Director of Hotel Engine Groups - Hotel Engine

| Greater Denver Area
Summary/Objective:
We are seeking an individual leader who has a strong Sales and Account Management background with a proven track record of successfully managing a team within a fast-paced environment. He/She is responsible for the management of the Hotel Engine Groups team and the execution of process and strategy. Success comes from the ability to drive the company’s customer growth and acquisition to ultimately achieve the company’s revenue goals and client satisfaction scores. The ability to analyze, build and implement new process will be critical.
Essential Functions:
  • Grow, coach and directly manage a team of 6+ individuals.
  • Analyze current process and systems to identify opportunities to develop and oversee new processes, scripts and incentives for the team.
  • Work together with VP/Director to develop and maintain a set of key performance indicators that drive successful behaviors.
  • Work in conjunction with VP, Director, and Account Executives to identify and execute on existing and new growth opportunities.
  • Accountable for team’s execution of process and strategy along with the team’s performance against goals.
  • Effectively execute new hiring, onboarding and training as the company continues to grow.
  • Collaborate with marketing to improve the volume and quality of incoming leads.
  • Ensure continual engagement is occurring within the team through incentives and motivational tactics.
  • Continuously drive high client satisfaction score and be a point of escalation for client issues.
Competencies:
  • Ability to manage at both a strategic and operational level.
  • Create and maintain relationships with current and key potential customers and partners.
  • Understand and comprehend the intricacies of the travel industry.
  • Outstanding consultative selling abilities and excellent interpersonal skills with executive level customers and partners.
  • Proven sales, customer service, and management track record in a fast-paced environment.
  • Ability to work collaboratively with colleagues and staff to create results driven environment.
  • Aptitude for problem solving and implementing new processes.
Required Education & Experience:
  • Bachelor’s degree from a 4-year college or university.
  • 5-6 years of successful business to business sales, account management, & strategy experience in comparable industries, with 3+ years in a people management position.
  • Knowledge and experience with Salesforce is a plus.
  • Passionate about hitting goals and formulating relationships with new and current clients.
Supervisory Responsibilities: Directly manage Client Account Managers (6+ employees)
Travel: One to two trips per quarter. Length of stay typically 1-4 days.
 
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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