Travelers Haven is looking for a dynamic, experienced, and knowledgeable leader of people, slayer of problems, and hustler for opportunities for our Director of Operations role.

Hiring rate/range: $100,000 - $120,000 annually, with a variable incentive bonus at an annual target of $20,000 and equity in the form of stock options. 

Actual compensation offered to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base and target incentive (if applicable) will be finalized at offer.

Work Location: Denver, CO. Our office is open, and we require all staff to be in the office a minimum 2 days per week. 

Summary:
The ideal candidate will have experience leading entry-level roles and supervisory roles, transforming teams, processes, and creating positive outcomes for the broader organization. In addition, candidates must have a highly versatile skill set to juggle a wide range of responsibilities, including, but not limited to, data analytics, people management, hiring/firing decisions, presentations to Executive team or Board of Advisors, strategic planning, budget planning, etc. Regardless of the task, the ideal candidate has a knack for getting things done and delivering results. Whether that’s through original ingenious solutions or by borrowing best practices.

To fast-track the onboarding experience for the ideal candidate, there will be a probationary 90-day period where the person will be tasked with three key objectives that will allow them to dive-deep into the inner workings of a critical department in the organization, Territory Management. This team is responsible for producing quotes for our clients based on their housing needs. Anything and everything will be in-scope, from team structure/organization to commission plans to systems and processes.

Upon successful completion of the initial 90-days’ objectives, this person will have opportunities to collaborate with the Executive team and plan a transition into any of the following:

• Strategic Sourcing/Territory Management (Going deeper into the role from the trial period and building more scale, technology, org structure and processes)
• M&A Integration (We plan on growing through acquisitions starting later this year)
• Operations Management (Getting additional teams to lead)
• Business Unit Leader (P&L responsibilities with a crossfunctional team consisting of varied roles)
• Continuous Improvement (Building a Lean Six Sigma Center of Excellence)
• Quality Assurance (Achieving 6Sigma levels with guests’ experience within our move-in processes)
• Potentially other strategically important opportunities

This position will report directly to the CEO during the probationary period with dotted line to the VP of Strategic Partnerships.

Essential Functions:

• Continually and proactively evaluate and identify market trends and external factors that may impact internal performance such as new construction, apartment vacancy, inflation, eviction moratoriums, etc.
• Manage and lead a team of about a dozen people including individual contributors and supervisory roles.
• Lead, through influence and business cases, your peers and executives to proactively test new ideas, processes, and technologies.
• Communicate succinctly and proactively across all layers of the organization and be comfortable presenting at allhands meetings with all of our associates.
• Effective problem solver through data analytics, kaizen events, and ingenuity.
• Works crossfunctionally to understand inputs and outputs and how the relate to other department’s performance, particularly how the impact the overall financial position of the company.
• Hiring, promotions, and firing of department’s team members. Conducts performance evaluations and oneon-one meetings in a timely and constructive manner.
• Establishes quantitative and qualitative metrics, KPIs, guidelines, and standards for the department. Identifies opportunities for continuous improvement.
• Evaluates current training requirements and develops improvements, resulting in optimal performance of operational staff.
• Implements policies and procedures and changes to those that will continue pushing the envelope on what is possible from a performance standpoint.
• Projects a positive image of the organization to associates, customers, industry partners, and the community atlarge.
• Performs other duties as assigned.

Requirements:

• Excellent communication skills: verbal and written
• 10+ years of experience in operations management roles
• Experience leading projects, establishing timelines, delegating authority, and holding others accountable for deliverables
• Proven record of improving team or department’s performance quickly and effectively
• Superior interpersonal and influencing skills. Has the ability to communicate complex concepts to a wide array of audiences
• Lean Six Sigma certified and/or experience implementing six sigma (or similar)processes
• Extremely proficient in the Microsoft Office Suite and other data analytics tools
• Excellent organizational skills and attention to detail
• Proactive decisionmaker and problem solver
• Bachelor’s degree in Engineering, Management, or related fields. MBA is preferred but not required.
• Experience in an Operations rotational program is preferred but not required.

EEO Statement:
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We recognize that financial rewards and great benefits are important aspects of an ideal job. Here’s what we offer:

• Unlimited Vacation
• Paid sick leave
• Paid holidays
• Medical, dental, vision & supplemental insurance
• 401k plan + employer match
• Unpaid flex time
• Life Insurance
• On-site gym
• Employee Assistance Program
• Deeply discounted hotel rates
• Regular team-building events and outings
• Flavored sparkling water on tap
• Arcade games, golf simulator, and more
• Collaborative workspaces with adjustable sit-stand desks
• Breathtaking views of the Rocky Mountains and Downtown Denver
• Company Paid Parking