Director, Delivery Integration at GHX

| Greater Boulder Area | Remote
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Reporting to the Executive Director of Solution Delivery, the Director, Delivery Operations position will work to achieve operational excellence across the GHX Solution Delivery organization by ensuring that cross functional scrum teams they lead are delivering an efficient, predictable and repeatable customer experience. The results achieved should reflect a high quality, high value customer experience while meeting or exceeding GHX OPEX, revenue, and utilization goals. This role establishes strong relationships with product management and sales leaders in order to remain knowledgeable on a wide portfolio of GHX solutions, affect product development direction, and to be an expert in the value those solutions deliver to GHX customers.Principle duties and responsibilities:
  • Oversees a vertical portfolio of products for their delivery to customers, ensuring that the value delivered meets customer expectations. Ensures projects have a current status, revenue is forecasted accurately, and issues are resolved or escalated expeditiously.
  • Leads and provides resources for Go To Market activities for new products, ensuring that all documentation is in place, and staff trained to deliver implementations as agreed to cross functionally in the organization.
  • Develops strategies that leverage current technology and improve solution delivery.
  • Identifies product improvement opportunities that may result in an enhanced customer experience or drive higher margin. Socializes and marshals those improvement opportunities through established processes.
  • Manages, supports and mentors GHX project management, implementation and integration staff to ensure strong performance and compliance with approved methodologies and practices (agile-scrum).
  • Develops the team to achieve a high degree of cross training that leads to greater flexibility and capacity.
  • Engages with contractors as appropriate to supplement resourcing needs or to acquire specialized skills.
  • Supports the Sales team by providing process and domain expertise.
  • Serves as a customer and internal escalation point for both project and technical issues.
  • Reviews SOWs to ensure Solution Delivery responsibilities are clearly defined and advises on level of effort required to implement.
  • Supports Sales to Solution Delivery and/or Solution Delivery to Support transitions for new business.
  • Supports the Project Delivery Model and monitors the capacity of their teams to ensure that the organization remains in line with service level agreements. Identifies capacity bottlenecks proactively.
  • Works towards operational excellence and continual quality improvement to drive an optimal GHX customer experience as well as internal efficiency.
  • Contributes to department capacity, revenue, project status and performance reporting.
  • Assists with the delivery and follow-up related to customer satisfaction surveys.
Required Qualifications:
  • Bachelor's degree in related discipline, or 10 years relevant work experience, or a combination of education and related experience.
  • 2 years leadership experience of remote teams of 10 or more
  • Demonstration of varied success in the implementation and integration of mission critical IT solutions, preferably in a healthcare environment.
  • Knowledge of relevant data standards (i.e. EDI/XML/MMIS proprietary formats) and can act as a technical resource for both their teams and product management.
  • Experience with server and desktop Operating Systems (DOS, Windows, UNIX).
  • Experience with computer hardware, networking, security standards, and communication protocols.
  • Expertise with Enterprise Application Integration (EAI) software and technologies.
  • Experience with specific Materials Management Information Systems (MMIS) and/or Enterprise Resource Planning (ERP) systems (Infor, PeopleSoft, SAP, Oracle, Workday, etc.).
  • A high degree of expertise Knowledge of EDI/XML data translation software (i.e. Gentran, OnCall, Quicklink, GEIS).
  • Familiarity with healthcare supply chain business processes and solutions that automate those processes.
  • Demonstrated ability to think strategically.
  • Experience and ability to excel at managing staff in a fast-paced, customer facing and collaborative team environment.
  • Experience with business operations and reporting.
  • Excellent interpersonal, organizational, presentation delivery, analytical and problem solving skills.
  • Ability to travel up to 10% (US) required.
Personal Attributes:The ideal candidate is a strong leader with extensive experience successfully delivering complex healthcare IT projects. This individual will be customer focused and have exceptional client management and interaction skills. A commitment to excellence and a strong work ethic are essential to success. Additionally, the candidate must be an individual who has outstanding communication, analytical, planning, coordination, and project management skills, is innovative, and possesses leadership skills honed to generate collaboration across remote teams.Estimated salary range for this position: $105,500-$140,600Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.#LI-KL #LI-Remote
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Technology we use

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GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!


Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.


Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
$125 per month
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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