Company Overview
Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
JOB SUMMARY
The Director, Self-Service Platforms will play a crucial technical leader role within Self-Service Products and Platforms (SSPP). Accountable for delivering software solutions within the broader SSPP organization, the Director, Self-Service Platforms will lead front-end application development teams. Responsible for developing a high performing delivery teams. Success will be measured by the velocity of products launched and customer satisfaction achieved.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Oversee a highly functional team of 20+ developers and testers, responsible for all aspects of front-end software development for one or more Self-Service applications.
Lead UI software development for customer-facing applications supporting Spectrum customers.
Use metrics and reporting to take action to ensure application health and performance
Leverage continuous improvement processes to achieve high performing delivery teams
Solve customer problems through elegant and functional user interfaces
Hold self and team accountable to software delivery commitments
Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
Responsible for the technical execution and decisions for all software solutions created (includes information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
Responsible for the quality and performance of all software solutions created.
Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
Set objectives to deliver on business and personal outcomes for self and staff
Partner with internal and external organizations to receive input and to build alignment on technical execution of solutions.
Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.
Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Create communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English

• Possess demonstrated technical knowledge of front-end UI development
• Hands on experience in architecture, design and performance optimization of customer facing applications
• demonstrated understanding and application of software development design patterns
• Hands on experience developing software in multi-layered, distributed architecture
• Data driven decision making and strong analytical skills
• Direct leadership experience working within multiple UI technology stacks including HTM5/JS and mobile
• Understands where the customer and industry is going and how our products must adapt to meet those needs
• Expert ability to analyze, interpret and present data
• Expert ability to manage complex and diverse projects
• Demonstrated business acumen and sense of urgency to achieve business results
• Demonstrated problem resolution techniques, ability to find solutions
• Demonstrated presentation tool skills, including MS Excel and PowerPoint
• Demonstrated communication skills, verbal and written, for internal and external customers
• Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
• Ability to communicate effectively orally and electronically
• Ability to make decisions and solve problems while working under pressure
• Ability to develop, communicate and implement strategies and tactics
• Ability to manage and deliver against several initiatives simultaneously
• Ability to supervise and motivate others
• Ability to prioritize and organize effectively

Required Education
Bachelor's degree in technical field such as engineering or computer science or relevant work experience
Required Related Work Experience and Number of Years
Experience Leading Complex Projects - 8
Experience in Application Development Process - 8
Team (Direct Staff) Leadership- 5-7
Budget Management - 2-5 MPD737 337233 337233BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of
$124,000.00 to $220,000.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.