Director, Systems Services
Company Description
Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.
Position Description
The Director of Zayo Technology Systems will be responsible for rapidly building technology and software solutions to meet Zayo’s adaptable environment. The Technology Systems Director will oversea Zayo’s production environment systems such as our layer 1-3 inventory systems and our fault management systems. This position will lead our development, QA, DevOps and operational support teams that manage this infrastructure. Position is expected to liaison with the business to ensure that systems are meeting expectations as well identifying opportunities to develop new solutions to continue to enable the business.
Responsibilities
- Lead and grow the Technology Systems organization, building a highly professional and motivated group
- Deliver solutions with consistently high quality and reliability, in a timely and predictable manner
- Must have the flexibility to address dynamic market and customer needs with rapid turnaround time
- Management of departmental resources, staffing and build a best-of-class engineering team
- Establish a philosophy of modular, well specified and documented solutions architecture to ensure efficiency and maintainability
- Manage customer support issues in order to deliver a timely resolution to their issues
Qualifications
- Proven ability to recruit and retain software developers and managers using strong team building skills
- Excellent managerial skills and interpersonal skills; effectively communicates and collaborates with all areas of the company
- Reputation for creating and leading a high-performance culture; a high-energy individual who can motivate and energize others
- Strong understanding of engineering software processes, life-cycle methodology, configuration management, release management and system verification and test
- Promotion of Agile culture and processes
- Has successfully developed products in a managerial capacity, brought them to market and managed on-going maintenance and upgrade releases
- Technical experience in the following areas preferred:
- Agile Accelerator, GIS, Fiber build infrastructure, Inventory systems (Smallworld, ESRI, etc), AWS Cloud, SalesForce development
- Using or developing Enterprise Reporting, Business Intelligence Tools, Analytics, Machine Learning/AI
- Understanding data mining, data cleansing, data quality, or data integration
- Understanding and implementation of best security practices
Rewards
- Competitive compensation
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave