Director of Production Operations

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Remote - Anywhere in U.S.

Ciitizen is now Invitae

Bringing together the power of genomic and clinical information within a new kind of patient data platform to improve healthcare decision making at personal and systemwide levels. Learn more here.

About the Company

Ciitizen is a health technology platform that enables patients with cancer and rare neurologic disorders to collect, digitize, and share their health information. Funded by Andreessen-Horowitz and founded by serial entrepreneur and former Head of Health at Apple (Anil Sethi), it began with the simple idea that anyone should be able to manage their own medical records, but was motivated by the harder reality of helping Anil’s own sister fight her battle with cancer.

Our mission is for patients to control their healthcare data so that they can control their healthcare options.

About the Team

Clinical Operations is the powerhouse of Ciitizen. As the biggest team we have, ClinOps make it possible to empower patients with their medical history, leveraging a suite of proprietary clinical data extraction software to generate structured data exports for our oncology and neurology patients. The team is comprised of experienced, passionate clinicians averaging >10 years of experience in their respective fields.

About the Role

As  Director of Production Operations at Ciitizen, you’ll lead a clinical and operationally driven team whose objective is to deliver high quality clinical data to our patients and partners.  We’re looking for a dedicated and data-driven critical thinker with a passion for working at the intersection of healthcare and technology (specifically, product development and optimization). You do not need to be a practicing clinician, though you will need a baseline level of familiarity in order to get up to speed on our clinical data models quickly - and we have a passionate team of clinicians who are eager to help. You do not need to be a former Product Manager, though you will need to be able to understand how to spec out requirements and liaise with engineering - and we have a dedicated team of PdMs and engineers you can rely on and learn from. 

We’re looking for someone who can drive product strategy and optimization, and manage a team of 30+ to deliver high quality data to our patients and partners. You will need to drive clinical strategy, operational strategy, and product strategy to succeed. We’re looking for someone who is excited about this type of challenge and who will get into the weeds on implementation, QAing bugs, testing new approaches, thinking outside the box to scale this team’s capacity. We value curiosity, humility, and a solution-oriented mindset over finding the perfect background. 

To summarize, this critical role will have three primary focus areas. 

  1. Scaling the team structure and internal products to 10x+ their current capacity
  2. Deliver high quality clinical data to our patients and partners, including evaluating the team’s readiness to take on new work
  3. Developing and owning the clinical product roadmap required to deliver today and scale tomorrow
Some things we consider critical for this role:
  • A baseline level of familiarity with oncology and/or neurology to evaluate the impact of clinical data features
  • Experience designing and building process, product, and workflows to optimize a team’s capacity
  • Ability to drive data analysis and build custom dashboards to draw conclusions using imperfect and disjointed data
  • Familiarity with speccing out product and feature design and functionality
  • 5+ years working experience in product management, product operations, engineering, consulting, or healthcare operations role that worked closely with product and engineering teams
  • Experience building trusted partnerships with operations and engineering teams 
  • Exceptional project management skills, including the ability to prioritize and complete multiple projects with competing deadlines
  • Ability to work independently, take initiative, and demonstrate a strong sense of ownership
Bonus points: 
  • Familiarity with or interest in oncology and/or rare disease advocacy groups
  • Attention to detail and cross-functional relationship management skills
  • Excellent communication skills (both written and verbal)
  • Ability to drive multiple competing arguments to a mutually beneficial decision in a world with highly limited resources
  • Experience working at a fast-paced healthcare company
  • Familiarity with medical terminology and processes
  • Bachelor's degree or equivalent practical experience

Feeling ready to give 100% to empowering patients with their medical data? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Ciitizen, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

#LI-Remote 

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Location

Conveniently located minutes from downtown Boulder via Pearl Street or the Goose Creek Path. Easily commutable from all directions.

An Insider's view of Invitae (Formerly ArcherDx)

What’s the vibe like in the office?

Collaborative - when I walk through the Invitae office at any time of day, I can see cross-functional collaboration in action. Our team members are constantly connecting in structured and unstructured meetings to solve problems and achieve goals.

Sarah

Corporate Recruiter

How do you collaborate with other teams in the company?

Collaboration between functional groups is key to the Logistics team's success at Invitae. Working closely with Sales, Manufacturing, Assay Development, Customer Support, Finance and QA allows us to provide better customer service by improving our processes, troubleshoot, brainstorm new ideas, learn from each other and share our best "dad" jokes.

Judy

Logistics Manager

How do you empower your team to be more creative?

Creativity requires a break from the routine and the screen. Here at Archer the team gets creative through walks to the food trucks, lunch runs, climbing gym sessions or a few end of the week craft brews. Some of our best algorithms were developed or refined on the climbing gym mat.

Aaron

VP of Bioinformatics and Commercial Development

What are Invitae (Formerly ArcherDx) Perks + Benefits

Invitae (Formerly ArcherDx) Benefits Overview

At Invitae, our employees are the key to our continued success. Our culture is one of our most important strengths. A set of commitments we make to each other and to our customers to build a world-class organization in service of our mission. That is why Invitae proudly offers comprehensive perks and benefits program with choice and flexibility in mind.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Archer hosts company outings Semi-annually.
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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