Simple Energy is a fast-paced, Boulder-based startup. We graduated TechStars in 2011 and have continued growing and improving since. We are changing the world by helping people understand and reduce their energy consumption. We’re looking for a Director, Partner Success to create and oversee the execution of day to day operations within our Partner Success squad.

High level overview of this role:

Performance management:

• Owns and sets all KPIs for the squad and stretch goals
• Continuously provide feedback and mentorship to further develop Partner Success Manager personal and professional development
• Work closely with the counterparts to ensure PSMs are successfully scaling accounts

Operations strategy:

• Defines and allocates portfolio of products to PSMs that are competitive in the market space
• Responsible for all performance management, issue escalation and process improvement
• Identifies and manages risk; executes risk mitigation tactics and implements risk avoidance strategic planning
• Leads quarterly business reviews and strategic customer conversations around program execution and growth

 Project Management:

• Provides resource definition for forecasted product uptake by customers
• Forecast resource needs for client solution implementation & on-going service delivery
• Responsible for post project audits against estimations and resource allocation.
• Manage project progression and implementation as needed alongside the associated internal and external communication.
  

Cross-Functional Partnerships:

• Oversees coordination with Product Team on enhancements and adjustments needed to the product suite
• Escalates product issues to product group for revisions and adjustments as needed
• Performs post product delivery lesson learned sessions to refine future product offerings and deliveries

To get started right away you will have:

• Experience: At least 5-7 years of experience in a fast-paced environment such as technology, consulting or a startup
• Thought Process: An appetite for problem solving, knack for structured thinking and process creation, ability to spot unusual patterns
• Values: Aligned to Simple Energy’s mission, self-aware and has a positive, proactive attitude
• Discipline: Excellent time management skills and ability to handle multiple projects/tasks simultaneously. Is extremely process and policy oriented.
• Agility:  Experience leading in an Agile environment including a functioning knowledge of Jira and Confluence.
• Great communicator: Has conflict resolution skills to always maintain a results-oriented work environment. Communicates proactively across the team.
• Analytical and Detailed: Thorough excel background with the ability to navigate and create VLookups, pivot tables and macros. Strong attention to details in analysis and content and design review

Simple Energy does not work with third party recruiters.