Director, Operations Risk & Control

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About the Team:
Reserve Trust is the first fintech trust company with a Federal Reserve master account. We provide B2B payments services that financial institutions and fintech’s have previously only been able to obtain from correspondent and sponsor banks. Unconstrained by legacy banking systems, the company is actively building new services, APIs, and payment rails to support embedded and real time payments for any fintech service or software platform. Headquartered in Colorado, the company is backed by some of the world’s best financial technology investors including QED and Fintech Collective.
 
Our Company Values:
Trust, Curiosity, Drive and Collaboration

Our Company Culture:
As a member of the Reserve Trust team, you are expected to contribute your talents and energies to conducting our business and improving the culture and quality of Reserve Trust. We value teamwork and collaboration within your department and cross functionally. We encourage knowledge sharing and challenging the norm. We value each other thru active appreciation and recognition.  Bring your best practices to the table to help us build a world class, leading payments platform that continuously pushes the envelope in customer service. We want you to be the best version of yourself with us!
 
How You Fit In:
The Director of Operations Risk & Control is the first line of defense risk manager within the operations team at Reserve Trust. This person will play a critical role in supporting the COO to ensure that a cohesive and efficient strategy, process, and procedures exists to manage and mitigate operational, compliance and other risks presented by the sales, marketing, customer success and payment operations functions (collectively, “operations”).
Reporting to our COO, this role requires extensive collaboration across key business functions including risk, compliance and legal to implement the risk management framework, as a key component of the Enterprise Risk Management (ERM) Program.
 
What You’ll Do: 
Develop and implement the risk program for operations
· Develop “target operating model” for operations team risk program (including people, process, and technology), taking account of existing first line and second line risk management program and supporting capabilities
· Develop & prioritize roadmap for establishing operations team risk program target operating model
· Drive operations policy & procedures drafting, periodic review, and updates
· Provide subject matter expertise across enterprise on operational risk management matters
· Collaborate closely with the enterprise risk programs to align operations risk team structure, governance, processes and results with enterprise-wide mandates
 
Maintain RCSAs and lead incident management
· Establish and execute the risk and control self-assessment (RCSA) program for operations
· Continuously identify, prioritize, and resolve gaps or deficiencies in internal controls, based on RCSA and enterprise risk results
· Lead incident management process for risk events involving operations, including the identification, evaluation (including root cause analysis), and remediation of the incident and appropriate coordination with risk, compliance, IT/information security and other relevant departments
 
Oversee risk reporting, governance, and Key Indicator (KI) development across operations
· Establish immediate and target-state key risk indicators and define data requirements for tracking and reporting on KRIs
· Assist enterprise functions with KI reporting
· Ensure adequate controls and KRI monitoring and escalation procedures in place for key operations functions
· Evaluate reporting quality and data integrity, work with product and engineering teams to enhance data sources, information systems and tools to improve data collection and reporting
· Present operations risk program reviews to COO, Compliance/Risk executives, and other senior management as necessary.
· Participate on any management level committees as appropriate to support risk and compliance-oriented activities.
Continuous Operations Team & Key Risk Process Enhancement
· Identify training needs for risk issues that group faces, with emphasis on operational and compliance related issues, partnering internally and externally with 3rd party vendors to deliver role-based training in response to findings or to improve risk management skills across organization
· Interact with regulators as needed and maintain a working knowledge of applicable Federal and State banking and/or trust charter laws and regulations
· Obtain and maintain necessary training to keep current on regulatory compliance and B2B payment operations and operational risk best practices.

Basic Qualifications: 
· Minimum of 10 years of demonstrated hands-on experience and subject matter expertise in developing, implementing, and managing operational risk or enterprise risk programs within the banking, payments and/or financial services industry
· Functional understanding of B2B payment operations, payment rails (ACH, FedWire), and key associated operational risk and compliance requirements (AML/OFAC)
· Deep understanding and experience in assessing risk in each component of a complex business
· A proven track record of establishing a proactive, constructive dialogue and partnering effectively with business leaders across an organization to implement and cohesive and efficient enterprise risk program

Preferred Qualifications: 
· Regulatory compliance familiarity and experience including FINRA, OCC, state agencies, FRB and international obligations
 
What Reserve Trust Offers:
· Competitive Salaries
· Stock Options
· 401(k) with company contribution
· Excellent No-Cost and Low-Cost Medical, Dental and Vision plans for employees and dependents
· Short-Term Disability, Long-Term Disability and Life Insurance
· FSA and HSA Plans
· Flexible PTO
· Home office stipend
 
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $125,000 – 150,000. Reserve Trust intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience and location.
 
The Reserve Trust Company does not discriminate on the basis of age, race, religion, national origin, disability, gender, or any other protected status.



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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RustLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • MaterialUILibraries
    • ImmerLibraries
    • HyperFrameworks
    • tokioFrameworks
    • PulumiFrameworks
    • TerraformFrameworks
    • NATS/STANDatabases
    • CockroachDBDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • Lead ForensicsAnalytics
    • Google Tag ManagerAnalytics
    • Google Analytics 360Analytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • VectaryDesign
    • AbstractDesign
    • WebflowDesign
    • Adobe Creative CloudDesign
    • AsanaManagement
    • Azure DevOpsManagement
    • WebflowCMS
    • SalesforceCRM
    • MailChimpEmail

Location

Our company HQ is tucked away in the heart of Denver Tech Center. Within walking distance to RTD Light Rail, restaurants, and on-site gym.

What are Reserve Trust Perks + Benefits

Reserve Trust Benefits Overview

· Competitive Salaries
· Stock Options
· 401(k) with company contribution
· Excellent No-Cost and Low-Cost Medical, Dental and Vision plans for employees and dependents
· Short-Term Disability, Long-Term Disability and Life Insurance
· FSA and HSA Plans
· Flexible PTO
· Home office stipend

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Work remotely 1 days per week, Work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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