Who We Are

At Notion, we help people protect the things they love most. Notion’s first product, an IoT multi-purpose sensor, paired with thoughtful data analytics and services, delivers peace of mind to empower anyone to live an easier, safer, better life. Much more than home security, our ability to collect and analyze incredible amounts of data from homes has already led to partnerships with a number of insurance companies and large players in the smart home and home security industries. 

Our nimble team is made up of engineers, designers and business development experts. We're a motivated, passionate group of self-starters, excited to bring solutions to life that truly make a difference in people's lives! We strive to uphold our company values (building solutions and people, galvanizing people into teams, owning our work and being accountable, problem solving, being open-minded and transparent, and having a hunger for knowledge) in and outside of the office. Want to know more? Check us out at getnotion.com. 

About You
The Director of Customer Success is crucial to Notion’s continued success and growth.  You’re passionate about fostering strong relationships with our customers; key business partners and end users alike.  This role requires effective leadership and management skills, and ideal candidates will be adept at building and developing a high performing team.  You’ll be asked to serve as our customer’s biggest advocate at all times, with the goal of aligning internal teams around solving customer issues, and expanding use of Notion’s products and services.  You’ll need to possess the capability to identify and systematize processes that consistently exceed expectations of our key business partners, and result in high satisfaction for end users.  You’ll foster collaboration among internal players on our product, marketing, sales, operations and data science teams.  Hustle, a great attitude, excellent organizational skills with the ability to balance multiple projects and exceed expectations on a consistent basis are critical.

Responsibilities: 

Lead and manage our Customer Success Associates and Key Account Managers to:

• Engage with our current and future customers in a fun, friendly way
• Provide efficient end user and partner support while delivering consistently high customer satisfaction scores, NPS, and retaining and growing key partnerships
• Ensure the entire company is customer focused and engages with customers on a regular basis
• Coordinate all necessary internal activities for key partner launches and ongoing account management
• Serve as day-to-day contact and relationship manager throughout the lifecycle of enterprise partnerships (U.S. and International), from concept (working closely with business development / sales), planning, shipping and delivery, to post-launch support and growth
• Provide input from key partner accounts to accurately forecast inventory and expansion opportunities
• Promote Notion to customers and prospects with the goal of expanding use of Notion’s products and services
• Work closely with the technical, product and development teams to ensure alignment on customer and partner focused initiatives and launches.
• Inform and prioritize the product roadmap by accurately and regularly collecting customer feedback, and conversely, providing strategic guidance to partners that aligns with Notion’s product roadmap

Requirements: 

• Bachelor's degree 
• 5+ years of leading teams engaged in customer success / partnership channel / project management experience, with proven knowledge of techniques, methods and tools
• Ability to effectively communicate and influence at the executive level of internal and client organizations
• Incredibly well organized, responsible for ongoing management and happiness of all of Notion’s customers 
• An analytical mindset and excellent problem-solving abilities, experience running data programs a plus
• Has the dedication, drive and confidence that gets the job done, but always puts the customer first 
• Comfortable working with multiple team members to ensure success with larger B2B2C customers
• PMP or PgMP certifications a plus
   

What We Offer:

• Competitive pay + Equity + Healthcare + 401(k) offerings
• Unlimited PTO policy
• Flexible scheduling and the ability to occasionally work from home
• An annual company retreat plus quarterly team outings and semi-annual volunteer days
• Catered lunch every Monday
• Unlimited snacks and drinks
• An upbeat and collaborative environment