Director, Customer Development

| Hybrid
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Description

 

The Director, Customer Development will lead a team of Customer Development Managers to develop and implement key customer payment portfolio strategies that drive growth, profitability, and customer retention.

Key Responsibilities

  • Lead a team of Customer Development Managers in the development and execution of account plans to increase customer product utilization, implement best practices for procure to payment processes, and achieve product portfolio growth and retention targets.
  • Develop, manage, and mentor a high-performing team of Customer Development Managers.
  • Build and leverage relationships with healthcare customers, strategic and financial partners, and other stakeholders including senior level industry executives and influencers
  • Stay current on competitive industry and customer trends
  • Manage key performance metrics for the ePay product
  • Serve as the subject matter expert for the ePay product, value proposition, financial metrics, ROIs, and growth plans
  • Manage internal coordination between Account Development and ePay/GHX functional areas
  • Develop and execute tactics to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders

KEY DUTIES

  • Provide direction to team in analyzing data and customer knowledge to identify growth opportunities across assigned accounts
  • Arrange events with Channel Partner and/or Customers in support of their initiatives, including webinars, user group meetings, operational meetings, and customer advocacy/reference calls
  • Support required customer touchpoints and business reviews reinforcing ePay value and intervene when necessary to address customer challenges
  • Provide timely and consistent communication to internal and external stakeholders
  • Maintain Master Customer Information and Salesforce.com data
  • Develop standardized processes and practices to support internal and external customers and/or stakeholders
  • Develop and manage quarterly and annual OKRs
  • Provide budget oversight and revenue management
  • Hire, train, coach, and manage a high performing team of direct reports
  • Other duties as assigned.

KEY COMPETENCIES

  • Possess a deep understanding of the Payment Processing marketplace, automated payments solutions, and the financial issues affecting healthcare industry executives
  • Ability to organize and motivate a team of professionals
  • Excellent time and project management skills
  • Strong interpersonal and critical thinking skills
  • Persuasive written and verbal communication skills
  • Working understanding of office applications (e.g. MS Office/Excel)
  • Ability and willingness to travel up to 25%

Required Education, Certifications, and Experience

  • Minimum of 10 years payments or financial services or similar industry experience demonstrating a high level of market presence and consistent achievement of growth goals and initiatives (IC)
  • Minimum 5 years experience managing a high performing team of direct reports
  • Experience in customer-facing roles of increasing responsibility
  • Demonstrated financial acumen and fluency in finance and accounting principles
  • Bachelor’s degree in Finance or comparable business degree

Preferred Qualifications

  • Advanced degree (e.g., MA, MBA)
  • Experience working directly or indirectly in healthcare finance or payments industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TheanoFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • JIRAManagement
    • SitecoreCMS
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

What are some social events your company does?

One of our goals at GHX is to weave Wellness, Philanthropy, Events, and Culture into the DNA of the employee experience. Some of our most notable social events are the Summer BBQ, Turkey Trot and Holiday Party. Our colleagues from around the country are also included in fun ways virtually, such as themed trivia happy hours and fitness challenges.

Rachel Stoops

HR Specialist

What projects are you most excited about?

Some of my favorite projects thus far have been revamping the onboarding process. I have the pleasure of welcoming new employees every Monday morning, which is very energizing. Throughout this I realized how much GHX cares about their employees and the new hire experience.

Cassie Asare

Onboarding Specialist

How has your career grown since starting at the company?

I started at GHX in 2001 as an admin assistant. Since then, I have worked as an HR Generalist, HRBP, Scrum Master, Project Manager, Program Manager, PMO Manager, Tech Business Operations Manager, before taking my current role as an M&A Program Manager. GHX has always been very supportive of me, providing so many opportunities to stretch myself.

Jennifer Hagaman

M&A Program Manager

What does your typical day look like?

I've loved my job at GHX since I started in 2003. I describe my job as coming to work and putting a puzzle together every day. Solving data problems for our customers, both internal and external, has been my honor, and it's always fun!

Charlie Brown

Manager, Business Intelligence

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Nationwide pet insurance benefit reimburses up to 70% of veterinary services and provides 24/7 access to veterinary services via the Vet Line.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

GHX prioritizes our employees and their wellbeing through various offerings. GHX has a compensation philosophy that commits to equity and market competitive pay. Our workplace promotes flexibility to allow our employees to bring their whole self to work.

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