Director, Customer Success (Commerce Demand) at Sovrn

| Greater Boulder Area
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About the Team

As a member of the Sovrn Commerce team, you will help e-commerce retailers (“merchants”) earn incremental sales via our large and growing network of influential publishers.  Since we live on the emerging edge of what’s possible, our team is made up of people who love to learn.

About the Job

The Director, Commerce Demand is a pivotal position to the future success of Sovrn. As an integral part of our sales team, you are managing a small but growing team of sales and account management professionals. This team is focused on the Commerce business - ensuring success with existing CPC, CPA and Merchant partners as well as bringing in new business.  This is an opportunity for someone to make an impact on the bottom line and deepen their knowledge of the affiliate / commerce space as a leader.  

What you’ll be doing:

  • Responsible for managing SDR, AE’s and AM’s on the Commerce Demand team
    • Existing Clients -  set your AM’s up to provide excellent service to existing clients
      • Build new and refine existing AM processes and reporting
      • Establish customer QBR processes
    • Manage Upsell and Cross sell processes and targets for existing clients
      • Ensure client outreach to identify and qualify expansion opportunities
      • Manage opportunities pipelines in SalesForce CRM
    • Commerce Product Delivery
      • Work with Product / Engineering teams to deliver our product
      • Deliver client feedback to Product / Engineering teams 
      • New Clients -  set your SDR’s and AE’s up to exceed sales targets on new customer identification, qualification, integration and contracting
    • Manage new business pipeline and forecasting in SalesForce CRM
    • Ensure sales team meets or exceeds new customer targets each quarter
    • RTB Integrations and Reporting
  • Work with Product team to enhance the implementation and integration processes new CPC Partners
  • Contracts
    • Manage contracting processes
    • Manage Transition of new buyers after on-boarding to RTB and CPA programs Retain and grow commissions and commission rates from our advertisers through publisher reviews, on-site visits, strategic planning, and education
  • Gain a deep understanding of our advertisers’ business goals and turn data into compelling stories and actionable insights to help them succeed
  • Travel to industry trade shows and events

About You

You’re driven, thoughtful, and curious. You are highly coachable while being able to work autonomously. You recognize and act on opportunities to be proactive when supporting clients.  Above all, you love learning, and sharing what you know.

The successful candidate will have:

  • Bachelor’s Degree and/or relevant working experience 
  • Track record managing existing clients
  • Interest or experience in the Commerce ecosystem
  • Troubleshooting skills to facilitate management and data reporting for customers
  • Attention to detail and ability to process information quickly and accurately
  • Internet savvy with a strong proficiency in office productivity tools (Gmail, Google Apps, Microsoft Office, Confluence/JIRA, Salesforce CRM)
  • Understand and ability to navigate BI reporting tools such as Looker, Tableau, Grafana, and Metamarkets
  • Must be able to work and communicate in a concise manner across the organization
  • Strong written and verbal communication skills, excellent listening skills and the ability to adjust to the personalities of various partners
  • Strong project management, organization and prioritization skills
  • Ability to multitask with effective resolution management in a fast-paced, growing environment
  • Ability to design and articulate solutions for customers challenges
  • Flexibility in approach and willingness to adapt when necessary
  • Must be able to confidently make decisions on behalf of the team for areas of responsibility

Bonus Points

  • Minimum 2 years Sales Management experience
  • Understanding of Affiliate / Commerce ecosystem 

This position reports to: VP, Global Demand & Agency Partnerships

About Sovrn

Publishers create the content the world depends on for education, entertainment, and commerce. Sovrn provides products and services to tens of thousands of online publishers to help them grow, operate their business, understand their readership, and manage consumer data. Sovrn is headquartered in Boulder, Colorado with offices in San Francisco, New York, and London. 

With 10,000 customers deploying one or more products across 30,000 websites, Sovrn reaches 200M consumers across more than 3.5B pageviews everyday. Sovrn has been a leader in online publisher technology since its founding, and has been recognized by IAB, JICWEBS, and TAG for its role in combating advertising fraud and promoting pro-transparency initiatives. Sovrn is dedicated to helping content creators do more of what they love, and less of what they don’t.

Sovrn is an Equal Opportunity Employer

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are in a brand new building, close to breweries, restaurants and coffee shops. Easy to get to, plenty of parking and the bus stops right out front.

An Insider's view of Sovrn

How would you describe the company’s work-life balance?

Our Reliability Team works incredibly hard, however….personal life comes first. One of the reasons is that we have incredible managers that realize that we are humans. We work hard but when we are off, we are off!

Laura

Sr. Site Reliablity Engineer

What does your typical day look like?

No two days look the same, but I mean that in a good way! At Sovrn, people are given the ability to step outside the confines of their job description and engage cross-departmentally. Sovrn is a great place to work for people who love to learn and challenge themselves.

Hanna

Sr. Director, Marketing

How does the company support your career growth?

I always wanted to move into management one day. When the opportunity presented itself earlier than I was ready for, the leadership supported me to ensure that we were successful. I can't imagine having grown without them.

Stacey

Manager, Software Engineering

How do your team's ideas influence the company's direction?

Great ideas can come from everybody with the right support and space. To this end, we hold an Innovation Week quarterly for all engineers. We aren't afraid of trying new tech, as long as it delivers customer value. We encourage creativity with a collaborative environment, POCs during planning phases, and aggressively maintaining tech debt.

Jesse

CTO

What are some things you learned at the company?

Our onboarding is phenomenal for new employees, helping educate new hires about the entire adtech industry in addition to the specifics of their role, illuminating their place within the larger ecosystem. The office has a fun, collaborative atmosphere that encourages a strong balance between work and health.

Cody

Team Lead, Quality

What are Sovrn Perks + Benefits

Sovrn Benefits Overview

We have a choice of health and wellness plans that meet your needs, including medical, dental and vision. Take advantage of an open vacation policy, flexible working hours and paid parental leave. Enjoy catered lunch every other week, along with breakfast to start your Friday mornings. Be part of a passionate and high growth culture, work with great people and make an impact on Sovrn's future and direction. Did we mention Raccoon shirt Friday's?

Culture
Volunteer in local community
Sovrn participates in local volunteer activities such as Meals on Wheels, OutBoulder, Community Gardens, I Have a Dream Boulder.
Partners with Nonprofits
Sovrn partners with non profits such as Out Boulder, Community Gardens, I Have a Dream Boulder, Meals on Wheels.
Friends outside of work
Eat lunch together
Intracompany committees
Sovrn has Diversity Equity and Inclusions committee, events committee, well being committee and a world class customer services committee that are cross functional throughout the business.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Sovrn has a diversity in the management, director and leadership positions but we can always get better! We have a DEI Recruiting and Talent committee that focuses on ways to grow.
Unconscious bias training
Sovrn partners with Strata to offer unconscious bias training along with psychological safety, along with teaching this in our interview training.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have a diverse DEI Counsel and 4 DEI Subcommittees to focus on resources for our teams.
Hiring Practices that Promote Diversity
Sovrn has done a great job focusing on best practices when it comes to promoting diversity. To initial kickoff with managers /teams, having a recruiter that thinks diversity first.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Sovrn team fitness initiative include sponsoring employees in the Boulder Boulder, In House Yoga, cycling at lunch, rock climbing or playing basketball.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Sovrn. provides employees with a 401(k) matching plan.We match 50% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Sovrn offers stock options for all new hires, including a vesting over a 4 year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Friday. Employees get free lunch on Tuesday.
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Culture of Learning and Career Advancement. Awesome people!

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