Dispute Intake Manager

| Greater Denver Area | Remote
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Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $4.6B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include, Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation. 

One of the critical pieces of Checkr’s Operations Team is handling claims of inaccuracy on background reports. As a Dispute Intake Manager, you will work as part of the Operations Leadership team that manages a growing Dispute Intake Specialist group responsible for handling claims of inaccuracy from candidates on their background reports. Your responsibilities will include demonstrating a fundamental understanding of support operations, anticipating broader business needs, collaborating with cross-functional teams, and developing strategic goals and tactical plans.

What You'll Do

  • Provide day-to-day leadership and support to a team of Dispute Intake Specialists to hit essential productivity and quality standards, nurturing and developing your team through performance feedback, 1:1s, and coaching
  • Work with leadership and other cross-functional partners to scale the team, including headcount planning, workflow/ product improvements, and implementing ways to uplevel the team and the work they do
  • Help handle escalated issues to resolution and provide guidance to tenured agents on challenging or complex issues
  • Report out on DI performance to the broader Operations team and work with Operations leadership to solve problems you uncover
  • Proactively perform data analyses to identify trends to make process and product recommendations to help reduce risk and find efficiencies
  • Ensure your team adheres to quality assurance standards, meets productivity expectations, and complies with standard operating procedures
  • Collaborate with teams across Checkr such as Product, Legal, and Investigations to help you make changes and navigate ambiguous challenges that arise within the dispute ecosystem
  • Drive continuous improvement by providing clear feedback to teammates to bridge gaps in decision-making or processes or deliver training and remediation plans. Develop, deliver and maintain standard operating procedures and training for internal compliance initiatives and optimize team performance to meet critical KPIs and daily productivity targets 

What you bring:

  • 3+ years of people management experience (Operations, Customer Support, or any high-volume environment a plus)
  • Data-driven Mindset: Demonstrable analytical skills and experience using metrics to make decisions
  • Organized: You have a solid personal time management process, you can effortlessly organize a project, and you’re obsessive about following through
  • Experience motivating employees to exceed expectations and can take a mentorship approach to developing your team
  • Project management skills - ability to manage concurrent projects with a track record of hitting targets and deadlines
  • Comfortable navigating ambiguity, and you relish the excitement and accountability that come with making tough decisions 
  • Effective and timely communicator: Strong written and verbal communication skills with the ability to communicate complicated processes to any audience
  • A feedback junkie: you love to receive it, not afraid to give it, and you can balance positive and constructive feedback
  • Proficiency in computer applications (both offline and internet-based) is required
  • You’re naturally curious and like to ask questions for your own edification or to challenge the status quo
  • A sense of humor 
  • Ability to travel 10-15% of the time

What you get:

  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental and vision coverage
  • Unlimited PTO policy
  • Monthly wellness stipend, home office stipend
  • Managers who like to keep it simple but thorough
  • A team who loves dad jokes

The base salary for this position will vary based on geography and other factors.  In accordance with Colorado law, the base salary for this role if filled within Colorado is $94,350 - $111,000. 

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

#LI-REMOTE

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Technology we use

  • Engineering
  • Product
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Location

Surrounded by hip bars, restaurants and Colorado's State Capitol, there's always something new to see and do near our office!

An Insider's view of Checkr

What’s the vibe like in the office?

After 5 years of working at Checkr, I'm pleased to say that the vibe in the office hasn't changed! It's still a fun, vibrant and progressive environment where I'm constantly learning. If you're energized by smart, humble and ambitious professionals, you'll love Checkr.

Ashley DiRuggiero

Human Resources

How does the company support your career growth?

Checkr has helped me grow in my career with challenging Objectives and Key Results (OKRs) each quarter. Because my individual OKRs are aligned with company-wide stretch goals, achieving them means that I am an integral part of moving the company forward AND getting new experiences under my belt!

Temi Vasco

Accounting

How do your team's ideas influence the company's direction?

The sales team is on the front line with customers which gives us strong customer insights and a tremendous opportunity to shape the product strategy of the company. We bring that feedback to the executive team on a regular basis to influence the company's GTM strategy.

Kristen Faris

VP, Industry Strategy

What are Checkr Perks + Benefits

Checkr Benefits Overview

Checkr provides generous benefits and perks including comprehensive healthcare, unlimited PTO, commuter benefits, gym reimbursement, work from home Wednesday and an annual learning and development allowance.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Checkr offers equity in the form of Restricted Stock Units (RSUs) that vest over a 4 year period.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary or secondary caretaker.
Flexible Work Schedule
Checkr provides employees with a flexible work schedule that includes flexible start and end times and a company wide initiative to work from home on Wednesdays.
Remote Work Program
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Checkr pays $100 a month for commuter benefits.
Company Outings
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch and dinner on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Stocked Kitchen
Checkr has a fully stocked kitchen including unlimited drinks, snacks, coffee and tea.
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Checkr reimburses $50 a month for gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Checkr has a $2,850 budget per person for additional learning and development.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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