Director, Incident Response Engagements (Remote) at Red Canary

| Greater Denver Area
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Why Red Canary
Red Canary was founded to make security for every business better by protecting organizations around the world from cyber threats. Our combination of market defining technology, processes, and expertise delivered using an innovative SaaS model is preventing breaches every day.
The Red Canary Security Operations teams continue to push the boundaries of detection and response with a unique combination of security operations, threat intelligence, threat research, and detection engineering in close collaboration with the development team that designs our analysis platform and the Red Canary Threat Detection Engine.
Why You Matter
You will lead Red Canary’s short term engagement program. Under your leadership, Red Canary will be seen as the number one partner and enablement platform for teams executing incident response, compromise assessments, and similar short term security engagements.
You will be accountable for the program direction, partnership development, and operational execution of Red Canary short term engagement offerings that support our delivery partners. Your team is responsible for serving both our partners and the thousands of organizations we serve who have been breached or need assistance. Adversaries are continually evolving and attacking businesses - and your team is the tip of the spear. 
Your team will educate Red Canary and the community about current adversaries and techniques so they can better detect and respond to those threats.
Who You Are
You have demonstrated success building and directing service delivery partnerships and guiding high performing operational security teams.
You get excited to build and lead great teams that empower strategic partners to leverage Red Canary to scale at an unprecedented pace. You understand both the business and operations of incident response, compromise assessments, and related security services. You have a proven track record of growing programs and solving complex problems.
You’ve seen how incident response teams have been challenged by traditional methods of collection, investigation and response. At Red Canary, you will lead the program to support the delivery of incident response, compromise assessments, and other short term security engagements through partnerships with leading consulting firms. You will set the direction and guide the program growth through operational execution, partner enablement and recruitment, and product offering vision.

What You'll Do

  • Operate as a part of the Red Canary extended leadership team to understand business priorities, strategic direction, and ensure alignment with the overall growth plan.
  • Ensure alignment with sales, operations, and product on pipeline generation, service delivery, new feature priorities.
  • Define and communicate program growth direction including target partner recruitment, new service definition, and pipeline growth plans.
  • Manage resources to ensure that high-value tasks are prioritized and completed.
  • Identify and report the most important metrics to measure program effectiveness and growth opportunities.
  • Advocate for priorities across the different units of Red Canary to meet partner needs and to increase program revenue growth.
  • Mentor and coach leaders within your team, providing advice for performance improvements and career guidance.

Additional benefits of working at Red Canary include:

  • Exceptional healthcare and dental coverage including fully paid premiums
  • Unlimited vacation
  • 401k and flex-spending accounts
  • Phone and internet stipend
  • Fitness/Gym membership stipend
  • Discretionary budget

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We are in the heart of Downtown Denver one block from Union Station. We provide an RTD pass and you have access to 100's of restaurants and events.

An Insider's view of Red Canary

What's something quirky about your company?

There’s a thing we do at Red Canary called BEASTMODE. On a quarterly basis, everyone comes to Denver and we spend three intense days together.The reason it’s called BEASTMODE is that in the very early days of the company, we’d spend endless hours in a single room, fueled by ample amounts of caffeine, building a company of which we could be proud.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

What makes someone successful on your team?

Providing such an exceptional level of support and care that our customers renew and expand their commitment to partnering with us. I hope that the Red Canary level of post-sale support becomes the model our competitors and partners are chasing.

Stacie

VP, Customer Care

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What’s the vibe like in the office?

I am most proud of the fact that the culture of the team has not only stayed in tact, but has matured and elevated, despite the rapid growth. Senior team members constantly go out of their way to ensure that new CSEs are welcomed, growing, and set up for success. Success is rooted in team dynamics and culture.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Vacation & Time Off Benefits
Generous PTO
Red Canary offers Flexible Time Off for vacation time as well as sick time and other leave benefits.
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Colorado Athletic Club membership / fitness budget. Mobile phone stipend. Discretionary budget. Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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