Director, Customer Success

| Greater Boulder Area
Send cover letter and resume to: [email protected]
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About Qualia & Adeptive Software

We’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

If that resonates with you and you are passionate about the role below, please drop us a line.

Role and Responsibilities

As the VP of Customer Success, you will be accountable for ensuring our customers are successful in using Adeptive’s ResWare product and the services and support we provide around it. Currently, Adeptive’s Customer Success organization encompasses an Account Management team, an Expert Services organization, and two support departments: customer support and technical support. Our VP of Customer Success is responsible for orchestrating these teams in order to help customers implement, use and optimize the way they use our sophisticated, enterprise software. Adeptive is passionate about providing the best and most knowledgeable services and support in the industry. The successful candidate will not only inspire the team and our company to deliver excellent customer service, but will also be a thought-leader in our industry.

Duties

  • Leadership, management, and accountability for the Customer Success team
  • Define and drive successful customer success outcomes including Life-Time Value, Reference-ability, and other recommended metrics suitable to our product and industry
  • Drive new business growth through greater advocacy and reference-ability
  • Evaluate and improve our current Customer Lifecycle
  • Continuously inform the stakeholders of portfolio progress, achievements, and risks (including product feedback for higher utility and reduced effort to service and support)

Job Requirements

  • Strong knowledge and 10+ years of experience leading a customer success team, preferably in an enterprise software environment
  • Demonstrated expertise and experience in at least two of the three domains of Customer Success: Account Management, Services/Consulting and/or Support.
  • Demonstrated ability to analyze problems/issues, diving deep when needed
  • Strong, natural empathy for customers AND a passion for revenue and growth
  • Experience in the title and settlement services or adjacent domains (mortgage, servicing, real estate) is a big plus
  • Business process analysis and continuous improvement  experience
  • Process, data, and metrics driven
  • Enthusiastic and creative leader with the ability to inspire others
  • Ability to manage through persuasion, negotiation, and consensus building
  • Strong people skills, ability to ensure disparate views are adequately heard
  • Demonstrated desire for continuous learning and improvement
  • Excellent verbal and written communication skills

 

 

 

 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases

Location

1000 S. McCaslin Blvd, Superior, CO 80027

An Insider's view of Adeptive Software Corporation

How would you describe the company’s work-life balance?

My family means everything to me, so work/life balance is a high priority. This saying, my last company required 12+ hour days. They pushed new releases over holidays and weekends. It gave very little time for anything else. That became the primary factor in coming to Adeptive. As a result, I've been able to get my Masters degree.

Chanda

Software Engineer

How do you collaborate with other teams in the company?

Unlike many other companies, collaboration at Adeptive is as simple as reaching out to the person you need whether that is your peer, your boss or Bryan our CEO. As a matter of fact, every person in the company is not only willing to work with you, but will actively seek you out to offer help however and whenever they can.

David

Technical Support Manager

What makes someone successful on your team?

Success is based on persistence and mistakes. Recognizing that you will make mistakes, and simultaneously knowing you will learn from those mistakes. Knowing that you have more then enough resources available to help you fix your mistakes is invaluable. Don't be afraid to take on new challenges, don't be afraid of making mistakes.

Melanie

Technical Support Engineer

What is your vision for the company?

Adeptive’s vision is to provide the highest value software solution to the real estate services industry. Our products and services are aimed at those companies that are innovative and prize automation, agility, flexibility and scalability above all.

Gorkem

SVP, Strategy and Product Development

What makes someone successful on your team?

We solve problems collaboratively & solo; all step up & help when needed. Our weekly meetings begin with light conversation & segueing to work-related matters. We share what each engineer is working on & provide an opportunity for each person to utilize the collective cognition of the team & work past roadblocks. This helps create a strong team.

Sean

Engineering Lead

What are Adeptive Software Corporation Perks + Benefits

Adeptive Software Corporation Benefits Overview

We pride ourselves on a comfortable and supportive work environment. We offer a competitive salary and benefits package including FSA, Health, disability & life insurance, dental and vision. Adeptive also provides a 401K Plan & matching, a flexible work schedule and a remote work program. We offer generous PTO, paid holidays, a stocked kitchen, casual dress, free on site parking and so much more!

Culture
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Adeptive Software provides employees with a 401(k)Plan managed by Empower Retirement. We also access to personalized retirement advice through a team of retirement professional at Fisher Investments.
401(K) Matching
We annually match 100% of contributions up to 1-2% of an employee's gross pay. Company match is determined annually based on the company's performance.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adeptive Software provides employees with a flexible work schedule that includes core hours with flexible start and end times.
Remote Work Program
Our remote work program includes full-time remote for specific positions, work from home 1 day per week, and work remotely on occasion as needed.
Vacation & Time Off Benefits
Generous PTO
Adeptive employees receive 4 weeks per year of paid time off.
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Parking
Free on-site parking.
Professional Development Benefits
Lunch and learns
Adeptive hosts lunch and learn meetings at least once per month.
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Send cover letter and resume to: [email protected]
Apply now
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