Oh Snap!
This job is no longer active - but you can still view the details below.

Director, Customer Success

| Greater Boulder Area

Envysion, a leading provider of video-based SaaS technology solutions for retailers, including fast casual restaurants, convenience stores wireless dealers, is seeking a Director, Customer Success. The Director will be responsible for planning, developing, managing a team, and executing corporate strategies around onboarding and lifecycle management of Envysion’s new and existing customers. The Director will work cross functionally with all areas of the company to design, monitor and deliver the best possible customer experience. Accountability for operational and customer satisfaction will be essential components of this position.

Core Functions

  • Determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction.
  • Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process.
  • Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology.
  • Develop and manage a reporting process to identify upcoming and missed milestones within the onboarding process.
  • Define and implement procedures, metrics, and reporting processes related to our application usage to determine key insights to the customer experience.
  • Implement a process for the continual analysis of customer activity, team performance and company processes to identify areas of improvement, develop appropriate improvement plans, and lead the achievement of positive results.
  • Ability to prioritize.
  • Assist in meeting renewal goals as it pertains the timing of expiring contracts.
  • Create and foster a high-quality work environment that helps attract, motivate and retain high performing team members.

Winning Behaviors, Competencies, and Skills

  • Ability to demonstrate prior success building and managing teams and process to improve customer satisfaction while reducing churn.
  • Proven ability to develop a strategy and related tactics for the introduction of new products and services to the existing customer base.
  • Proven ability to implement continuous improvement-based practices to achieve and exceed performance standards.
  • Excellent communication and interpersonal skills; ability to communicate and relate well with others from a variety of backgrounds and levels.
  • Proven ability to develop and execute a strategy for communicating with existing customers by driving a multi-pronged approach leveraging nurturing campaigns and new product/capability introductions.
  • Proven ability to lead and build teams - with skills related to motivation, performance management, hiring, and developing people.
  • Proficiency with Google Suite.
  • Proven ability to create KPIs related to the performance of onboarding and customer experience program effectiveness.
  • Willingness to travel 10%

Experience

  • Bachelor's degree or equivalent experience
  • 10 + years of Client Management experience

Envysion is an equal opportunity employer. 

 

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • Aha!Management
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • HubspotEmail

Location

100 Superior Plaza Way, Superior, CO 80027

An Insider's view of Envysion

What are some social events your company does?

Envysion does many social events that help build morale and really make people engage on a more personal level, outside of our normal work wheelhouse. We have monthly happy hours, and do quarterly events like bowling, summer picnic, and sporting events!

Gina

Customer Success Manager

How do you collaborate with other teams in the company?

At Envysion, people will always take a minute out of their day to listen to someone. We truly value others time and opinions. Our team believes in treating others as you'd wish to be treated. We have an open door culture which enhances collaboration!

Shellee

Marketing Events Coordinator

What makes someone successful on your team?

A successful team member is one that is open to learn and is teachable. They have a logical and analytical mind, and are able to identify patterns quickly. A lot of our team works remotely, so the ability to self motivate and self manage is imperative. Prior POS experience has proven to be successful as well.

Kevin

Director of Audits

How do your team's ideas influence the company's direction?

Our engineering is involved in shaping the company's direction through direct collaboration with internal teams, prototyping of innovative new solutions, and strong agile principles. The technically challenging and interesting landscape that Envysion operates in means that engineers have a direct influence on how we solve problems for our customer

Josh

Senior Director Development

How has your career grown since starting at the company?

My career has grown significantly over the years; Envysion fosters an environment that encourages internal promotions with strong growth opportunities. It's nice to work at a company that focuses on investing in its employees, is willing to expand my knowledge base, and supports strong collaboration.

Basil

Sales Engineer

What are Envysion Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
Happy Hours
More Jobs at Envysion7 open jobs
All Jobs
Dev + Engineer
Legal
Operations
Product
Sales
Sales
new
Boulder
Operations
new
Boulder
Product
new
Boulder
Developer
new
Boulder
Operations
new
Boulder
Developer
new
Boulder