Director of Quality

| Greater Denver Area
The company
Outrider, the pioneer in autonomous yard operations for logistics hubs, helps large enterprises improve safety, increase efficiency, and optimize their workforce. The only company exclusively focused on automating all aspects of yard operations, Outrider eliminates manual tasks that are hazardous and repetitive. Outrider’s mission is to drive the rapid adoption of sustainable freight transportation by deploying zero-emission systems. Outrider is a private company backed by NEA, 8VC, and other top-tier investors.
The role
Outrider seeks a lead systems engineer to guide all aspects of system reliability design, development, and commercialization via the creation and implementation of a quality management system (QMS).
This role will be critical in helping refine the features and functionality of a sophisticated robotics-centric service that must be highly predictable, reliable, and economical. The engineering/operations leader filling the Director of Quality role will influence all aspects of product development, introduction, and operation of The Outrider System to drive repeatable and scalable logistics automation -- from architecture, to software and hardware, to field support, to maintenance and warranty items.
The Director of Quality will report to the COO and build an overarching quality methodology that addresses engineering, manufacturing, supply chain processes, and fleet operations. 
The ideal candidate for this role has successfully led quality/reliability efforts at a mobile robotics or autonomous vehicle project that resulted in large-scale production and commercialization. However, excellent candidates could also hail from the medical device, telecom/networking equipment, aerospace, or other sectors whose business performance heavily depends on quality management processes that deliver safe, precise, predictable, repeatable, and scalable products and/or services.

Responsibilities

  • Design, develop, launch, and build the culture, processes, and benchmarks that drive high quality and reliability for an integrated, system-of-systems automation service -- including the design of an overarching quality management system (QMS)
  • Direct commercial, operations, and engineering functions to ensure that commercial service availability & reliability meets business and customer objectives
  • Consult with engineering to design high reliability into the system, from initial concepts through development
  • Create and implement processes and procedures to report and triage field data, issues, and failures
  • Foster high levels of organizational accountability across functions
  • Manage supplier quality, including component suppliers and contract manufacturers
  • Define the total system reliability approach and decompose requirements to lower level subsystems and components
  • Identify verification steps (e.g., analysis, tests) to confirm that the system, subsystems and components will meet customer expectations
  • Provision, establish, and maintain various engineering, reliability and quality tools & techniques throughout development, including FMEA, FTA, poke-yoke, MSA, derating/redundancy, RGT, HASS, HALT, etc.
  • Support quality process development and initial quality management certification (e.g., ISO-9001)
  • Regularly report performance metrics to engineering, operations, commercial, and executive functions
  • Travel as required, including internationally

Required qualifications

  • 10+ years' experience in a production environment with complex, software-driven, electro-mechanical systems
  • 5-7+ years' background in a senior quality management or reliability engineering role with responsibility for fielding products that exceed internal and external design and manufacturing requirements
  • Successful design and implementation of a quality management system (QMS) for an integrated hardware/software product
  • Background driving ISO-9001 certification for a system-of-systems product that incorporates both software and hardware
  • Proven track record of developing full-cycle product development and quality management processes, including tools and techniques mentioned above
  • Comfort and familiarity working with outside contractors and consultants
  • Strong communication skills, including a track record of interfacing with executives
  • Referenceable skill and success leading teams, directly or indirectly, as part of complex development efforts
  • Bachelor's degree in engineering, operations research, or equivalent field

Ideal qualifications

  • 5+ years' experience in production robotics
  • Experience building and leading quality organizations in a fast-growing environment
  • SW reliability & cloud availability experience
  • ISO-9001 certification

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Location

Our company is just steps away from hiking, mountain biking, climbing, and the New Terrain Brewery.

An Insider's view of Outrider

What’s the vibe like in the office?

We’re fired up to solve the urgent problem of yard automation needed for a more resilient supply chain. No one walks alone at Outrider. If anyone is stuck or needs help, people line up to lend a helping hand. This is an interdisciplinary problem, so the best and brightest engineers across multiple areas of expertise must work together to solve it.

Michael Cutter

Principal Computer Vision Engineer

What does your typical day look like?

A typical day starts on the computer modeling robotic designs. Next, our team holds a daily standup to discuss progress and goals. Then, I assemble prototypes. During lunch, I mountain bike with coworkers on N. Table Mountain. The afternoon is my favorite -- testing the robots on our autonomous vehicles. I love watching robots do cool things.

Martin Sotola

Robotics Engineer

How has your career grown since starting at the company?

At first, I was overwhelmed by unfamiliar software, robotics, and logistics jargon and the fast pace. Hard work, hustle, and awesome co-workers reduced my learning curve. In no time, I was contributing and saw my responsibilities expand -- working with engineering, commercial team and customers. I’ve seen exponential growth in my career and myself.

Kayla Holcomb

Associate Project Manager

How do your team's ideas influence the company's direction?

Daily, we’re solving complex, cutting-edge engineering problems. We encourage and welcome new and innovative ideas. In close collaboration with our customer-facing teams, engineering turns ideas into products that solve big pain points for very large companies. The majority of our team's ideas have morphed into solutions deployed at customer sites.

Dan Ambrosio

Senior Software Engineer and Head of Software Integration

What are some social events your company does?

When we’re not working or noshing on snacks provided in the kitchen, we’re sipping pints together in the brewery across the road. Many like to go hiking, running or mountain biking several days a week on N. Table Mountain also across the road. Others do Cross Fit or hang out socially outside of work. And, there’s a monthly company-sponsored lunch!

Tessa Ronan

Autonomous Vehicle Controls Engineer

What are Outrider Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Outrider also provides 4 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Outrider hosts monthly company outings.
Stocked Kitchen
Parking
Professional Development Benefits
Promote from within
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