Director of Experience and Success

| Greater Denver Area
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Job Description
GENERAL DUTIES & RESPONSIBILITIES
Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.
EDUCATION REQUIREMENTS
Bachelor's degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES• Requires strong management, organizational, team building, coaching and mentoring skills• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence• In-depth knowledge of FIS products and services and business operations• Requires high level of understanding FIS business systems and industry requirements.• General knowledge of financial and/or payment solutions technology including systems, applications and banking practices• Requires expert negotiation and communication skills, both written and verbal• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations• Skill in productivity, planning, and workload management• Requires solid decision-making and problem solving skills• Requires the ability to establish and maintain effective working relationships and the ability to interact effectively with all levels of personnel and management across technical and business functions across FIS as well as client/partner organizations• Ability to identify, address and resolve employee related issues
FIS JOB LEVEL DESCRIPTION
Under Review
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Location

Our Denver office is located in the Tech Center at Belleview & I-25, and our pictureqsue Durango office is nestled alongside the Animas River.

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