as independently, and contribute to multiple projects
  • Must be flexible and able to accept and adapt to change
  • Non-profit or member support experience a plus
  • Strong writing experience preferred

Requirements

  • Fluent in English, both verbal and written
  • Intermediate to Advanced skills – Microsoft Office Suite
  • Minimum of 1-2 years data entry experience
  • Minimum of 2-3 years customer service experience
  • Minimum high school diploma or equivalent with degree in Journalism, Public Relations, Communications, or other field relying on strong writing skills preferred

This role will be working full-time in our office located at 9127 S. Jamaica St. Englewood, CO 80112. Permanent work authorization required. 

Join Toastmasters! 

We offer a competitive salary and benefits package which offers: Medical, Dental, Vision, Life, Short and Long Term Disability Insurance, 401(k) and Pension Plan, along with 10 days paid Vacation, 9 paid sick days, and 11 paid Holidays.

close-knit culture and steady work/life balance are tantamount to success at Toastmasters International. The educational nonprofit strives to cultivate an upbeat, prolific workforce through valued perks, such as complimentary coffee and tea bar, free access to bikes in the business park, employee-focused events/lunches and prize-winning contests. The company-wide camaraderie can be felt in the sleek breakrooms and wide-open workspace that faces large windows and lets in a lot of light and positive energy in a LEED-certified building. Holidays are a big deal here: in addition to 11 paid holidays per year, the company encourages monthly potlucks, costumes on Halloween, department decorations and making merry at year’s end. Smart casual is the dress code, which means you can wear jeans with a nice shirt and shoes. Toastmasters employees are welcome to become Toastmasters members with free membership and an on-site company club. Wellness is a big focal point with health, dental and vision benefits; the company was awarded for being one of the Healthiest Companies in America by Interactive Health 2015-2019. Come on board with 10 paid vacation days, 9 paid sick days, life insurance, disability, retirement options and more. Find out how Toastmasters incites a sense of community and why co-workers say they feel like family. 

Check out our Built In Colorado profile at: www.builtincolorado.com/company/toastmasters-international

Principals only. Recruiters, please don't contact this job poster. 

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • KotlinLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • Sitecore Experience AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Articulate StorylineDesign
    • Microsoft ProjectManagement
    • InMotionManagement
    • Azure DevOps (TFS)Management
    • SitecoreCMS
    • Microsoft DynamicsCRM
    • PersonifyCRM
    • AdestraEmail

Location

Our company is in a business park including offices, residences, hotels, restaurants, a golf course, and open space with a view of the Rockies.

An Insider's view of Toastmasters International

What are some social events your company does?

We have an event every day to give employees an opportunity to build relationships across teams. Hot wing eating contest, ping pong tournament, costume contest, a magician, food trucks, completing a 5K together, sporting event ticket giveaways, supporting other local nonprofits, diversity pot luck and even a singing telegram are a few examples.

Chyanne

Talent Acquisition and Retention Specialist

What projects are you most excited about?

I am most excited about translating more marketing and promotional materials. These will allow members to advertise more effectively in their native language, making it easier for them to expand their club membership. This in turn will lead to more successful non-English speaking clubs and more opportunities for non-English speakers overall.

Catherine

Translations Project Coordinator

What makes someone successful on your team?

Our team is very collaborative. While each person might have a specific discipline, we all know how to rely on each other's strengths and support each other's deficiencies. We encourage our team to improve, learn, and take ownership. Someone that is confident and competent in their field with a desire to improve would thrive on our team.

Gerhard

Digital Marketing Manager

How do you make yourself accessible to the rest of the team?

I make myself available by having one to one meetings, daily question sessions, and checking in with the team regularly. I also answer employee questions about the Board and processes. This helps our teams stay connected.

Mona

Executive Services Manager

How do you empower your team to be more creative?

Our developers and UX designers form self-organizing teams in collaboration with experts from throughout the rest of the business. The teams are empowered to determine and prioritize their work, in order to make the biggest impact for the members. They are given the freedom to be creative and innovate, in pursuit of the best solution.

Scott

Enterprise Solutions Manager

What are Toastmasters International Perks + Benefits

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Open Door Policy
Team-owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Highly Diverse Management Team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team Workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Cross-Functional Training Encouraged
Promote from Within
Time Allotted for Learning
Online Course Subscriptions Available
Paid Industry Certifications
More Jobs at Toastmasters International5 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Operations
Sales
Developer
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver