Director of Technical Solutions
Summary
The Director of Technical Solutions is responsible for managing the Technical Solution Engineers and aligning resources to accelerate incubation projects within the Growth team. This leader will be expected to have thorough knowledge of Workiva’s platform, with a specific focus on technical solutioning capabilities - integration, scripting, data transformation and analysis, solution data strategy, etc. - and align with Growth pre and post sales leadership to proactively recommend and implement improvements to the overall customer deployment, user experience, and partner experience. The Director of Technical Solutions will partner closely cross functionally with Growth Solutions, Client Services, Solution Engineering, Partnerships, and Product Management to maximize the value of early stage solutions, and ensure Workiva’s products are represented to their fullest potential.
Responsibilities
Solutions Development: Support Growth Solutions team-wide in the development, delivery, and support of technical solution extensions and optimization of existing solutions
- Collaborates with solution leadership to understand the business value our solutions bring to customers and optimizes value delivery with technology
- Works closely with Presales Engineering, Client Services, Customer Success, and Partnerships to automate deployment and support for growth solutions
- Identifies and develops technical solutions to fill critical early-market product gaps, and aligns with Product Management to ensure a cohesive customer experience and alignment to mid-term product plans
- Works closely with Growth Solutions Partnerships leader to support technical enablement of Partner-led growth opportunities
- Partners with Client Services to develop solution-specific best practice guidelines
- Becomes a trusted partner to Product, Presales Engineering, and Client Services by proactively advising on solution improvement opportunities, supporting implementation of new capabilities, and continuously seeking to improve the customer experience
- Develops and maintains authoritative expertise with Workiva’s product capabilities, with special focus on capabilities that provide solution extensibility
- Works closely with Product as a development partner by bringing real-world tactical perspective from high value commercial opportunities
- Maintains a high degree of proficiency with modern Agile software development methodologies and best practices
- Independently conducts ongoing analysis of the respective industry trends with regard to new process improvement opportunities
- Seeks first to fill solution gaps using mature commercial off-the-shelf technology
- Develops documentation to support internal knowledge transfer, partner enablement, implementation, and ongoing support of technical solutions
- Provides employees with coaching, feedback, and developmental opportunities including leadership development to enhance their skills, motivation, and performance
- Maintains an atmosphere of respect, mutual support, flexibility, continuous learning, good humor, and commitment to business goals and customer needs to fulfill the company vision
- Matches staff skills and talent to tasks to ensure optimal engagement and performance
- Rewards superior team and individual performance in ways that enhance employee engagement, commitment and satisfaction
- Establishes and maintains relationships and effectively communicates with customers, business unit leaders and senior management to raise visibility and ensure collaboration with appropriate key stakeholders
- Manages operations staffing, including recruitment, supervision, scheduling, performance management, development, evaluation, and disciplinary actions
- Demonstrates the charisma and assessment capability to attract top talent
- Identifies and resolves interpersonal conflicts and resource issues
What You'll Need
Education
- Undergraduate Degree or equivalent combination of education and experience in a related field.
- Self-motivated with strong propensity for action, results and continuous improvement
- Ability to work successfully in a high-energy, fast-paced, rapidly changing environment
- Exceptional organizational skills with the ability to multitask and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines
- Understanding of finance and accounting back office systems and data management technologies preferred - Oracle, SAP, Netsuite, etc
- Awareness of the market dynamics and products in rapidly changing and highly competitive enterprise software and cloud computing industry.
- Attention to detail, plus analytical and problem-solving capabilities
- Positive, service-oriented personality
- Strong business acumen
- Strong sense of customer service and proven ability to meet established timelines
- Ability to thrive in a dynamic, fast-paced environment
- Experience managing technical pre-sales teams supporting business-to-business sales organizations exceed revenue targets
- 8+ years of software or SAAS industry experience, including 5 or more years in sales engineering or technical sales role
- Experience in finance and accounting software industry preferred - Financial reporting, close management, corporate performance management, SOX, Audit, Internal controls, management reporting
- Experience working with customers to redesign business processes levering new technologies to achieve positive business outcomes
- Proven ability to design and deliver highly effective demonstrations of complex business software tailored to customer needs
- Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
- Technical bachelor’s degree required or a combination of bachelor’s degree and experience in engineering, information systems, or technology industry preferred
- 10-20% travel required between Office locations and to various Workiva clientele
- Reliable internet access for any period of time working remotely, not in a Workiva office.
How You'll Be Rewarded
- Base Pay Range in Colorado: $176,000 to $215,000
- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Where You’ll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva: www.linkedin.com/showcase/workiva-life-and-careers/
Learn more about the company: https://www.linkedin.com/company/workiva/
Learn more about benefits: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. Effective October 18, 2021, proof of COVID-19 vaccination is required to visit any Workiva office, attend in-person meetings, or travel for business purposes.
