Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to create, optimize and measure every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to execute where it matters most—creating experiences and cultivating connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power world-class customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past three years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies. We’ve also been listed on Wealthfront’s  Career Launching Companies List for the past two years,  rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100. 

We have a nationwide presence with offices in San Francisco, New York, and Denver, and London. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, explore our Culture and About Us page.

How you will make an impact:

Our vision at Iterable is to connect people with products that bring them joy. Yes -- JOY. Do you want to bring more joy to people across the world? And rid the world of joyless, frustrating, impersonal experiences with brands? This may be your opportunity. Companies are challenged to create moments for their customers that turn into memorable experiences. Marketers have more data than ever before, but to drive data-driven experiences, they must break down data silos and segment the data in ways that power engagement.

While the Iterable platform is incredibly powerful, technology alone cannot solve all of the challenges that marketers and their companies face today. A sound strategy for growth and customer experience incorporates a balanced combination of people, process, and technology. The mission of Strategic Services is to help current and future Iterable customers and their amazing growth/CX teams build and implement that strategy.

Reporting to the VP, Professional Services in Denver, the Director of Strategic Services is a new role for us in a brand new team: Strategic Services. It is critical that you have a supercharged Growth Mindset, because you will be partnering with teammates within and outside of Strategic Services to go-to-market with value-add services that maximize value, drive platform adoption, increase expansion, support retention, and promote advocacy. You will build frameworks that will eventually lead to productized services. You’ll need to take risks, make mistakes, learn from them, then forget them and start the next iteration -- fast.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

In this role you’ll get to:

• Serve as an integral member of the Professional Services Leadership Team, helping to design and implement our strategy for customer success, employee engagement, and sustainable growth
• Lead the design and building of a Strategic Services team and practice in Professional Services
• Educate internal teams about Strategic Services, marketing strategy, growth marketing, customer experience, marketing technology, and more
• Be a thought leader active in our marketing channels
• Partner with Education Services to develop world-class strategy training content.
• Partner with Marketing, Product, Solutions, Sales, and Success to bring to life our Value Framework.
• Partner with Sales to pitch services to Enterprise C-suite executives
• Laugh with others, laugh at yourself, take your job seriously but not take yourself too seriously (and enjoy others who do the same)

We are looking for someone with a successful track record of demonstrating:

• Our core values: Trust, Humility, Growth Mindset, Balance
• Define and implement the vision and strategy of building a Strategic Services consulting practice
• Scope and pitch services to Enterprise C-suite
• Building high trust relationships with team through vulnerability; coach and mentor them with high EQ
• Flexibility, adaptability, and comfort with uncertainty
• Ability to build high-trust/high-influence cross-functional relationships
• Helping enterprise customers build bridges between their business and technology
• Strong opinions on the state of marketing and the marketing technology landscape
• Intrinsically motivated to -- and energized by -- overcoming challenges and achieving objectives
• Organizational change management and the ability to achieve buy-in + adoption of change at scale
• Impeccable written and verbal communication skills at all levels to all types of audiences
• Build relationships with customer executives as strategic advisor and critical business partner
• Build and use marketing frameworks to educate customers, prospects, partners, and employees

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO 
• Daily lunch allowance
• Monthly Employee Wellness allowance 
• Quarterly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Last Update: 4/6/2021